We ship worldwide from Pompano Beach FL 33073 USA, subject to some restrictions for specific countries, with guaranteed safe arrival via your paid choice of U.S. Postal Service (USPS), United Parcel Service (UPS), or DHL Worldwide Express. Once you reach a minimum order value that depends on the destination, most orders also have a FREE Super Saver Shipping option where we select the carriers and service levels:
- $49.00 order subtotal qualifies for FREE STANDARD SHIPPING† to Contiguous United States (excluding AK, HI, Territories)
- $199.00 order subtotal qualifies for FREE STANDARD SHIPPING† to Non-Conterminous U.S. (AK, HI, Territories)
- $250.00 order subtotal qualifies for FREE STANDARD SHIPPING† to International
- $750.00 order subtotal qualifies for FREE EXPEDITED SHIPPING† to any address (subject to carrier availability)
† Order subtotal is before sales tax, if applicable. Free shipping is not available on cylinders, rebreathers, absorbent, DPVs, gas boosters, also large volume bulk orders will NOT qualify for our free shipping promotion.
Most Super Saver orders dispatch within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for domestic US and 2 to 4 weeks for international, after your order is dispatched. Once your order is packed, the exact dimensions and weight of the sealed package are determined. The Super Saver option automatically tells our systems to use this information to shop and ship via lowest cost package delivery solution that may include 'last mile' contract carriers. In some cases, Super Saver tracking information may be limited to confirmation of pickup and delivery.
Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.
If we arrange shipping then delivery terms are DAP destination (Incoterms 2020). DAP means we are responsible for packing plus shipping costs including guaranteed safe arrival at the ship-to address and ownership transfers to you upon delivery from the carrier. You are responsible for providing the correct address of a safe and secure delivery location, collecting the order from the carrier and promptly notifying us of any discrepancies. For international orders shipped outside the US, you are also responsible for paying import duty and tax upon delivery.
We Can't Always Take Blame for the Problem, But Do Take Responsibility for the Solution
Over the years we have shipped a great many packages to both domestic and international destinations from our facility in Florida using USPS, UPS and DHL services. While we do everything within our power to assure a smooth delivery, in our long experience about 1% of those packages will have some kind of shipping problem. Recently, reduced available air cargo capacity due to the global pandemic has affected expedited and international deliveries. With personnel and cargo resources stretched to their limits, formerly rare transit delays have become more common for expedited shipping methods that rely upon air transport.
Thankfully most problems are just brief delays due to equipment failures, capacity overloads, or inclement weather. Handling damage is rare but seems to occur more often with heavy items such as tanks and delicate items such as oxygen sensors. Occasionally a package encounters a bureaucratic SNAFU even though we follow best practices to describe the nature, value, and contents of our shipments. While we might be blamed for shipping problems, the fact is that internal issues with bureaucracies and couriers are all well outside our control.
However, we do take responsibility for the solution to shipping problems because Dive Gear Express guarantees safe arrival of your order. Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Express is part of our name and, while we can't overcome the physics of time and distance, we will try to get you back in the water as soon as possible. If you have a time critical issue, please let us know and we'll do our best to accommodate your deadline.