Shipping FAQ

Shipping

FAQ ABOUT SHIPPING & DELIVERY OF YOUR ORDER

The rates are based on our estimated weight and dimensions of the package. We send those estimates for your shopping cart contents to the real-time online rate calculators from the USPS, UPS and DHL website application program interfaces. The online rates quoted to us by the carrier are the exact same rates we show you during checkout, including our negotiated rate discounts from UPS and DHL. Then you are in control to choose between the carriers, service levels and prices that best meet your needs for that specific order.

The minimum rate is based on a package weight of one pound, which can make charges for an extremely small order of a low weight inexpensive item seem excessive. In a very few cases, the rates might be wrong for extremely heavy orders (example: large quantity of tanks or rebreather absorbent) or orders that contain large quantities of very low weight items (example: small hardware items like D-rings.) Occasionally, there is an error in our database for the weight of a specific product. If you think the shipping price quoted is incorrect, contact us and we'll immediately investigate further.

Please keep in mind that for a low value order the minimum shipping fees can be disproportionate to the value of the order, so consider carefully before ordering low value goods with expedited shipping. This is especially true for international shipping with expedited customs clearance fees or remote destination surcharges. Once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

We ship most orders the same business day. A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: less than a week for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.

† Super Saver service is typically 3 to 4 days for east coast US or 4 to 8 days for west coast US, but this is highly dependent on your address with major metropolitan areas receiving fastest service.

We ship from Pompano Beach, Florida 33073 USA to almost any address worldwide via your paid choice of U.S. Postal Service (USPS), United Parcel Service (UPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.) Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. We'll always e-mail a tracking number when the order has shipped.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the destination, most orders have a FREE Super Saver Shipping option.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the destination, most orders have a FREE Super Saver Shipping option. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Once the order sub-total qualifies for free shipping, the no-charge Super Saver shipping option will appear last in the list of paid shipping choices, so on some devices you may need to scroll to the bottom of the list to see Super Saver Shipping. The most common reason it does not appear is that the order sub-total displayed in your shopping cart (the value for merchandise only) has not reached the minimum value needed to qualify for free shipping.

Although we can ship cylinders, rebreathers, absorbent, DPVs, and gas boosters most anywhere in the world, because of size and weight restrictions these items do not qualify for our free shipping promotion and must be ordered and shipped separately. If you place an order with a mixture of items that that do qualify for free shipping and any item that doesn't qualify for free shipping, then the entire order will not qualify for free shipping.

Orders with paid shipping receive first priority order processing from Dive Gear Express and provide options for rapid date-guaranteed delivery via brand name USPS, UPS, and DHL carriers. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time , usually dispatch the same day, weekends and holidays excepted. Using your tracking number you can manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

Most Super Saver orders dispatch within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for Standard and often within 3 business days to many locations for Expedited, after your order is dispatched. Once your order is packed, the exact dimensions and weight of the sealed package are determined. The Super Saver option automatically tells our systems to use this information to shop and ship via lowest cost package delivery solution that may include 'last mile' contract carriers. In some cases, Super Saver tracking information may be limited to confirmation of pickup and delivery.

The difference is the delivery date guarantee and the estimated time of day that UPS will deliver the package. UPS Ground services are date-definite delivery but the date is not guaranteed. UPS Ground packages are delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.

UPS express shipments have guaranteed delivery dates, along with best effort early delivery times-of-day that vary by service. Addresses for packages shipped by UPS expedited services are prioritized to be the early stops by the delivery vehicle. UPS tells us their Next Day Air® and UPS 2nd Day Air® services typically deliver early morning by 10:30 AM and most zip codes will receive delivery no later than Noon.

We are unable to accommodate requests for a specific carrier when selecting the free shipping option. We'll pay the charges for Super Saver shipping and your order will be delivered about 1 to 2 weeks after all of your items are available to ship. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

The lowest cost shipping method is USPS First Class Parcel service (about $5.00 domestically and $25.00 internationally) for package weights under { 1 lb | 0.5 kg }. Regardless of the name, First Class Parcel service can be slow with no delivery guarantee, does not have tracking and is not insured. We don't offer First Class shipping as a paid option because, frankly, the express services we do offer cost only a little more and are a much better value considering rapid delivery with tracking is guaranteed.

We understand the shipping price can be most painful when greater than the price of the item being shipped! When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

Depending on your method of payment and if you have not yet received notification that your order has shipped, we usually can succeed in changing the shipping address on your order before it leaves our warehouse. If you paid for your order using third-party payment methods (PayPal, Amazon Pay or Apple Pay), their shipping address change rules may apply. If you paid for your order using "Secure Checkout", you can just reply to the order confirmation e-mail you received with your request. If you prefer, send your request via our Contact Us page with enough information to identify your order.

If your order has already shipped, using your tracking number you may be able to manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website to request a redirect to a different address.

In most cases the answer is no for domestic residential addresses, but the answer ultimately depends on the carrier, service level and delivery address:

USPS Priority Mail domestic service does not require signature on delivery. You can manage delivery of your package via USPS Informed Delivery®.

UPS domestic services theoretically require signature on delivery unless they have your specific request via UPS My Choice® to release without signature. While UPS drivers on commercial routes seem to almost always get both a name and signature, drivers often do not get either at residential addresses for Ground service. Recently, UPS has begun waiving signature requirements for some commercial addresses. However, in locations where UPS has a history of non-delivery claims they may not deliver without signature regardless of service level or address. Our experience also suggests drivers often ignore requests we write on packages such as specific placement or leave without signature.

Super Saver domestic shipping can use third-party "last-mile" contract carriers with a variety of different policies and so we are unable to predict if signature will be required until the carrier has been determined, but in most cases the answer is no.

International shipping almost always requires a signature, but packages might deliver without signature when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand.

Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Please visit our Delivery Problems page for additional details.

Dive Gear Express guarantees safe arrival of your order.

Yes, we are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, destination dive shop or hotel. For more information about the process to place an order to be delivered on a specified date to your hotel or address other than your own please read our Date Specific Shipping Instructions page.

Yes, we offer Super Saver (Continental US) and US Postal Service (USPS) Priority Mail shipping to APO/FPO and DPO addresses for most of our products, subject to some APO/FPO/DPO restrictions for specific addresses. Please see our Shipping to APO/FPO/DPO Addresses page for details.

Yes, you may place an order for in-store delivery up to a maximum of 30 days ahead of the requested pickup date. Use our shopping cart as normal to build your order. Please select "Secure Checkout" to begin checkout. During checkout choose "In Store Pickup" as the shipping option and pay close attention to the ship to address that appears.

Note that your order total will include the local 7% Sales Tax. (Using third-party payment systems such as PayPal or Amazon Pay can overwrite the shipping address of our store, causing calculation of the local sales tax to be incorrect and delaying your order.) We will charge your card immediately, pull and assemble your order as normal, then release the complete but unpackaged order to our customer service desk to await your arrival. To enable us to process your order prior to your arrival, please allow at least one hour (longer for DGX Custom items) before pick up. Visit our directions page for more information about our location.





     
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