Frequently Answered Questions - FAQ

10 Top Ten

TOP TEN MOST FREQUENTLY ANSWERED QUESTIONS

Yes, it's In-Stock. We understand, it's frustrating to order something you need in a hurry only to learn later it's out-of-stock. We go to extremes to make sure our website product descriptions accurately indicate the stock status for each of our products and their status is updated daily. In rare circumstances our inventory count might be inaccurate, or we might receive multiple orders for the same item at roughly the same time when we have limited inventory. As a general rule, if the status is "In-Stock" on our website, then as far as the best information we have at the moment, the item really is in our warehouse.

You might encounter a peculiar circumstance in which the stock status indication is "In-Stock", yet the product has no "Add-to-Cart" button making it impossible to order. This is because we actually use two different inventory oversight systems. When an item has sold out overnight or an item has just been received, our website may disable ordering until we synchronize status with inventory quantity-on-hand. If you discover a product with this situation, just Contact Us with the SKU# of the product and we'll investigate.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost.

Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE. Please note, our shopping cart is sometimes not able to properly estimate shipping costs on multiple large heavy packages. If this occurs, we will notify you of any adjustments prior to confirming your order.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Yes, we ship from the US to almost any address worldwide, subject to some restrictions for a few specific countries, via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, UPS Worldwide Expedited, or the option of Super Saver (where we select the carriers and service levels.) If your country appears as a selection in the shipping estimator on our shopping cart page, then we ship to your address.

Packages with expedited shipping services via DHL and UPS typically take less than a week, often as little as two or three business days. Most packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

International Notice: Orders shipped outside the US are subject to local import fees collected by the courier upon delivery. Please read our SCUBA Diving Equipment Import Duties and Taxes (VAT) page for detailed country by country guidelines to estimating duties and taxes.

The answer ultimately depends on the carrier, service level and delivery address. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. All orders ship from Pompano Beach, Florida USA and we'll always e-mail a tracking number when the order has shipped.

Most domestic US packages shipped via US Postal Service Priority Mail will arrive in 3 business days or less to the 50 states, and a variable length of time to the U.S. Territories. UPS Ground delivery is typically 2 business days (Southeast US) to 5 business days (Northwest US) depending on the address . Expedited UPS 2nd Day Air and UPS Next Day Air receive priority order processing from Dive Gear Express and provide date-guaranteed delivery. The day of shipment does not count as a business day, and no weekend or holiday delivery.

International packages shipped via DHL Worldwide Express, which includes expedited customs clearance, typically take less than a week, often as little as two or three business days. Most packages shipped via USPS Priority Mail International will arrive, regardless of the destination country, between one and two weeks time. Delays beyond two weeks are rare but can be longer for remote destinations.

Most FREE Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for Standard and often within 3 business days to many locations for Expedited, after your order ships. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, military personnel, and groups, our prices are already as low as possible.

You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.

Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Service by other than factory authorized service technicians voids the warranty on all products we sell. Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit.

For all the details and procedures, visit Return & Refund policy page.

Just send it back to us; either our return shipping label or invoice is your return authorization. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return. If your DiveGearExpress.com order qualified for free shipping then your order may qualify for a free pre-paid return shipping label.

For details and procedures please read Returns & Refunds.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service.

The reason why we can't give you a simple unqualified "YES" is related to the associated risks when the circumstances of use are completely outside our control. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.

10 About Us

FAQ ABOUT DIVE GEAR EXPRESS

Talk with us via e-mail or chat using the Message Icon that always floats in the lower right hand corner of our website. We always respond quickly during business hours or as soon as possible the next business day. Your messages will deliver to our team oriented customer service management system that everyone at Dive Gear Express monitors to make sure we take responsibility until your concern has been addressed. Additional information can also be found on our Contact Us page.

Yes, we are an authorized dealer for everything we sell, and all products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty.

Yes, those products fulfilled by us on the Amazon.com website are the same as those sold on our website. However, because of limitations with Amazon, many of our products and packages are not listed on Amazon. In support of their A-to-z Guarantee, Amazon requires that all orders and communications regarding orders placed through Amazon.com must flow through Amazon systems which may also limit our customer service on those orders.

Products and packages ordered directly from our DiveGearExpress.com website may have a wider selection of configuration, shipping and customer service options. In addition to the usual payment choices, our website also accepts Amazon Pay, PayPal and Apple Pay. Dive Gear Express does not "drop ship" orders via third parties, all orders are shipped directly from our Florida warehouse. We are proud of the five-star customer service rating awarded by Google Reviews to our website.

We are located in Pompano Beach Florida, U.S.A., about {20 mi | 30 km} north of Fort Lauderdale Int'l Airport and {40 mi | 60 km} north of Miami Int'l Airport. For more detailed information about our address, please visit our directions page.

Sales and customer service are staffed Monday through Friday from 9:00 AM to 4:30 PM Eastern Time. We are closed on Saturday and Sunday.

Outside regular business hours, we may remotely check our customer service e-mail & chat queues and sometimes might be able to respond immediately to questions or issues that don't require access to our warehouse or fulfillment systems. Otherwise you can expect a prompt answer to your inquiries as soon as possible on our next business day.

We are also closed when both US Postal Service (USPS) and United Parcel Service (UPS) are not operating: Thanksgiving Day 22‑Nov‑2018, and Christmas Day 25‑Dec‑2018, New Year's Day 1‑Jan‑2019, Memorial Day 27‑May‑2019, Independence Day 4‑Jul‑2019, Labor Day 2‑Sep‑2019, Thanksgiving Day 28‑Nov‑2019, and Christmas Day 25‑Dec‑2019.

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. Because our prices are always as low as possible, we are unable to have "holiday sale" discounts. Of course our suppliers may offer limited time promotions around the holidays and we always pass those promotions along to our customers. Special purchase and clearance inventory, along with any supplier promotions, can be found year-round in our Bargain Annex.

Yes, we are a highly specialized local dive shop as well as an e-commerce retailer. In-store or online, your orders at Dive Gear Express are professionally and efficiently fulfilled by our five-star quality customer service team who specializes in serving the experienced sport and technical diver... along with those who want to become one. Who we are online is strongly influenced by the unique nature of our local Southeast Florida dive shop.
Our Southeast Florida location is ground zero for some the best and most varied warm water diving in North America. We are just a few minutes boat ride from the only barrier reef in the continental US with over 25 shipwreck dive sites and only a few hours drive from some of the best cave diving in the world. For more information on our local diving in Broward and Palm Beach counties, please visit our Southeast Florida Diving Logistics page.

No we are not related, although we are both located in Florida. Dive Gear Express, LLC has always been an independently owned local dive shop and online retailer in south Florida. We are one of the largest authorized retail dealers for Dive Rite™ brand products.

If you wish to contact Lamartek, Inc. d/b/a Dive Rite the equipment manufacturer in north Florida, they can be found at www.DiveRite.com.

Dive Gear Express has a five star rating from verified customers based on our Google Customer Reviews collected directly by Google and available on their website. We also gather individual product reviews from our customers via a randomized e-mail form sent directly to their inbox shortly after they receive their order and those reviews are available on our website in the specific page of the related product. To make our consumer reviews authentic, Dive Gear Express does not offer any form of compensation for reviews and does not accept reviews except from verified customers.

We are very dedicated to quality control and our staff read every review. But please don't wait to write a review if you have a problem with any aspect of your order. Contact Us immediately whenever you are not completely satisfied with your purchase and we will always respond promptly to address your concerns.

9 Gear & Brands

FAQ ABOUT OUR PRODUCTS

Dive Rite®, OMS®, and Poseidon are our primary "full line" scuba diving product brands. Our DGX Gears house brand represents time tested premium quality products at the right price that are really in stock and ship today with customer service from Dive Gear Express that you can rely upon. You can see all our brands summarized on our Popular Brands page.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Service by other than factory authorized service technicians voids the warranty on all products we sell. Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Yes, it's In-Stock. We understand, it's frustrating to order something you need in a hurry only to learn later it's out-of-stock. We go to extremes to make sure our website product descriptions accurately indicate the stock status for each of our products and their status is updated daily. In rare circumstances our inventory count might be inaccurate, or we might receive multiple orders for the same item at roughly the same time when we have limited inventory. As a general rule, if the status is "In-Stock" on our website, then as far as the best information we have at the moment, the item really is in our warehouse.

You might encounter a peculiar circumstance in which the stock status indication is "In-Stock", yet the product has no "Add-to-Cart" button making it impossible to order. This is because we actually use two different inventory oversight systems. When an item has sold out overnight or an item has just been received, our website may disable ordering until we synchronize status with inventory quantity-on-hand. If you discover a product with this situation, just Contact Us with the SKU# of the product and we'll investigate.

If we are confident about when an out-of-stock item will arrive in our warehouse then we will indicate our estimated availability date on the website product description: 2-3 days, 1-2 weeks, etc. Orders received now for those items will be held in back-order status until we receive the product. If the product status says "On Order" that means we do not have confidence about when we will receive our delivery. Those items will not have an Add-to-Cart button and we will not accept "pre-orders" for items about which we have so little confidence in date of availability. If a product has disappeared from our website, it usually means we don't have any idea when, or even if, an item will return to stock.

We stock accessories such as seals and gloves, but we do not sell the exposure suits themselves on our website. In our long experience the sizing guides from all the exposure suit manufacturers, drysuit and wetsuit, are not reliable enough to make the final selection of a product for which fit has so much importance and yet is so subjective. The variety of undergarments further complicate the process of determining the suit size. Exposure suits are a product for which there is no substitution for try on and in-store fitting advice.

If it is time to replace your existing suit from Dive Rite, DUI or OMS and you already know your size, please Contact Us to discuss a special order.

We do stock a few generic replacement parts such as hoses and O-rings, but in general our answer has to be "probably not" for most BC and regulator parts from these popular brands. We know it's frustrating; some dive equipment brands express concerns about liability or safety as their reason for prohibiting the retail sale of their branded individual replacement parts to consumers. The good news is that we care about customer service and our Dive Gear Express policy is to sell individual parts for any brand we currently stock. For those brands we don't stock, our recommendation is to return the equipment directly to the manufacturer for service or repair.
Unfortunately, our answer regarding compatibility must be "we don't know" when we are not an service center for your equipment brand. We offer our generic service parts for use only by qualified repair technicians who are able to determine compatibility for themselves using our descriptions and photographs. We do not recommend a trial and error repair strategy for life support equipment. The safe practice in circumstances of uncertainty is to contact the service department at the manufacturer. We especially recommend against DIY repairs on BC devices.

According to our suppliers, their Nitrox Ready products are oxygen compatible and oxygen clean from the factory, prior to initial use, for compressed gases greater than 23.5% oxygen. (Air is defined as containing from 19% to 23.5% oxygen.) However, most suppliers in the dive industry specify their Nitrox Ready products for use with gas mixtures containing a maximum of 40% oxygen as the upper limit. Although controversial, some dive industry professionals are of the opinion that Nitrox Ready products do not have to be dedicated to oxygen service and may be used interchangeably with CGA Grade "E" air as long as the Nitrox Ready product never contacts gas mixtures in excess of 40% oxygen.

To better understand the issues associated with handling oxygen rich compressed gas, please read Understanding Nitrox Ready.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service.

The reason why we can't give you a simple unqualified "YES" is related to the associated risks when the circumstances of use are completely outside our control. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.

14 Ordering

FAQ ABOUT PLACING, CHANGING OR CANCELLING YOUR ORDER
If you have logged in your Dive Gear Express account and previously placed an order using Secure Checkout with a stored credit card then you will see many products offer an "Instant Purchase" button below the "Add to Cart" button. Using Instant Purchase will immediately place an order for that item using your default shipping address with the lowest cost shipping method, typically FREE Super Saver for those items whose value qualifies for free shipping to your address. If you wish to purchase multiple items, choose a different shipping address or shipping method, use a different card or other payment method, then Add-to-Cart and checkout as normal.

You may generate a non-binding written quote by adding the items you are considering to our electronic shopping cart and then proceeding through "Secure Checkout". The review page presented before placing an order is printable and will list all items, our part numbers and prices, and a total price including shipping.

We make an effort to maintain consistent product specifications, price and availability but they may change without notice. In particular, items that remain in a wish list or shopping cart may change before checkout.

We are unable to take telephone orders because we can't take your payment card information over the telephone (why?). However, our online secure checkout process is designed to be easy to use. If you need help to make your order we are happy to stay on the phone with you to talk you through the entire process including the checkout. Placing the order online also reduces the risk of an order entry error because you will be able to see and verify your order before placing it.

As a last resort, we can manually enter an order on your behalf and manually issue a PayPal payment request. If you have a PayPal account, you'll then have to login to your PayPal account and approve the request. If you don't have a PayPal account, and do not wish to create one, you can check your email for a message from PayPal with a link to a unique PayPal page where you can enter your credit card to make a one time payment. Once we receive your PayPal payment, we can release the order to shipping.

We don't offer our own branded gift certificate or gift card because we think the perfect gift for your diving friend or loved one is a universal Visa® eGift Card that you can purchase online from GiftCards.com™ in a personalized virtual version delivered directly to their e-mail. The favorite diver in your life can then shop and pay as normal using Secure Checkout on our website and their universal Visa eGift Card.

As a general rule, we are unable to accept purchase orders or extend credit terms. Orders may be placed through our website and we accept major brand purchase cards (P-cards) using our Secure Checkout option. You may also pre-pay using wire transfer.

There is an exception for US Federal Government entities on orders exceeding $5000.00 associated with our CAGE code 79ZV5. If your purchase qualifies, please Contact Us for further information.

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Yes, your order can be shipped to an address other than your billing address by selecting "Secure Checkout" as your method of payment. Checking out by entering your credit card information will provide you the opportunity to manually enter any alternative "Ship To" address during the checkout process. You can also checkout with online payment systems such as PayPal, Amazon Pay and Apple Pay, but you must first setup and later select the alternate "Ship To" address in your account with them.

We always reply promptly during business hours, so in order of probability...

  1. Our messages are being redirected or rejected as spam. This is resolved by adding our domain name to the "whitelist" of the receiving mailbox.
  2. There was a typographical error when entering the email address on the order. We can resolve this, just send us enough information to identify your order and the correct email address.
  3. The address provided is an alternate, backup, 'junk' mailbox or contains a +folder that routes our messages somewhere unexpected. This is resolved by checking all your mailboxes and +folders.
  4. The email address is forwarding to a different address, and the forwarding address is refusing to receive our messages from other than our authenticated sending server. (This happens when an old address, hosted on a Microsoft Exchange based service such as Outlook and Hotmail or a corporate server, is being forwarded to a modern DMARC secured service such as Gmail or Yahoo.) This is resolved by communicating with us from an email address that is not forwarded and asking us to update the email address in our records so that we send messages directly to the receiving mailbox.
  5. Although rare, the occasional email message does get garbled by the internet during relay by mail transport agents and fail to deliver; especially when a message contains large attachments such as videos, images or documents. Resending the message broken in to smaller pieces usually succeeds.

If you are not receiving our messages when you expect them nor replies to your e-mails, it may take a telephone call to us at +1 954-977-6009 during our business hours in order to resolve electronic communication problems.

If you have not yet received notification that your order has shipped, we can accommodate most types of edits to your order.

For simple changes to your order, you can just reply to the order confirmation e-mail you received to make your request. If you prefer, you can also send your request via our Contact Us page with enough information to identify your order. If the edit results in a change in the payment total for your order, depending on how you paid we may be able to adjust the payment amount or we may need to issue a separate refund or payment request in the amount of the adjustment.

For significant additions it's often more expedient to just place another order, and in the "special instructions" dialog box just above the "Place Order" button request we merge the order with the previous order number. If you are due any refund of shipping charges we'll make the appropriate adjustment.

For significant changes please keep in mind that our manual edits may increase the likelihood of an error. Depending on the circumstances it may be easier to enter a replacement order and in the "special instructions" dialog box just above the "Place Order" button request we cancel the previous order number.

If you paid for your order using PayPal, Amazon Pay, or Apple Pay they may not have provided your billing address, so we will use the shipping address as the billing address. If you would like to update our records of your billing address on the order you placed, just reply to the order confirmation e-mail you received with your request. If you prefer, send your request to with enough information to identify your order.

Note for future orders with us, you may wish to create or update your profile information by first Registering and/or Signing In to your DGX customer account on our website.

Orders shipped outside the US are subject to local import fees that will be collected by the courier upon delivery. Please read our article titled Customs Clearance for Small Parcels for a detailed explanation of import duty and tax. Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

Depending on your method of payment and if you have not yet received notification that your order has shipped, we usually can succeed in changing the shipping address on your order before it leaves our warehouse. If you paid for your order using third-party payment methods (PayPal, Amazon Pay or Apple Pay), their shipping address change rules may apply. If you paid for your order using "Secure Checkout", you can just reply to the order confirmation e-mail you received with your request. If you prefer, send your request via our Contact Us page with enough information to identify your order.

If your order has already shipped, using your tracking number you may be able to manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website to request a redirect to a different address.

If you have not yet received notification that your order has shipped, we usually can succeed in cancelling your order before it leaves our warehouse. You can just reply to the order confirmation e-mail you received with your request. If you prefer, you can also send your request via our Contact Us page with enough information to identify your order.

Yes, you may place an order for in-store delivery up to a maximum of 30 days ahead of the requested pickup date. Use our shopping cart as normal to build your order. Please select "Secure Checkout" to begin checkout. During checkout choose "In Store Pickup" as the shipping option and pay close attention to the ship to address that appears.

Note that your order total will include the local 6% State of Florida Sales Tax. (Using third-party payment systems such as PayPal or Amazon Pay can overwrite the shipping address of our store, causing calculation of the local sales tax to be incorrect and delaying your order.) We will charge your card immediately, pull and assemble your order as normal, then release the complete but unpackaged order to our customer service desk to await your arrival. To enable us to process your order prior to your arrival, please allow at least one hour (longer for DGX Custom items) before pick up. Visit our directions page for more information about our location.

The Instant Purchase button will normally select the lowest cost carrier shipping method to the default ship to address defined in your customer account profile, which prevents making an In-store pickup with Instant Purchase. However, there is an easy work around. If you login to your account and change your account profile default ship to address setting to be the following address for our store, the Instant Purchase feature will automatically place orders using free In-store Pickup as the shipping method.


DGX In-Store Pickup
4100 N Powerline Rd STE E1
Pompano Beach, FL 33073
US

10 Payments

FAQ ABOUT PAYING FOR YOUR ORDER

Your credit card number and other card details are never actually recorded at anytime by our website. When entering your card information, only a special "token" is recorded by our card payment processor, Braintree Payments (a PayPal service.) However, the token itself never contains your complete card number or other card details. When you also ask our website to "save" your payment information, all that is being stored is the token, which can only be used for purchases at Dive Gear Express.

Of course, even though your Dive Gear Express account and saved payment method can only be used to purchase from us, you still must take precautions to protect the password for your Dive Gear Express account. Please choose a strong password that you use exclusively for our website and no other.

Yes, but you must have your own DGX account already registered and signed in to enable the wire transfer payment option:

  1. Please Create an Account or Sign In to our website; then shop as usual.
  2. Select "Secure Checkout" to begin Checkout process.
  3. Choose Bank Wire Transfer payment method.
  4. Place Order as normal.

When we begin processing your order, we will send you an email with our banking information you will need to arrange an electronic payment from your bank to ours. Once our bank confirms receipt of funds, your order will be released.

When placing a new order, our fulfillment staff is not automatically alerted to the availability of store merchandise credit. To redeem your store merchandise credit please follow these instructions:

  1. Select "Secure Checkout" with a debit or credit card as the payment method. DO NOT checkout with any other method such as PayPal because they would charge your account in full before we have an opportunity to apply the store merchandise credit.
  2. Use the same e-mail address as the one that was previously issued a store merchandise credit.
  3. Use the Order Comments dialog box during checkout to write a request we apply your store merchandise credit to this order and include the words "Store Credit" in your message.
  4. Complete the new order as normal. Your store merchandise credit will be applied to the merchandise on your order. Your card will be used to collect the remaining balance along with sales tax and shipping charge, if any of those are applicable.

Store merchandise credit may only be redeemed for merchandise and can not be used to pay for sales taxes or shipping charges. Store merchandise credit is not transferable and expires two years after date of issue. Store merchandise credit has no cash value and cannot be redeemed for cash.

The reason is usually a security or funding issue. Those issues are outside our control, you will need to resolve the trouble by communicating directly with them or your bank. Note that, per Amazon's FAQ, gift cards entered into your Amazon account cannot be used to fund purchases with Amazon Pay on third-party websites such as Dive Gear Express. We also do not recommend checking out with third party payment methods if you are selecting "In-Store Pickup" as your shipping option.

The quick solution to checkout problems with these online payment gateways is to complete your Dive Gear Express order by choosing "Secure Checkout" using your card. Entering your payment information on our website is as secure as these other payment methods, plus it allows alternate shipping address options.

If your card number is being rejected as invalid or declined, there are several possibilities:

  1. If the card information was automatically entered by your browser "auto-fill" or "cut-and-paste", try manually deleting any auto-filled information from the fields and then manually typing in all the digits only without any spaces or other characters.
  2. The three or four digit security code entered must be correct for the card you are using.
  3. The billing name and address must be entered exactly as it appears on your card statement.
  4. If your card was not issued by a US bank, it must be enabled for international transactions in US Dollars.

Assuming all of the above is correct, a decline is usually from your bank or card issuer for security or funding reasons. You will need to call your bank or card issuer (their phone number is on the back of your card) to inquire further. If you have more than one card, trying with a different card will often work around the problem. If you are still having problems, please contact us directly.


† To protect against malware we use a new security feature designed to thwart hackers from intercepting your payment information. Our checkout page never actually "sees" the card payment fields used to enter the card number, expiration date and security code. Those fields are hosted at our card payment processor, and this prevents auto-fill and cut-and-paste (or any malware that might watching) from gaining access to those fields even though information appears correctly displayed. When entering your card information manually, only a special "token" is recorded by our card payment processor. The token itself never contains your complete card details and can only be used for purchases at Dive Gear Express.

Yes, your order can be shipped to an address other than your billing address by selecting "Secure Checkout" as your method of payment. Checking out by entering your credit card information will provide you the opportunity to manually enter any alternative "Ship To" address during the checkout process. You can also checkout with online payment systems such as PayPal, Amazon Pay and Apple Pay, but you must first setup and later select the alternate "Ship To" address in your account with them.

Although we issue refunds immediately, card refund transactions are normally much slower to appear on bank card activity summaries than charge transactions. After we issue the refund to your bank card from our end, there can be a delay of several business days for a refund transaction to appear on the activity summary of your bank card. This is completely outside our control, the length of the delay is a function of how often the particular bank that issued your card processes their refund transactions. Longer delays are much more common with cross-border refunds to bank cards issued outside the US.

To investigate, first contact your bank at the phone number on the back of your card. Their customer service will be able to see the pending refund transaction and amount in their logs and can tell you when the refund will post to your account. If your bank does not have a pending refund transaction after you receive notification from us of the refund, please contact us and we will investigate from our end.

We do not collect sales tax on orders we ship via licensed common carrier (USPS, UPS, DHL) to any domestic or international address outside of the State of Florida, USA.

If the order is shipped to an address inside Florida, then on tangible goods we must collect the sales tax appropriate for the delivery address. We list services such as training separately on our invoices, and those are tax-exempt.

If your order is not shipped via a licensed common carrier, for example you take delivery in our retail store or even if our staff hand carry the order to you outside Florida, then we must collect sales tax appropriate for our store location. Currently the Florida sales tax is 6% in Broward County where we are located.

If an order to be delivered inside Florida is for resale or use by a tax-exempt organization, write "Please apply tax certificate" in the special instructions dialog box at checkout. You must reply to the order confirmation email and send a copy of the DR-13 or DR-14 exemption certificate to us; we can not remove the tax or release the order until we receive a current certificate that matches the organization name and address on the order.

If the order is delivered inside Florida to a licensed customs broker for export, the Florida Administrative Code Sales and Use Tax Rule 12A-1.0015 provides for a refund of sales tax if certain exacting conditions are met. To apply, email us copies of the appropriate Rule 12A-1.0015 export documentation from the customs broker. Please be forewarned that typical small parcel forwarding agents and consolidators do not meet the conditions required for a tax refund.

All Dive Gear Express prices and financial transactions are in United States Dollars (USD or US $). The financial institution associated with the method you used to fund payment will perform any required currency exchange at the rate they choose to establish.

Dive Gear Express does use an online service to optionally display individual prices on our website in different currencies. This service is only a guide, because our prices in currencies other than US $ are approximations and your financial institution will set their own exchange rate.

Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

17 Shipping

FAQ ABOUT SHIPPING & DELIVERY OF YOUR ORDER

The answer ultimately depends on the carrier, service level and delivery address. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. All orders ship from Pompano Beach, Florida USA and we'll always e-mail a tracking number when the order has shipped.

Most domestic US packages shipped via US Postal Service Priority Mail will arrive in 3 business days or less to the 50 states, and a variable length of time to the U.S. Territories. UPS Ground delivery is typically 2 business days (Southeast US) to 5 business days (Northwest US) depending on the address . Expedited UPS 2nd Day Air and UPS Next Day Air receive priority order processing from Dive Gear Express and provide date-guaranteed delivery. The day of shipment does not count as a business day, and no weekend or holiday delivery.

International packages shipped via DHL Worldwide Express, which includes expedited customs clearance, typically take less than a week, often as little as two or three business days. Most packages shipped via USPS Priority Mail International will arrive, regardless of the destination country, between one and two weeks time. Delays beyond two weeks are rare but can be longer for remote destinations.

Most FREE Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for Standard and often within 3 business days to many locations for Expedited, after your order ships. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

We ship from Pompano Beach, Florida 33073 USA to almost any address worldwide via your paid choice of U.S. Postal Service (USPS), United Parcel Service (UPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.) Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. We'll always e-mail a tracking number when the order has shipped.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost.

Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE. Please note, our shopping cart is sometimes not able to properly estimate shipping costs on multiple large heavy packages. If this occurs, we will notify you of any adjustments prior to confirming your order.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Once the order sub-total qualifies for free shipping, the no-charge Super Saver shipping option will appear last in the list of paid shipping choices, so on some devices you may need to scroll to the bottom of the list to see Super Saver Shipping. The most common reason it does not appear is that the order sub-total displayed in your shopping cart (the value for merchandise only) has not reached the minimum value needed to qualify for free shipping.

Although we can ship cylinders, rebreathers, absorbent, DPVs, and gas boosters most anywhere in the world, because of size and weight restrictions these items do not qualify for our free shipping promotion and must be ordered and shipped separately. If you place an order with a mixture of items that that do qualify for free shipping and any item that doesn't qualify for free shipping, then the entire order will not qualify for free shipping. Please note, our shopping cart is sometimes incorrectly estimates shipping costs on multiple large and/or heavy packages to the same address. If this occurs, we will notify you of any adjustments prior to confirming your order.

Orders with paid shipping receive first priority order processing from Dive Gear Express and provide options for rapid date-guaranteed delivery via brand name USPS, UPS, and DHL carriers. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time , usually ship the same day, weekends and holidays excepted. Using your tracking number you can manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

Most Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for Standard and often within 3 business days to many locations for Expedited, after your order ships. Once your order is packed, the exact dimensions and weight of the sealed package are determined. The Super Saver option automatically tells our systems to use this information to shop and ship via lowest cost package delivery solution that may include 'last mile' contract carriers. In some cases, Super Saver tracking information may be limited to confirmation of pickup and delivery.

We are unable to accommodate requests for a specific carrier when selecting the free shipping option. We'll pay the charges for Super Saver shipping and your order will be delivered about 1 to 2 weeks after all of your items are available to ship. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

Yes, your order can be shipped to an address other than your billing address by selecting "Secure Checkout" as your method of payment. Checking out by entering your credit card information will provide you the opportunity to manually enter any alternative "Ship To" address during the checkout process. You can also checkout with online payment systems such as PayPal, Amazon Pay and Apple Pay, but you must first setup and later select the alternate "Ship To" address in your account with them.
Unfortunately our shopping cart is unable to determine if your properly packaged order will fit in a USPS Flat Rate Box. In most cases this question is posed because of a mistaken belief that an FRB will be more cost effective. Unless the contents are extremely heavy such as a box full of lead weights, the FRB does not represent a cost savings in postage. Instead the FRB is promoted by the Post Office as a convenient-to-use time saver for the shipper that incidentally reduces the cost of packaging materials.

Depending on your method of payment and if you have not yet received notification that your order has shipped, we usually can succeed in changing the shipping address on your order before it leaves our warehouse. If you paid for your order using third-party payment methods (PayPal, Amazon Pay or Apple Pay), their shipping address change rules may apply. If you paid for your order using "Secure Checkout", you can just reply to the order confirmation e-mail you received with your request. If you prefer, send your request via our Contact Us page with enough information to identify your order.

If your order has already shipped, using your tracking number you may be able to manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website to request a redirect to a different address.

In most cases the answer is no for domestic residential addresses, but the answer ultimately depends on the carrier, service level and delivery address:

USPS Priority Mail domestic service does not require signature on delivery. You can manage delivery of your package via USPS Informed Delivery®.

UPS domestic services theoretically require signature on delivery unless they have your specific request via UPS My Choice® to release without signature. While UPS drivers on commercial routes seem to almost always get both a name and signature, drivers often do not get either at residential addresses for Ground service. Recently, UPS has begun waiving signature requirements for some commercial addresses. However, in locations where UPS has a history of non-delivery claims they may not deliver without signature regardless of service level or address. Our experience also suggests drivers often ignore requests we write on packages such as specific placement or leave without signature.

Super Saver domestic shipping can use third-party "last-mile" contract carriers with a variety of different policies and so we are unable to predict if signature will be required until the carrier has been determined, but in most cases the answer is no.

International shipping almost always requires a signature, but packages might deliver without signature when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand.

Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Please visit our Delivery Problems page for additional details.

Dive Gear Express guarantees safe arrival of your order.

Yes, we are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, destination dive shop or hotel. For more information about the process to place an order to be delivered on a specified date to your hotel or address other than your own please read our Date Specific Shipping Instructions page.

Yes, we offer Super Saver (Continental US) and US Postal Service (USPS) Priority Mail shipping to APO/FPO and DPO addresses for most of our products, subject to some APO/FPO/DPO restrictions for specific addresses. Please see our Shipping to APO/FPO/DPO Addresses page for details.

Yes, we offer Super Saver (Non-Continental US) and USPS Priority Mail shipping to all areas defined by the US postal service as a U.S. Territory or possession address with a Zip Code. Packages addressed to all territories and possessions except Puerto Rico and US Virgin Islands will include a U.S. International Customs Form with a contents and value declaration.

Yes, you may place an order for in-store delivery up to a maximum of 30 days ahead of the requested pickup date. Use our shopping cart as normal to build your order. Please select "Secure Checkout" to begin checkout. During checkout choose "In Store Pickup" as the shipping option and pay close attention to the ship to address that appears.

Note that your order total will include the local 6% State of Florida Sales Tax. (Using third-party payment systems such as PayPal or Amazon Pay can overwrite the shipping address of our store, causing calculation of the local sales tax to be incorrect and delaying your order.) We will charge your card immediately, pull and assemble your order as normal, then release the complete but unpackaged order to our customer service desk to await your arrival. To enable us to process your order prior to your arrival, please allow at least one hour (longer for DGX Custom items) before pick up. Visit our directions page for more information about our location.

The Instant Purchase button will normally select the lowest cost carrier shipping method to the default ship to address defined in your customer account profile, which prevents making an In-store pickup with Instant Purchase. However, there is an easy work around. If you login to your account and change your account profile default ship to address setting to be the following address for our store, the Instant Purchase feature will automatically place orders using free In-store Pickup as the shipping method.


DGX In-Store Pickup
4100 N Powerline Rd STE E1
Pompano Beach, FL 33073
US

11 Shipping - International

FAQ ABOUT SHIPPING TO OTHER COUNTRIES

We love our customers in Oz, and want you to know about some changes in Australian laws. The changes have eliminated the AUD $1000 de minimis tax exemption previously available to Australians shopping online with overseas merchants. For more information about how this impacts low value orders with Dive Gear Express shipped from the USA to Australia, please read Tax Changes in Australia.

Yes, we ship from the US to almost any address worldwide, subject to some restrictions for a few specific countries, via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, UPS Worldwide Expedited, or the option of Super Saver (where we select the carriers and service levels.) If your country appears as a selection in the shipping estimator on our shopping cart page, then we ship to your address.

Packages with expedited shipping services via DHL and UPS typically take less than a week, often as little as two or three business days. Most packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

International Notice: Orders shipped outside the US are subject to local import fees collected by the courier upon delivery. Please read our SCUBA Diving Equipment Import Duties and Taxes (VAT) page for detailed country by country guidelines to estimating duties and taxes.

Orders shipped outside the US are subject to local import fees that will be collected by the courier upon delivery. Please read our article titled Customs Clearance for Small Parcels for a detailed explanation of import duty and tax. Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

When preparing the documentation required for Customs clearance we are careful to accurately describe the nature, value, and contents of the shipment. Our long experience is that Customs agents are thorough when inspecting our shipments and providing anything other than an accurate description would likely result in a substantial delay and penalty. Keep in mind that Dive Gear Express guarantees safe arrival for all our packages and we would not want to do anything to put that guarantee at risk.

Packages shipped via UPS and DHL expedited services typically take less than a week, often as little as two or three business days. Most packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

If you see DHL as an option for your country in our shopping cart shipping estimator, but you do not see DHL expedited shipping as an option during checkout once you enter your actual ship to address, the issue is likely the precise format of your international address. The DHL online calculator used to determine exact DHL shipping prices is somewhat restrictive about allowing local variations, omissions or abbreviations in the ship to address. This is particularly troublesome with Australia, where DHL requires addresses include the spelled out state or territory. You can Contact Us, mention the full address you wish to use and we will communicate with DHL to determine exactly how they want your address formatted.

As of 2018, our recent experience has been the local office or delivery person of third-party parcel couriers in those specific countries, in addition to normal import duty and/or tax, might assess unpredictable "fees" or other requirements on the part of the recipient, especially for larger packages. While we offer guaranteed safe arrival shipping via international mail carrier, expedited shipping to mainland China, Mexico and Russia with guaranteed safe arrival is only available if you are willing to accept the risk that you may be required to pay local additional costs to receive your package. Contact us for further information.

Signature is almost always required for international shipping, but packages might deliver without signature required when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand.

A low weight order may be affected by what is known as the first pound, last mile distribution logistics of parcel carriers like USPS, UPS, FedEx and DHL. Due to the industry switch to dimensional weight pricing, the minimum price to ship an empty box or one that weighs a few pounds can be surprisingly similar and even more so for international packages. The shipping price is even more painful when greater than the price of the item!

When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

Origin documentation requirements are fulfilled with a U.S. International Customs Form together with our retail invoice. Both are included with every international shipment from Dive Gear Express and both clearly document "Country of Origin: USA".

On very rare occasions, some local officials (notably in South Korea and some Middle Eastern countries) may still request a signed Certificate of Origin. A CoO is associated with wholesale export of containerized bulk goods, not small retail parcels. We are not authorized to issue a formal CoO, but upon request we can e-mail a signed copy of our invoice for your shipment with a bold red stamp "Country of Origin: USA". In our experience the stamped and signed invoice copy has always been accepted as a substitute for a formal Certificate of Origin.

7 Returns & Refunds

FAQ ABOUT RETURNS AND EXCHANGES

Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit.

For all the details and procedures, visit Return & Refund policy page.

Just send it back to us; either our return shipping label or invoice is your return authorization. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return. If your DiveGearExpress.com order qualified for free shipping then your order may qualify for a free pre-paid return shipping label.

For details and procedures please read Returns & Refunds.

It's fast and easy to perform an exchange at Dive Gear Express. Simply return the items you don't want following our return instructions. Then order the new items you want from the website. This order will get started on the way to you immediately. Once your return has been received, it will be processed according to our Return policy.
DIVE GEAR EXPRESS, LLC
ATTN: RETURNS
4100 N POWERLINE RD STE E1
POMPANO BEACH, FL 33073
USA

If you prefer, you may return any merchandise directly to the customer service desk of our retail store at the same address above.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Service by other than factory authorized service technicians voids the warranty on all products we sell. Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Although we issue refunds immediately, card refund transactions are normally much slower to appear on bank card activity summaries than charge transactions. After we issue the refund to your bank card from our end, there can be a delay of several business days for a refund transaction to appear on the activity summary of your bank card. This is completely outside our control, the length of the delay is a function of how often the particular bank that issued your card processes their refund transactions. Longer delays are much more common with cross-border refunds to bank cards issued outside the US.

To investigate, first contact your bank at the phone number on the back of your card. Their customer service will be able to see the pending refund transaction and amount in their logs and can tell you when the refund will post to your account. If your bank does not have a pending refund transaction after you receive notification from us of the refund, please contact us and we will investigate from our end.

5 Oxygen & Nitrox

About O2 Cleanliness & Compatibility

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service.

The reason why we can't give you a simple unqualified "YES" is related to the associated risks when the circumstances of use are completely outside our control. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.

According to our suppliers, their Nitrox Ready products are oxygen compatible and oxygen clean from the factory, prior to initial use, for compressed gases greater than 23.5% oxygen. (Air is defined as containing from 19% to 23.5% oxygen.) However, most suppliers in the dive industry specify their Nitrox Ready products for use with gas mixtures containing a maximum of 40% oxygen as the upper limit. Although controversial, some dive industry professionals are of the opinion that Nitrox Ready products do not have to be dedicated to oxygen service and may be used interchangeably with CGA Grade "E" air as long as the Nitrox Ready product never contacts gas mixtures in excess of 40% oxygen.

To better understand the issues associated with handling oxygen rich compressed gas, please read Understanding Nitrox Ready.

The 40% specification has become widely used in the recreational diving industry to reduce risk to safety of the diver and limit manufacturer liability, yet indicate a product is (at least initially) oxygen compatible and oxygen clean. For more information please read About Oxygen Disclaimers.

Since Air is defined by the CGA as containing 19% to 23.5% oxygen, describing nitrogen-oxygen gas mixtures up to 23.5% as Nitrox is just a misleading way of describing ordinary Air. Gas mixtures greater than 23.5% oxygen are what most people assume to be Nitrox, and of course there is also pure Oxygen. To avoid conflict with various dive supplier labeling and any misunderstanding about exactly what constitutes Nitrox, Dive Gear Express sometimes uses the phrase "suitable for service with compressed gases containing greater than 23.5% oxygen" to describe products that are both oxygen clean and oxygen compatible prior to initial use, especially in reference to cylinders and valves.

Our suppliers tell us their equipment described as Nitrox Ready is already oxygen clean from the factory. The Compressed Gas Association standards state that equipment handling any Nitrox mixture in excess of 23.5% oxygen shall be cleaned to their standard as if the gas is pure oxygen, there is no lesser standard. That requirement is why Nitrox Ready equipment has already been oxygen cleaned by the manufacturer. SCUBA equipment is labeled "NITROX READY" or "40% MAX OXYGEN" instead of "O2 Clean" or "Oxygen Service" because the manufacturers are managing the risks, both to your safety and their liability, associated with oxygen-related fires and explosions by specifying their SCUBA products for use only with breathing gas mixtures no more than 40% oxygen.

Nitrox Ready equipment from our suppliers is not just "kinda sorta clean" or "premix clean", it is oxygen clean. The practice by shops and individuals of aftermarket cleaning for new dive equipment that is already oxygen clean from the factory is pointless at best and dangerous if done improperly. If aftermarket oxygen cleaning is not done to CGA standard including testing, it is probable the equipment has been contaminated by the aftermarket cleaning itself. Prior to initial use, no amount of aftermarket cleaning can make a Nitrox Ready product more oxygen clean nor can cleaning it ever override the manufacturer specified limits. The manufacturer can't stop you from using their equipment with breathing gases and pressures that exceed their specifications, but doing that requires you to make an informed decision to accept for yourself the risks of handing the oxygen.

11 Products - BCs

FAQ ABOUT BUOYANCY CONTROL
We do stock a few generic replacement parts such as hoses and O-rings, but in general our answer has to be "probably not" for most BC and regulator parts from these popular brands. We know it's frustrating; some dive equipment brands express concerns about liability or safety as their reason for prohibiting the retail sale of their branded individual replacement parts to consumers. The good news is that we care about customer service and our Dive Gear Express policy is to sell individual parts for any brand we currently stock. For those brands we don't stock, our recommendation is to return the equipment directly to the manufacturer for service or repair.

The difference is primarily the fabric material of the outer shell and the warranty.

The EXP series wings have an outer fabric shell made of tough 1680 denier ballistic nylon. The EXP wings are available in black with gray side panels, and occasionally limited edition colors such as pink. EXP series wings feature a one year warranty.

The XT series outer fabric shell, built upon the SuperFabric® technology, is outstandingly rugged. Dive Rite's XT Armored wings have the durability of SuperFabric outer side with a 1000 denier Cordura® inner side to create an armor-clad shell that is impervious to damaging pinches, cuts and abrasions. The Dive Rite XT wings are available in solid black color and feature a LIFETIME GUARANTEE.

For more information visit Dive Rite Wings Overview.

About {25 lb | 10 kg} is the lift you need with your buoyancy aircell (called a 'wing') for single tank diving, assuming you are properly weighted. Manifolded doubles require about {45 lb | 20 kg} of lift. If you need more lift than that, you probably need to "get the lead out". These are just approximations because the cylinder sizes, types and configurations, not lift capacity, is the best guide to selecting the correct wing. We have more information in our article Suggestions for Selecting a Wing.

Both are harness, backplate and wing type systems: The TransPac is a 'soft' plate using a semi rigid high-tech material. The TransPlate is fully rigid metal plate (your choice of aluminum or steel). With a properly adjusted harness, both are equally as stable. We are sometimes asked if the TransPac can have a plate "added"; the answer is no. While other brands do offer "hybrid" systems, because of the nature of the TransPac design combining hard and soft plates together wouldn't produce any benefit. The hybrid systems offered by other brands can best be thought of as a TransPlate with a lumbar backpad option.

We most often recommend the TransPac because it is always more comfortable and form fitting than the TransPlate. Even adding a lumbar backpad to the TransPlate will not make it as comfortable or form-fitting as the TransPac. If you want to add extra weight, choose the stainless steel TransPlate system. Most people diving double cylinders choose the TransPlate. Most people diving single cylinders choose the TransPac. Most people who dive drysuit exclusively choose TransPlate, most people who dive wetsuit exclusively choose TransPac.

The simple answer is "probably not". The STA is a product which predates modern backplate and wing designs that include pre-cut slots for cam straps. Using the straps threaded through the backplate snugs the tank and wing up very tight against the backplate and does not allow the tank to rock. Using an STA sets the tank farther away from the backplate and allows the tank to rock slightly by pivoting from side to side on the bolts. For more information read our article Single Tank Mounting with Backplaces.

Most wings offer the option of a "Remote Exhaust" (aka pull-to-dump) elbow or "Plain" elbow. The standard pull-to-dump convenience feature is present on nearly all recreational sport BCD jackets and the default configuration on many single tank back inflation wings; the plain elbow is the default on most double tank wings. Experienced divers avoid the pull-to-dump feature, because it's difficult precisely control the amount of gas released and they do not like pulling on the inflation assembly. For experienced and technical divers, as a result of their often horizontal position in the water, they use the OPV pull to release gas or hold their inflation assembly above their head and press the oral inflate button to release gas. Many divers view the Remote Exhaust feature as an unnecessary feature that is just something that could fail and therefore prefer to use their skills to trade off convenience for reliability by selecting a plain elbow.

The standard corrugated hose on the inflation assembly is usually about 16-inches long. Some physically very tall or large divers need a longer corrugated hose length of 22-inches. Longer corrugated hoses are also usually found on BC integrated alternate second stage regulators. Some technical divers, especially cave divers, prefer a shorter 12-inch corrugated hose to reduce the "danglies".

Most technical diving aircells use a soft "crushproof" EPDM corrugated hose with excellent durability and strength in diving applications. The EPDM material contains a surfactant that exhibits a gradual "blooming" of a white haze on the surface of the hose as it dries following manufacturing. Unlike rubber, EPDM material does not oxidize and the presence of a white haze is not an indication of deterioration or use. We recommend allowing it to remain, but if the cosmetics are bothersome then it can be scrubbed off with ordinary soap, water and a cloth.
Assembly screws are also called "book screws" or "sex bolts", and are available in both metal and plastic versions. Years ago our suppliers used to include a metal set with their wings and later switched to a plastic set, but have not included either for a long time because most experienced divers don't bother to use them. The plastic assembly screws can be used to attach the wing directly to a hard metal backplate when rigged for a single tank without a single tank adapter. We still include a set as appropriate with our DGX Custom packages, but their use is optional and not recommended. The metal assembly screws can be used to attach accessories to the holes on edges of metal backplates, but in our opinion the plastic ones actually work better. Don't be concerned about the strength of plastic vs metal; the plastic version is plenty strong for these applications plus they are not subject to galvanic action and don't cause wear on materials rubbing against them.
Some inflation assemblies have a cable that runs through the inside of the corrugated hose. This cable is attached to the DX-202930 using the pin, such that if you pull down on the power inflator itself (and thus pull the cable), a dump valve at the top of the inflator assembly is activated. This feature is usually called "pull-to-dump" or "remote-exhaust". Your inflation assembly may or may not have the feature and the cable, but we include a replacement pin just in case you do need one. If the pin turns out to be unneeded you may safely discard it.
Unfortunately, our answer regarding compatibility must be "we don't know" when we are not an service center for your equipment brand. We offer our generic service parts for use only by qualified repair technicians who are able to determine compatibility for themselves using our descriptions and photographs. We do not recommend a trial and error repair strategy for life support equipment. The safe practice in circumstances of uncertainty is to contact the service department at the manufacturer. We especially recommend against DIY repairs on BC devices.
We don't offer replacement bladders and there is a good reason. Manufacturers frequently make changes to the bladders in wings, and there is no way to be sure that current bladders will fit existing wings. We recommend that you directly contact the service department for the manufacturer of your BCD and arrange to return it to them for repair. For more detailed information about BCD bladder repairs, please read Will it work with my BCD?

10 Products - Computers

FAQ ABOUT DIVE COMPUTERS

Our answer greatly depends on your personal style of diving, experience and expectations. However, here is a simple overview of our curated selections:

  1. For sport divers who don't do planned decompression dives, we recommend the value priced Deepblu COSMIC+ Nitrox computer manufactured in Asia. This is the only recreational sport diving model in our lineup, primarily because it's one of the more advanced recreational computers that also has a gauge mode for technical divers looking for an excellent value priced bottom timer. One of the best features of this computer is the easy-to-read color screen and the overall compact size. The Deepblu logging and social app for IOS and Android is also compatible with Shearwater, so you can have a single consistent log if you later upgrade or dive with both computers!
  2. For those divers who like a multi-activity sports wrist-watch form factor suitable for everyday wear, the Garmin Descent Mk1 manufactured in Asia builds on the features of their fēnix® 5X multi-activity GPS smartwatch to add SCUBA diving. For divers seeking a very richly featured dive computer in a wrist-watch form factor, the recently introduced Shearwater Teric dive computer incorporates the powerful and proven Shearwater feature set that focuses on ease-of-use by divers.
  3. For those divers, who like the 'air integration' feature of always having their tank pressure displayed on their wrist, we recommend the Shearwater Perdix AI or the Shearwater Teric manufactured in North America. They offer the added feature of monitoring either one or two cylinders with companion transmitter(s),and include the well regarded Shearwater sport and technical diving functionality.
  4. For all experienced sport and all technical divers who expect to be doing planned decompression open-circuit or closed-circuit dives now or in the future, we usually recommend the Shearwater Perdix manufactured in North America. This is by far the most popular technical dive computer on the market. All the Shearwater models have a unique easy-to-use "recreational OC" mode for sport no-decompression divers but can be switched between technical OC, CCR, and gauge modes as needed.
  5. For advanced Nitrox or technical divers you might also consider the value priced Divesoft Freedom series of computers manufactured in Europe. The Freedom is tested to extreme depths of {2000 fsw | 600 msw} and also offers an optional add-on Oxygen analyzer feature that is convenient for pre-dive gas analysis.
  6. The Poseidon M28, Divesoft Freedom CC, Shearwater Petrel 2 and NERD 2, are specialized technical dive computers mostly of interest to closed-circuit rebreather divers although they also have excellent open-circuit features.

There are literally over a hundred different dive computers in the market. We consider most of them only suitable for entry level sport divers, and we don't recommend them. There are some high-end models from the sport diving big brands but they don't really merit consideration among serious technical divers. We recommend and stand behind what we consider the best in class solutions for experienced sport and technical divers.

They are both wrist-watch form factor devices with support for sport and technical diving. Both can be worn as a daily time piece. Perhaps the easiest way to differentiate them is by considering their brands. The Garmin Descent Mk1 is from a company that is well respected for their powerful multi-activity sports watches and GPS devices. The Mk1 is based on Garmins' top of the line fēnix® 5x smartwatch that includes notifications, GPS, a heart monitor and adds support for SCUBA diving. The Shearwater Teric is from a company that is well respected by experienced divers for their dive computers. The Teric is based on an enhanced version of the powerful diving feature set of Shearwaters' top of the line Perdix AI that focuses on diving related features, including support for wireless air integration and rebreathers. The diving functionality of the Mk1 is new to Garmin and the compact form factor of the Teric is new to Shearwater.

The Garmin Mk1 and Shearwater Teric both have a scratch resistant Sapphire Crystal face. This material is rated a 9 out of 10 on the Mohs Hardness Scale; only diamond is harder. Unlike plastic or glass face plates found on most computers, an aftermarket adhesive film is unnecessary and counter-productive on the Sapphire Crystal faces of the Mk1 and Teric. This is because compared with glass, Sapphire Crystal has a much greater density and thus higher refractive index. In our own evaluation, we discovered an adhesive film made the Sapphire Crystal more difficult to read and created "halos" around the characters, especially when viewing from even a slight angle. However, if peace-of-mind is more important than readability then there are a lot of inexpensive round screen protectors on Amazon. But before you waste your money, watch this demonstration YouTube video to see for yourself the exceptional scratch and impact resistance of Sapphire Crystal.

Garmin offers the Descent Mk1 multi-activity smartwatch and dive computer in both a sliver/black color (aka "Stainless") version and a gray/blue color (aka "Titanium") version. The sliver/black Mk1 version has a stainless steel bezel with black accents and a black silicone QuickFit wrist strap set. The gray/blue Mk1 version has a titanium bezel with blue accents and a titanium link QuickFit wristband, plus the black silicone QuickFit wrist strap set is also included.

They differ in price, leading some to wonder if there is any difference in features or functionality. The body of the device on both versions is the same fiber-reinforced polymer with stainless steel buttons and sapphire crystal lens, yielding the same depth rating. Both versions of the Mk1 have the same electronics with Bluetooth Smart, Wi-Fi and ANT+ connectivity and the same firmware, thus having the same features and functionality.

Yes. There is nothing unique to the Descent Mk1 about the Garmin QuickFit26 wrist bands, or Garmin USB-A charging and data cable. The Descent Mk1 also includes support for Bluetooth Smart, Wi-Fi and ANT+ wireless connectivity to a variety of compatible devices. If your other accessories are compatible with the Garmin fēnix® multi-activity smartwatch, they will be compatible with the Garmin Descent Mk1.
The Shearwater Research Perdix dive computer model with the AI designation has a radio frequency receiver built-in to the electronics but the two models are otherwise identical. The built-in RF receiver allows the AI version to support optional RF transmitters to display the cylinder gas pressure without the use of hoses. The Perdix model without the AI designation cannot be later upgraded to support tank pressure transmitters. The difference in price of the Perdix and Perdix AI is because the AI model includes a receiver, not because the base package includes a transmitter.

Yes. Although Shearwater Teric package includes their charging stand, the Teric can also be charged by the flat mats that support the Qi wireless-charging standard. Shearwater reports good results with the inexpensive CHOETECH Wireless Charging Pad. For a portable charging solution, plug the wireless charger into a USB power bank like the ANKER PowerCore. The typical 10000mAh power bank should give enough full charges to yield around 200 hours of dive time.

Misaligned or mismatched charging antennas can generate too much heat and the charging process will be interrupted to prevent damage. If the Teric displays a high temperature warning while charging, check the position of Teric on the charger and resume charging once the temperature drops. Verify your Teric is running the most recent firmware V09 (16-Aug-2018) that included improvements to charging. If the problem continues it may help to change the "Quick Charge" setting in the Teric to disabled.

Shearwater Research tells us that as long as the transmitter is marked with "FCC ID MH8A" on the body then the transmitter, regardless of the brand, will also work with their Perdix AI, Teric, and NERD 2 model air integrated dive computers. However, no other Shearwater dive computer models, including the Perdix model without the "AI" designation and the original NERD, supports integration with a pressure transmitter.

The first stage regulator tank-pressure wireless transmitter supplied by Shearwater Research is actually manufactured by Pelagic Pressure Systems. Pelagic has been supplying those same OEM transmitters to various dive computer manufacturers such as Aeris, Aqualung, Hollis, and Oceanic for many years.

The short answer is you do NOT need the VPM upgrade. The Varying Permeability Model (VPM) is a bubble model based decompression theory that is available on some older models of Shearwater dive computers as an optional alternative to the default Bühlmann GF gas content model used by all Shearwater dive computers (and most other dive computers) to compute no-decompression limits and decompression schedules for dives. There is no expert consensus that VPM is better than Bühlmann, and some recent studies suggest VPM may be worse. If you don't understand the differences and why you would choose one or the other, Dive Gear Express and Shearwater recommends sticking with the factory default of Bühlmann 30/70.

The start-up screen with the current version firmware for all models of the Predator, Petrel, NERD and Perdix (but not the Teric) can optionally display two lines of text on activation, such as the owners name and contact information. The Perdix, Perdix AI and NERD 2 can also optionally display an alternate 320 x 240 image. The factory defaults are the Shearwater logo with blank text. This feature is only managed using the Shearwater Desktop application tool under the menu item "Dive Computer" where you will find "Update Start-Up Text" and "Update Start-Up Image." The start-up image and text reset to factory defaults whenever the firmware is updated. The Shearwater Desktop application also provides for the image and text to be reset to their defaults. More information is available in a Shearwater Blog Post - How To: Resize Images.

Currently the Shearwater Cloud application and Shearwater Teric dive computer do not support the activation display feature. However, the Teric itself does have a "User Info" setting to store and recall the owner name and contact information.

4 Products - Exposure

FAQ ON EXPOSURE GEAR

We stock accessories such as seals and gloves, but we do not sell the exposure suits themselves on our website. In our long experience the sizing guides from all the exposure suit manufacturers, drysuit and wetsuit, are not reliable enough to make the final selection of a product for which fit has so much importance and yet is so subjective. The variety of undergarments further complicate the process of determining the suit size. Exposure suits are a product for which there is no substitution for try on and in-store fitting advice.

If it is time to replace your existing suit from Dive Rite, DUI or OMS and you already know your size, please Contact Us to discuss a special order.

Most drysuit inflation valves used in recreational diving can accept a standard BC quick disconnect inflator hose, but need a longer length. For drysuit divers, where the hose routes under their arm to a chest mounted power-inflator, the typical length is {30 in | 76 cm} or sometimes {36 in | 91 cm} depending on the locations of the power-inflator relative to the first stage supply. However, most drysuit divers prefer a quick disconnect fitting with a wide flange that makes it easier to get a positive lock with the inflation fitting. To provide this popular drysuit inflation solution, we recommend our EZ-ON Quick Disconnect Adapter that works with any standard low-pressure regulator hose.

The DGX and Dive Rite inflation regulators are both compact ultra-reliable piston designs but differ significantly in performance and size of their first stages. The Dive Rite inflation package has an exceptionally compact first stage, but is an unbalanced design suitable only for inflation applications at sport depths. The DGX inflation package has a balanced piston first stage with a value price, featuring better performance with full depth compensation that makes it appropriate for deeper diving and other applications. The Dive Rite package includes a {30 in | 76 cm} long rubber drysuit hose and the DGX package includes a braided flex hose in a choice of length that features our EZ-ON quick disconnect. The DGX package also includes a small pressure gauge.

We recommend you go to the best in the business, Steve Gamble for all drysuit repairs. Steve specializes full time doing drysuit service in North Florida 'cave country'. He does repairs on any brand drysuit, plus alterations and adjustments, neck and wrist seal replacement, as well as relief valve installations. If you contact him, all we ask is please tell him we sent you. Just to be clear, Steve is not affiliated with us in any way, but he is one of our excellent customers. Steve can be found at www.gamblescuba.com

4 Products - Fins and Masks

We are often asked for sizing advice on Fins. Unfortunately we don't have much to add beyond what is mentioned on the website in our product descriptions. The only general statement we can make is that the most common exchange we see is for the next size larger.

There is no size standardization between brands of fins (or even between different models from the same brand) and so you cannot assume that a size in one brand of fin is the same dimensions as the size in another brand; even when the designs look very similar. Taking some actual measurements of your boot while on your foot and comparing to our foot pocket dimension charts will help determine the size selection for your desired fit.

If you are not certain about your fin size then our recommendation is not to order until you can make that determination. While Dive Gear Express will accept fins for return, fins do not qualify for a free prepaid return label.

"Near sighted" correction allows clear distance vision for general diving activities. We offer a predetermined selection of single vision lenses that are installed in our "Vision Correction Masks". This will require your vision prescription to select the lenses needed for this mask.

"Far sighted" correction allows clear near vision for reading numbers and text from dive computers and SPG's. We offer a predetermined selection of bifocal lenses that are installed in our "Gauge Reader Masks". The upper portion of the lens is flat with no correction and lowering your eyes to the bifocal segment provides magnification for reading. Most people who need Gauge Readers already use reading glasses and know how much magnification they prefer.

More information explaining ordering is in our Tek-Tip at Vision Correcting Masks.

All the standard vision correcting masks offered by Dive Gear Express have the correction ground into the lenses themselves. The correction is not aftermarket 'stick on', each of the lenses are ground just like you would expect on a pair of eyeglasses. Please note that the bifocal gauge reader versions are a two layer lens bonded at the factory prior to grinding.

All our vision correction masks use lenses that have been manufactured in a predetermined range of diopters for either "near sighted" correction (minus values) or "far sighted" correction (plus values, aka "gauge readers"), but not both in the same lens. Our predetermined range of vision correction lenses are a great value, but unfortunately are not suitable for every diver needing vision correction and especially not those with significant astigmatism.

If our lenses do not work for you, then custom made prescription vision correction lenses are an alternative solution. Because that can be expensive, we suggest first test diving an ordinary new mask to be certain it is a good fit for your face. Send your selected mask along with your vision prescription directly to an optical company that specializes in custom making and installing dive mask lenses. Three such long established US companies are: Prescription Dive Masks, SeaVision USA, and Scuba Optics.

12 Products - Gas - Cylinders

FAQ ABOUT SCUBA TANKS
Hot-dip galvanizing (HDG) on Faber brand steel tanks offers the best possible durability and corrosion protection. However, the initial cosmetic appearance of the thick hot-dipped galvanized finish is NOT as perfect and consistent as a painted finish over hot-spray galvanizing. The disadvantage of the painted finish is that it can easily scratch or chip on impact and expose the hot-spray galvanizing underneath. During the initial use of the HDG tanks, they develop a streaked and mottled appearance although over time that becomes more uniform. However, we feel cosmetics is unimportant in relation to durability and only offer HDG finish when available for steel tanks.
Because there are so many choices, even experienced divers can become confused by the latest features and diving applications of scuba tanks. If that's you, then you might benefit from reading the most popular article on our website. How to Select a SCUBA Tank is a very detailed whitepaper focused on helping divers choose the best SCUBA tank for their specific needs and styles of diving.

We strongly recommend purchasing our cylinders and valves ONLY for use in North America and the Caribbean. All our cylinders have United States DOT and Canadian CTC testing and crown markings along with Imperial neck thread forms and the valves have over pressure relief devices (aka "burst disks"). They are NOT marked appropriately for use in Australia and New Zealand. Testing and marking specifications, neck thread forms, and over pressure relief device requirements in many other areas of the globe (especially Europe) are different than North American standards.

Quick Reference for 232 bar cylinders:
18L (141 ft3) and 15L (117 ft3) = 8-inch (large);
12L (95 ft3), and 10L (78 ft3) = 7-inch (standard);
7L (54 ft3) and 5L (39 ft3) = 5-inch (small).

These are simple approximations, for more detailed explanations please read our article Metric vs Imperial SCUBA Cylinder Sizes.

In the US and Canada, SCUBA Tanks must be hydrostatically tested every five years (60 months) and we always ship cylinders with the absolute most current test date available to us. Most cylinders have a factory test date less than 12 months old. Less popular sizes of cylinders may have a slightly older factory test date as these are manufactured infrequently.

Yes they will be assembled and ready to fill, if shipped via ground service within the continental United States. Transportation security and customs regulations require cylinders that ship via air transport to be obviously empty and easily inspected. Effectively that means the cylinder and valve cannot be assembled if shipping to an international address (including Canada) or via any expedited shipping method.

All cylinders and valves sold by us, that we describe as Nitrox Ready, are oxygen clean and oxygen compatible from the supplier. Based on oxygen handing best practices, Dive Gear Express does not use any form of lubricant during valve installation. That means all Nitrox Ready SCUBA tanks sold and assembled by Dive Gear Express, prior to initial use, are oxygen clean and oxygen compatible from the supplier; we have done nothing to change that condition.

In rare cases, a shop will insist on some form of after-market "cleaning" before agreeing to fill a tank not sold by them. They have that right, but we want you to know that no such service can make a new empty cylinder and valve from Dive Gear Express any more oxygen clean or more oxygen compatible.

Every tank we sell is inspected by us immediately prior to shipment and all our technicians are PSI-PCI certified to perform such inspections. If the cylinder is ordered with valve and VIP, we include our shop evidence of inspection 3" X 6" month and year dated decal (aka "VIP sticker") that clearly indicates "Nitrox Ready" in large yellow letters on a green background. However, If the cylinder is ordered with the "No Valve / No VIP" option then our evidence of inspection decal is not included even though the cylinder itself is always inspected.

Yes you can, but we don't recommend it for two reasons. We buy the cylinders with the valve at a discounted bundle price and we pass that discount on to you. If you wish to purchase the cylinder without the valve then the reduction in price we can offer is a meager $15.00 considering the price of the valve when sold separately. While we always inspect the cylinder before shipping, if there is no valve then we can't provide a VIP decal because it only applies to both the cylinder and valve together. It only makes sense to purchase without valve when you have absolutely no use for the valve and don't need the VIP decal.
No, but don't worry - we will completely seal your cylinder so that it will arrive with a factory oxygen clean interior. We sometimes receive this question based on the mistaken belief that filling the cylinder is necessary to protect the interior from contamination or moisture, however the US Department of Transportation says any SCUBA tank containing compressed gas can not legally be shipped via ordinary parcel delivery services.

If the tank was assembled by Dive Gear Express with our Nitrox Ready evidence of inspection decal (aka "VIP sticker"), then your oxygen clean and oxygen compatible tank is ready to fill without further preparation. Although local dive shop fill policies vary, there should be no safety related reason for objecting to initially filling the empty SCUBA tank with Nitrox. However, shops often enforce training agency requirements or community practices for labeling, which may require additional specific gas contents or MOD decals be affixed to the tank.

Some dive shops will not fill their ordinary compressed air in cylinders marked as being oxygen clean. In this case, the fill station operator can simply remove our Nitrox Ready decal and replace it with one they prefer. If you wish to order any of our tanks intending to use them strictly for air only, then upon request we can substitute an "Air Only" black and white version of our shop evidence of inspection decal (aka "VIP Sticker").

7 Products - Gas - Valves

ABOUT SCUBA VALVES

Thermo™ SCUBA valves are manufactured in Taiwan and are distributed in the US by XS Scuba. The Thermo Pro DIN/K valve has been independently tested as meeting the CGA V9-2009 Compressed Gas Association Standard for Compressed Gas Cylinder Valves. The Thermo valves have a polished heavy chrome cosmetic finish and include a pre-installed DIN-to-Yoke adapter.

DGX Premium SCUBA valves are also manufactured in Taiwan. DGX Premium valves are available in an exceptionally wide variety of specialized versions. The DGX Premium valves have a satin chrome cosmetic finish. Our unbranded generic valves have a lower retail price as a result of being sourced directly from the manufacturer. Our DGX house brand valves do not include a DIN-to-Yoke adapter, but the adapter is available separately as a low cost accessory.

There are internal differences, but oxygen compatible materials and construction of the valves are similar for both Thermo and DGX. Both are described as Nitrox Ready, although Thermo valves are explicitly labeled "40% MAX OXYGEN PREMIXED" on the valve body. Our long experience with the branded Thermo and generic DGX Premium valves has been both have similar reliability and durability in the field. Regardless of brand, every product we sell is backed by Dive Gear Express 5-star quality customer service.

The most common technical objections to the use of ordinary SCUBA valves with pure oxygen are: (1) too rapid a speed of opening and (2) chrome plating of the surfaces in contact with high pressure oxygen that are subject to friction or impact. The DGX Premium O2 valves are designed to answer these two specific objections. but otherwise similar to Nitrox Ready valves. For more information please read DGX Premium O2 Valve Differences.

Probably. All of our replacement Nitrox Ready SCUBA valves have an inlet designed to fit 3/4 NPS cylinder neck threads. This fits nearly all North American market SCUBA cylinders of recent manufacture, but there are some rare exceptions. Fortunately, you can use the cylinder neck stamp to determine the answer for yourself.

Assuming your cylinder was manufactured exclusively for the North American SCUBA market in the last 50 years or less, look at the cylinder neck for markings that begin "DOT". If it reads "DOT-3AL-xxxx", "DOT-3AA-xxxx", or "DOT-Xxxxx-3442" it almost certainly has an imperial 0.750-14 NPSM threaded neck opening, referred to in the trade as 3/4 NPS. SCUBA cylinders recently manufactured for other areas may have the name of their thread form stamped on the neck. If the neck stamp includes "3/4 NPSM" or "0.750-14" then the cylinder also has a 3/4 NPS threaded opening. Our replacement Nitrox Ready SCUBA valves will fit any of these cylinders.

There are some rare exceptions, especially for cylinders with very high service pressures or manufactured before 1970; for more information please read our article SCUBA Valves: Regulator Fittings, 200 vs 300 Bar FAQ and Cylinder Neck Threads.

The dip tube can be installed hand tight and snugged up with a hex key, about 40 inch-pounds. The valve should be installed in the SCUBA cylinder with the least amount of force that will form a seal and retain the valve in place. Modern SCUBA valves that capture an o-ring in the cylinder neck can be installed by hand and snugged up with an open-end wrench across a flat at the base of the valve, about 50 foot-pounds. The threads should not bind and force is NOT required to fully screw the valve home. Do not use the wrench across the face of the valve, do not over tighten and do not bang on the handwheel.

Dive Gear Express currently does not recommend using any form of lubricant when installing our Nitrox Ready SCUBA valves in oxygen clean cylinders. For more information, please read Lubrication and SCUBA Valves.

Should the modular port plug or bonnet nut need to be replaced, it also can be hand tight and snugged up with an open-end wrench, about 30 foot-pounds. Note that port plugs used on the modular valve with the typical side handwheel are notched on the corners of the wrench flats. The notches indicate the screw threads are reversed, and must be rotated clockwise to remove and rotated counter-clockwise to install. This is the opposite of typical screw threads and attempting to remove the notched plug using counter-clockwise force will permanently damage the valve.

New scuba valves always include a properly installed over pressure relief device (PRD aka "burst disk") safety assembly. If the safety assembly is ever removed from the valve, the disk and gasket must be discarded because reusing a disk will also cause it to rupture prematurely. Should a safety assembly ever need to be replaced, install it using a socket wrench at precisely 100 inch-pounds. Note that an inch-pound calibrated torque wrench must be used in order to assure proper function of the pressure relief device; too little torque will result in a leak or too much will result in premature rupture.

All of our standard Nitrox Ready SCUBA valves will work with SCUBA regulators having yoke (aka A-clamp), 200 bar DIN or 300 bar DIN fittings. This is virtually all SCUBA regulators, with the rare exception of oxygen service M26 regulators sold in the European Union. The valves have a DIN outlet that requires an DIN-to-Yoke adapter insert for use with yoke regulators. The small DIN-to-Yoke adapter screws in to the DIN valve outlet and may remain permanently if you wish. Our Thermo brand valves include a pre-installed DIN-to-Yoke adapter at no charge. Our DGX house brand valves do not include the adapter, but a DIN-to-Yoke insert is available separately as a low cost accessory.

For more information please read our article SCUBA Valves: Regulator Fittings, 200 vs 300 Bar FAQ and Cylinder Neck Threads.

No compatibility testing has been performed by the different manufacturers and neither Dive Gear Express, Dive Rite, nor XS Scuba (who also supplies the Thermo brand) recommend mixing components from different brands of valve modules. However, our customers tell us these valves have similar modular port threads and we have no reports of problems with crossbars, H-adapters and port plugs in that regard. The DIN-to-yoke adapter inserts along with the standard knobs, but not the Vindicator or XS Safety knobs, should be interchangeable without issues. Beyond cosmetics, we can also say for certain that some other internal parts of all four brands do have slight differences and are not interchangeable.

4 Products - Hardware & Softgoods

FAQ ABOUT HARDWARE AND SOFTGOODS
A common misconception among divers is that stainless steel does not corrode at all. There are various types of stainless steel, each with different corrosion properties, that make a specific grade more or less suited to a particular application. All diving products made of stainless steel must receive some basic care to help minimize corrosion, more information is available in our StainLESS does not mean StainPROOF Tek-Tip.

Yes. Shock cord, surgical tubing, and nylon webbing are all priced and ordered in units of {1 ft | 30 cm}, but we would look pretty foolish if we actually shipped it in little pieces. Orders of cord and webbing up to {50 ft | 15 m} are shipped as one continuous piece. Surgical tubing is different; tubing orders up to {10 ft | 3 m} are shipped as one continuous piece. For example, if you want a continuous length of ten feet or three meters, order ten units.

If you need a large amount of the cord or tubing, we also sell it in bulk rolls at a better price.

Yes, that is the primary application for which we sell it. Our {2 in  | 5 cm} wide nylon webbing is the typical thickness and easy to weave, well suited for use in backplate harness rigging. We call it Goldilocks harness webbing because it's not too stiff, it's not too soft, it is just right. If purchasing webbing for a backplate continuous harness, purchase {15 ft | 4.6 m}. If you will also be making your own crotch strap, then purchase {20 ft | 6 m}.
Assembly screws are also called "book screws" or "sex bolts", and are available in both metal and plastic versions. Years ago our suppliers used to include a metal set with their wings and later switched to a plastic set, but have not included either for a long time because most experienced divers don't bother to use them. The plastic assembly screws can be used to attach the wing directly to a hard metal backplate when rigged for a single tank without a single tank adapter. We still include a set as appropriate with our DGX Custom packages, but their use is optional and not recommended. The metal assembly screws can be used to attach accessories to the holes on edges of metal backplates, but in our opinion the plastic ones actually work better. Don't be concerned about the strength of plastic vs metal; the plastic version is plenty strong for these applications plus they are not subject to galvanic action and don't cause wear on materials rubbing against them.

5 Products - Lights and Cameras

FAQ about dive lights and underwater cameras

Most experienced divers prefer the simplicity and reliability of twist-on style lights, but inexperienced divers may become confused about the twist direction and flood their light. The push-on style light is less likely to flood as a result of user error, but the mechanical nature of the push button switch itself is an additional point of failure not present in the twist-on design.

The choice between twist-on or push-on styles is mostly a matter of personal preference, but we do have recommendations for a few specific applications. Push-on style lights are easier activate when used with hand mounts or helmet mounts. If you are mounting the light, we recommend the PUSH button style. If the light is being carried as a handheld backup to a primary, we recommend the TWIST on style and you might also benefit from reading How to Use a New Twist-On Handheld Dive Light.

The differences between what we are currently shipping and their recently announced "plus" version are some minor cosmetic changes, mostly packaging and price. As Paralenz made minor iterative "inline" changes to their camera during small manufacturing runs, the part number and packaging did not change. The most significant inline change between the early runs and the later runs was to change the end cap from plastic to metal. It was discovered in the field that users could easily over-tighten the plastic cap and cause it to crack with a resulting camera flood. The metal cap does not crack, but for best results should be removed during wi-fi communication with the camera.

Eventually, when the Paralenz action camera received a significant price increase it was repackaged with a new name, the "plus" designation. Our current inventory at Dive Gear Express was ordered and received just prior to the "plus" announcement. Paralenz tells us there is no significant difference between our current inventory and the "plus" version; our inventory does include the metal end cap. That makes our current inventory a terrific value until we have to reorder at the higher price.

Some DGX lights include a generic battery and charger, but any good quality protected-type 18650 battery and charger is suitable for the DGX 600/800/PUSH. They all pretty much work the same way and are interchangeable. Some batteries ship with a small adhesive cover on the ends or sealed with a clear (not blue) plastic shrink wrap, if so remove and discard. Place the battery in the charger, matching the positive and negative indications on the sides of the battery to the same indications on the charger, and then plug in the charger. If the battery is properly positioned in the charger, a red light will illuminate or blink and then some time later change color to green when done. Charging time varies considerably depending on the pre-existing charge level of the battery, typically 2 to 3 hours but can be as long as 4 to 6 hours for a depleted battery, and it's normal for batteries to get warm while charging. Best practice is never leave charging unattended then once the light turns green, unplug the charger and remove the battery.

There isn't a manual, however there is not much to know. To load batteries in the DGX lights, unscrew the head from the body until the two pieces separate and then insert the battery or batteries in to the body, negative end first such that the positive end will be pointing toward the light head. Hold the head and screw the body clockwise back together all the way until it stops. Briefly push and release the button on the PUSH models to turn the light on or off. To turn off the DGX 300/600/800, twist the body counterclockwise until the light goes off then continue to twist the body one half revolution. Once assembled, the twist-on model lights should require a maximum of about one full revolution to turn on or turn off. Do not store any handheld light for extended periods with batteries remaining inside the device because over time batteries can self-discharge and then leak acid.

That's all there is to it, some models also include a little bag of spare O-rings should you need them. There is nothing special about the lubricant, any generic silicone O-ring lube used with underwater equipment will work. If the O-rings ever start looking dry, leave them in place but smear a very small amount of lubricant on the part of the O-ring surface you can see. You might also benefit from reading How to Use a New Twist-On Handheld Dive Light.

Most often the reason is a dead battery plus an error by the diver that causes their handheld "twist on/off" flashlight to flood. The diver twists the light in one direction to activate and nothing happens, so the diver twists the light in the other direction attempting to activate and nothing happens. Then the diver keeps twisting in wrong direction, breaks the O-ring seal and it floods. Other less common reasons are failure to maintain correct amount of lubrication on the sealing O-ring(s); dirt, hair, or salt introduced on the O-ring(s) or sealing surfaces when loading batteries; over-tightening the light head and body together; and finally leaving batteries (especially alkaline chemistry batteries) stored in the light over a long period of time.

3 Products - Rebreathers

FAQ ABOUT REBREATHERS

The best place to start may be to read our article Closed-Circuit Rebreather Instruction. It contains a brief summary on transitioning to closed circuit diving, rebreather safety, course descriptions, costs and logistics, plus a list of equipment you will need. Without getting bogged down in too much detail, our article answers most questions we hear from open-circuit divers thinking of switching to CCR. Once you have digested that information or just have more specific questions, Contact Us.

Yes, we have diving grade oxygen sensors used in rebreathers, plus we have replacement analyzer oxygen sensors for a variety of nitrox analyzers. We also have an article on Oxygen Sensor Handling Best Practices.
The digital solid state oxygen sensor (SSO2) is not a plug compatible replacement for your analog oxygen sensor and so currently the only device that can use the SSO2 is the Poseidon M28 dive computer in a monitoring only application. Future plans are the Poseidon rebreather electronics head will have an upgrade available to enable it to use an SSO2 to control the oxygen level of the loop. To adapt the SSO2 to other brands of rebreathers would need a method to physically plumb the SSO2 in to the loop for monitoring using the M28 dive computer, or a major revision to the rebreather controller electronics. For obvious reasons, Poseidon is not in a position to modify other brands of rebreathers. However, Poseidon is actively promoting their SSO2 technology to other rebreather manufacturers and we are aware that several rebreather manufacturers are looking at methods to provide one or the other solution, or both, as options. As with any bleeding edge new technology only time will tell how this shakes out, but your first step is to make an inquiry to the manufacturer of your specific rebreather about their plans for solid state oxygen sensors.

13 Products - Regs/SPGs/Hoses

FAQ ABOUT REGULATORS, SPGS & HOSES

Yes, these fittings are very standardized. All SCUBA regulator first stages sold by Dive Gear Express have a universal standard DIN connector (also known as G 5/8" BSP) that will work with any 200 bar and 300 bar DIN outlet SCUBA valve, unless special ordered with a native yoke A-clamp fitting for the North American K-valve. For use with K-valves, our DGX Premium regulator packages include a DIN-to-Yoke spin on adapter. A DIN-to-Yoke adapter is also available for purchase as an low cost option for those SCUBA regulators that don't include an adapter.

There is a single rare exception: In the European Union nations, the EN 144-3:2003 standard requires a valve outlet known as M26x2 to be used on dive cylinders containing oxygen or Nitrox mixtures with greater than 22% oxygen. The M26x2 outlet is similar in appearance but slightly larger than the standard DIN outlet, and thus incompatible with the standard DIN connector found on SCUBA regulators. The purpose of this incompatible valve outlet is to force the dedication of cylinders, regulators and fill stations to Nitrox use. The M26x2 outlet for Nitrox and oxygen is very rarely seen outside the EU and Dive Gear Express is unable to supply M26x2 connector regulators, although DIN-to-M26 adapters are available.

For more information please read our detailed article SCUBA Valves and Regulator Fittings.

It is difficult to give you a meaningful answer regarding performance of our regulators in relation to other specific brands or models we don't sell, but perhaps we can put the performance issue in perspective. In reality, any modern balanced general purpose scuba regulator, designed to perform to EN 250 standards and properly maintained, is capable of delivering gas more than adequate for the needs of two sport divers (primary plus an octo). That's not to say there aren't poorly performing sport regulators in the market, but you can't buy them at Dive Gear Express.

There is no perfect regulator; they all have strengths and weaknesses that make each uniquely more or less suited to your needs. Keep in mind that a big brand name and high price are factors that rarely equate to better performance or better value. When choosing regulators at Dive Gear Express, make your decisions based on considerations that are less about "performance" and more about matching the regulator to the diving application. For example, an extreme exposure (i.e. deep and cold) technical diving regulator is a poor choice for shallow tropical sport diving. Beyond the features of the regulator itself, you should consider the supplier along with how the model was designed and has been supported. As an independent servicing dealer, we stock complete regulator packages, components and parts with online ordering and same day shipping.

The only difference is the branding and price; any DIN-to-Yoke adapter will work on any DIN regulator regardless of brand and they are all of equal quality chromed brass construction. The generic value priced DGX adapters are available in your choice of black or silver color, and features a nice sized handwheel which makes it easy-grip to install and remove from the valve.

The first stages of modern SCUBA regulators have 7/16-inch female 'High-Pressure Ports' and every analog submersible pressure gauge (SPG) uses a 7/16-inch male fitting that mates with a female swivel fitting on the other end of the HP hose. These fittings are very standardized and are almost certainly compatible with these same fittings on our HP hoses. Some early vintage (perhaps better described as 'antique') first stages have the high-pressure port size same as a 3/8-inch low-pressure port, but these are extremely uncommon (and dangerous.) For these rare exceptions we stock first stage port adapters.

All submersible pressure gauges also use an air spool with two tiny #003 O-rings to connect the male gauge fitting to the swivel connector on the HP hose female fitting. We always recommend replacing the air spool, or at least the O-rings, whenever you replace the HP hose. Almost all gauges use an air spool with a center flange. However, some inexpensive plastic body gauges use an air spool without the flange. If you have a plastic body gauge you will have to reuse the old air spool from the gauge with the new HP hose.

Some dive computers with an integrated digital pressure gauge, use a special proprietary quick disconnect HP hose that allows the computer to disconnect from the hose without using tools. That special hose is only available from a dealer for your dive computer. Most air integrated dive computer versions use a high-pressure quick disconnect adapter that works with a standard HP hose. Just to be clear, we are not talking about instrument console housings that contain an analog SPG, those work with a standard HP hose.

The first stages of modern SCUBA regulators have 3/8-inch 'Low-Pressure Ports'. The second stages of modern SCUBA regulators have 9/16-inch fittings to connect the regulator hose to the second stage body. These fittings are very standardized and your regulator almost certainly is compatible with these same fittings on our LP regulator hoses. However, there are a few rare exceptions: A few brands of first stages include one special low-pressure port that is 1/2-inch, notably some Apex and older Aqualung models. For these rare exceptions we stock first stage port adapters.

Older Poseidon brand second stages are also a special case. Historically, Poseidon incorporated the OPV for their upstream second stages in a unique fitting on the end of their non-standard low-pressure second stage hose. In 2008 Poseidon updated their designs (the Mk3 designation) to no longer require a Poseidon-specific low-pressure regulator hose, but we do have a solution for using standard regulator hoses with vintage Xstream and Jetstream second stages. Cyklon regulators have unique compatibility issues, for more information see our Poseidon Cyklon Regulator page.

A few brands of second stages used with full face masks have a unique fitting, notably the Interspiro AGA models. In fact the fitting is generally referred to as the 'AGA' fitting. For the rare AGA and Poseidon exceptions we also stock LP regulator hose to second stage swivels that adapt their unique second stage fittings to standard hoses.

Most drysuit inflation valves used in recreational diving can accept a standard BC quick disconnect inflator hose, but need a longer length. For drysuit divers, where the hose routes under their arm to a chest mounted power-inflator, the typical length is {30 in | 76 cm} or sometimes {36 in | 91 cm} depending on the locations of the power-inflator relative to the first stage supply. However, most drysuit divers prefer a quick disconnect fitting with a wide flange that makes it easier to get a positive lock with the inflation fitting. To provide this popular drysuit inflation solution, we recommend our EZ-ON Quick Disconnect Adapter that works with any standard low-pressure regulator hose.

There is no industry standard for measuring the length of SCUBA hoses, but most everyone includes the fittings. A common method is to measure the hose from outside end of the female fitting to the o-ring at the base of the male end (i.e. the threads on the male end are not included.) Keep in mind that when pressurized, hoses will change in length anywhere from 2% longer to 4% shorter.

The Miflex™ extreme performance braided flex SCUBA hoses are manufactured in Italy with more than thirty individual performance and safety automated tests. We stock only black color hoses except for the 40-inch regulator hose, although Miflex brand low pressure hoses are manufactured in a rainbow of colors available from other retailers. Miflex hoses are distributed in the US by XS Scuba and are individually packaged with a reusable vinyl pouch.

DGX Premium braided flex SCUBA hoses are manufactured in Taiwan. The finished hoses are pressure tested by the manufacturers and each are again tested by us immediately prior to shipping to the consumer. The DGX Premium hoses are manufactured to our specification for length and thus are available in an exceptionally broad range of individual lengths. Our unbranded generic hoses have a lower retail price as a result of being sourced directly from the manufacturer in bulk packaging.

Cosmetics, construction, and flexibility of the low pressure braided hoses are similar with only minor differences between Miflex and DGX, but the high pressure versions are significantly different. The Miflex high pressure hose outside diameter is a third thinner, more flexible and includes protectors on the fittings to improve impact resistance. The DGX Premium high pressure hose includes a woven Kevlar layer creating a typical outside diameter that better fits consoles and boots.

All hoses are designed to meet CE EN250 standards and are Nitrox Ready. Our long experience with the branded Miflex and generic DGX Premium hoses has been both have similar reliability in the field. Regardless of brand, every product we sell is backed by Dive Gear Express 5-star quality customer service.

The Alert Diver article titled Air Hoses: A Closer Look has triggered some inquiries regarding material used in the construction of our double braided flex hoses. We've reached out to all our hose suppliers and they assure us we are not receiving any hose constructed with an inner lining of Polyester-based Thermoplastic Polyurethane (TPU). Unlike "ether" based TPU, the "ester" based version of TPU can undergo changes called hydrolysis that cause rapid failure of the hose in hot and humid conditions.

Miflex branded hoses are constructed with an inner lining of Polyether-based TPU. Dive Gear Express flex hoses are constructed with an inner lining of High Syntactic Polyvinyl Chloride. Regardless, neither is Polyester-TPU and in our history with all the double braided flex hoses we've sold, we've never received a returned hose that exhibited anything we think could be the hydrolysis problem described in the Alert Diver article.

It's probably not the hose itself that's leaking. All high pressure SCUBA hoses use an air spool with two tiny #003 O-rings to mate the swivel connector on the female hose fitting to the male gauge fitting. If the air spool O-rings are worn, the assembly can have a slow leak around the swivel. Even when an O-ring has failed completely or the spool is omitted entirely, a tiny flow restriction present in the high pressure port of the regulator and/or the male hose fitting will cause a leak to be much slower than expected. We recommend replacing the air spool, or at least the spool O-rings, whenever replacing the hose.

Dive Gear Express suggests replacing all SCUBA regulator hoses every five years or 500 dives, whichever comes first. Keep in mind that all hoses will fail sooner or later either due to age, storage conditions or handling. Scuba hoses, regardless of brand and materials, require some minimal care. Do not allow hoses to receive prolonged exposure sunlight, as the heat and UV from strong sunlight will significantly shorten the life of the hose. Do not attempt to flush the inside of the hose with any form of solvent or other chemical, new hoses are factory clean and if you have any reason to think they are no longer clean then the hose should be replaced. Prior to every dive trip you should always pressurize and inspect your hoses for mechanical damage, corroded fittings, bulges and leaks.
We do stock a few generic replacement parts such as hoses and O-rings, but in general our answer has to be "probably not" for most BC and regulator parts from these popular brands. We know it's frustrating; some dive equipment brands express concerns about liability or safety as their reason for prohibiting the retail sale of their branded individual replacement parts to consumers. The good news is that we care about customer service and our Dive Gear Express policy is to sell individual parts for any brand we currently stock. For those brands we don't stock, our recommendation is to return the equipment directly to the manufacturer for service or repair.

Chris at Deep6 recommends Vance Harlow's "Scuba Regulator Maintenance and Repair" manual. There is nothing unique about the DGX model in terms of service requirements and no special tools are required. Any competent service tech will have no issues with service of the DGX model and if you are not an experienced service tech then Harlow's manual is very complete beginners guide. The book gives step by step directions plus in-depth discussion of the procedures and techniques involved in servicing a SCUBA regulator. Over 250 pages long, this book includes hundreds of photographs and diagrams, and is available directly from Airspeed Press.

3 Products - Tools

FAQ about Diving Accessories
A common misconception among divers is that stainless steel does not corrode at all. There are various types of stainless steel, each with different corrosion properties, that make a specific grade more or less suited to a particular application. All diving products made of stainless steel must receive some basic care to help minimize corrosion, more information is available in our StainLESS does not mean StainPROOF Tek-Tip.

They differ in their responsiveness to changes in direction and their tolerance for being tilted off level. They are all similar in accurately indicating direction but their sizes affect the precision and ease with which they can be read.

  1. The generic compact compass offers both a wrist strap and hose mount option. This value priced model is a good choice for those divers who just need to know general direction, i.e. the dive briefing is 'swim west' and you need to know which direction to swim. You have to be patient and careful to hold it level to take an accurate reading.
  2. The DGX Tech Compass offers a depth compensating bungee wrist mount preferred by most experienced divers. The compass card offers a smooth movement across a wide range of motion. It has a low profile design that is typical of diving compasses in terms of needing to be held level to take reading. Most divers find this modestly priced compass will meet their navigation needs.
  3. The DGX Deluxe Pro Compass also incorporates a bungee wrist mount and features a highly responsive compass card with a tilt potential of +/- 30°, more than most diving compasses and equal to the best versions available. The trade off to get that tolerance for tilt is the body of the compass has to be larger.
Unfortunately, there are several different types of synthetic polymers sold as nylon and no standards for the test methodologies, so it's impossible to compare published ratings from different sources. Our supplier tested both our Hi-Viz Dacron Line and a widely used white nylon guideline found on reels, using the same method for each test. The results show both have several hundred pounds of breaking strength, although the Hi-Viz line is stronger. Frankly, both are more than strong enough for diving purposes. Beyond strength and durability, another difference is that Dacron line exhibits significantly less elasticity than nylon.
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