Shipping FAQ

Shipping

FAQ ABOUT SHIPPING & DELIVERY OF YOUR ORDER

The answer ultimately depends on the carrier, service level and delivery address. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. All orders ship from Pompano Beach, Florida USA and we'll always e-mail a tracking number when the order has shipped.

Most domestic US packages shipped via US Postal Service Priority Mail will arrive in 3 business days or less to the 50 states, and a variable length of time to the U.S. Territories. UPS Ground delivery is typically 2 business days (Southeast US) to 5 business days (Northwest US) depending on the address . Expedited UPS 2nd Day Air and UPS Next Day Air receive priority order processing from Dive Gear Express and provide date-guaranteed delivery. The day of shipment does not count as a business day, and no weekend or holiday delivery.

Most international packages shipped via USPS Priority Mail International will arrive, regardless of the destination country, between one and two weeks time. Delays beyond two weeks are rare but can be longer for remote destinations. The usual reason for the late arrival of your package is a delay clearing your local customs inspection. Packages shipped via DHL Worldwide Express, which includes expedited customs clearance, typically take less than a week, often as little as two or three business days.

Most FREE Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered about 1 to 2 weeks after all of your items are available to ship. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

We ship from Pompano Beach, Florida 33073 USA to almost any address worldwide via your paid choice of U.S. Postal Service (USPS), United Parcel Service (UPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.) Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. We'll always e-mail a tracking number when the order has shipped.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost.

Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE. Please note, our shopping cart is sometimes not able to properly estimate shipping costs on multiple large heavy packages. If this occurs, we will notify you of any adjustments prior to confirming your order.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Orders with paid shipping receive first priority order processing from Dive Gear Express and provide options for rapid date-guaranteed delivery via brand name USPS, UPS, and DHL carriers. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time , usually ship the same day, weekends and holidays excepted. Using your tracking number you can manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

Most Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered about 1 to 2 weeks after all of your items are available to ship. Once your order is packed, the exact dimensions and weight of the sealed package are determined. The Super Saver option automatically tells our systems to use this information to shop and ship via lowest cost package delivery solution that may include 'last mile' contract carriers. In some cases, Super Saver tracking information may be limited to confirmation of pickup and delivery.

We are unable to accommodate requests for a specific carrier when selecting the free shipping option. We'll pay the charges for Super Saver shipping and your order will be delivered about 1 to 2 weeks after all of your items are available to ship. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

Unfortunately our shopping cart is unable to determine if your properly packaged order will fit in a USPS Priority Flat Rate Box. In most cases this question is posed because of a mistaken belief that an FRB will be more cost effective. However, the FRB does not represent a cost savings in postage, instead it is promoted by the Post Office as a convenient-to-use time saver for the shipper that incidentally reduces the cost of packaging materials.

Once the order sub-total qualifies for free shipping, the no-charge Super Saver shipping option will appear last in the list of paid shipping choices, so on some devices you may need to scroll to the bottom of the list to see Super Saver Shipping. The most common reason it does not appear is that the order sub-total displayed in your shopping cart (the value for merchandise only) has not reached the minimum value needed to qualify for free shipping: $49.00 to Continental 48 US, $199.00 to Non-Continental US, and $250.00 to International (outside US).

Although we can ship cylinders, rebreathers, absorbent, DPVs, and gas boosters most anywhere in the world, because of size and weight restrictions these items do not qualify for our free shipping promotion and must be ordered and shipped separately. If you place an order with a mixture of items that that do qualify for free shipping and any item that doesn't qualify for free shipping, then the entire order will not qualify for free shipping. Please note, our shopping cart is sometimes overestimates shipping costs on multiple large and/or heavy packages to the same address. If this occurs, we will notify you of any adjustments prior to confirming your order.

Depending on your method of payment and if you have not yet received notification that your order has shipped, we usually can succeed in changing the shipping address on your order before it leaves our warehouse. If you paid for your order using any method other than Amazon Pay or Paypal, you can just reply to the order confirmation e-mail you received with your request. If you prefer, send your request via our Contact Us page with enough information to identify your order.

If you paid for your order using Amazon Pay or PayPal, their rules protecting your account with them will not allow us to change the ship to address after payment is made using those systems. Unfortunately, that means you will need to cancel and reenter your order:

  1. Send us a cancellation request (please mention you intend to replace the order with a new shipping address)
  2. Wait for our acknowledgement the order was cancelled and refunded
  3. Add the new shipping address in your Amazon or PayPal account at their website
  4. Reenter your order at our website and select the alternate shipping address provided from Amazon or Paypal.

If your order has already shipped, using your tracking number you may be able to manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand website to request a redirect to a different address.

Yes, your order can be shipped to an address other than your billing address by selecting "Secure Checkout" as your method of payment. Checking out by entering your credit card information will provide you the opportunity to manually enter any alternative "Ship To" address during the checkout process. You can also checkout with PayPal or Amazon, but you must first provide an alternate "Ship To" address in your PayPal or Amazon account.

In most cases the answer is no for domestic residential addresses, but the answer ultimately depends on the carrier, service level and delivery address:

USPS Priority Mail domestic service does not require signature on delivery. You can manage delivery of your package via USPS Informed Delivery®.

UPS domestic services require signature on delivery unless they have your specific request via UPS My Choice® to release without signature. While UPS drivers on commercial routes seem to almost always get both a name and signature, drivers often do not get either at residential addresses for Ground service. However, in neighborhoods where UPS has a history of non-delivery claims they may not deliver without signature regardless of service level.

Super Saver domestic shipping can use third-party "last-mile" contract carriers with a variety of different policies and so we are unable to predict if signature will be required until the carrier has been determined, but in most cases the answer is no.

International shipping almost always requires a signature, but packages might deliver without signature when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand.

Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Please visit our Delivery Problems page for additional details.

Dive Gear Express guarantees safe arrival of your order.

Yes, we are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, destination dive shop or hotel. For more information about the process to place an order to be delivered on a specified date to your hotel or address other than your own please read our Date Specific Shipping Instructions page.

Yes, we offer Super Saver (Continental US) and US Postal Service (USPS) Priority Mail shipping to APO/FPO and DPO addresses for most of our products, subject to some APO/FPO/DPO restrictions for specific addresses. Please see our Shipping to APO/FPO/DPO Addresses page for details.

Yes, we offer Super Saver (Non-Continental US) and USPS Priority Mail shipping to all areas defined by the US postal service as a U.S. Territory or possession address with a Zip Code. Packages addressed to all territories and possessions except Puerto Rico and US Virgin Islands will include a U.S. International Customs Form with a contents and value declaration.

Yes, you may place an order for in-store delivery up to a maximum of 30 days ahead of the requested pickup date. Use our shopping cart as normal to build your order. Please select "Secure Checkout" to begin checkout. If you wish to pay via PayPal or AmazonPay we recommend first adding our store address to your PayPal or AmazonPay address list. If you are logged in to your Dive Gear Express account for checkout, we also recommend first adding our store address to your DGX address list. During checkout choose "In Store Pickup" as the shipping option and pay close attention to the ship to address that appears.

Dive Gear Express
4100 N Powerline STE E1
Pompano Beach, FL 33073

Note that your order total will include the local 6% State of Florida Sales Tax. We will charge your card immediately, pull and assemble your order as normal, then release the complete but unpackaged order to our customer service desk to await your arrival. To enable us to process your order prior to your arrival, please allow at least one hour (longer for DGX Custom items) before pick up. Visit our directions page for more information about our location.



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