Bargain Annex

The short answer is that many, but not all, of our generic and DGX Gears branded SCUBA products are imported from Asia, typically Taiwan or mainland China. Sources can change as we adjust our selection of vendors and their upstream suppliers.

For a specific product, open the More Information tab on its product page and look for Country of Manufacture. This is our best available origin information, based on supplier disclosures and our knowledge of the product's sourcing. Where clear manufacturing information is unavailable, we may use a reasonable sourcing inference. The entry does not mean every component was made in that country.

The longer answer is that most SCUBA products combine materials, components and labor from places around the world. Manufacturers and distributors are not always clear or candid about this information, and origin disclosures and marketing claims can be incomplete or misleading. A brand's home country, the location of final assembly and the origins of its components can all be different. For a retail merchant like Dive Gear Express, tracing that entire chain is often impractical. In a global economy, the answer to "Where was it made?" is frequently more complicated than a single country name.

Consider something as ordinary as a rubber regulator hose. The hose stock might be manufactured in the United States using imported materials, then shipped to Taiwan to be cut to length and fitted with Chinese-made fittings and O-rings. The finished hose might then be installed on a regulator assembled and tested in Italy using parts from several countries, before reaching us through a US distributor. A "Made in ..." marking on the hose would tell only part of the story of that regulator package.

Regardless, part of the Dive Gear Express mission is to provide premium quality scuba diving equipment with favorable prices, and we are constantly adjusting our global supply chain to deliver on that mission. These adjustments can take many months and in some cases even years to implement.

Chat or e-mail with us using the Messaging Icon that always floats in the lower right hand corner of our website. During business hours we reply to chats immediately and e-mails in a few minutes, otherwise we reply the next business day. Your inquiries will be handled by divers and diving instructors.

You may Contact Us via telephone and we are happy to answer your questions, however for any order related or customer service issues we ask you to send an email to provide us an authenticated audit trail in our management systems. For your security, our staff are also not allowed to take your payment information by telephone.

We do NOT recommend trying to communicate directly with us via social media messaging systems or community discussion boards for the purpose of customer service related questions. They are monitored by our marketing team with less frequency than our customer care team monitors our customer service contact points.

Unfortunately, unless we have explicitly listed an estimated date on the product description page, our best answer is "NOT SOON." If you are willing to postpone your purchase, then our product description page usually includes a link titled "Notify me when this product is in stock." located near the out-of-stock product name. You may click on the link and enter your email address to register to receive an automated email alert when the item becomes available to order for immediate shipment. Also add our divegearexpress.com domain name to your contacts whitelist so the email will not be sidelined as spam. If the product is high demand, once you receive the alert we recommend you act fast to place your order as the item may rapidly sell out.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the products and destination, most orders have a Super Saver FREE Shipping option.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the products and destination, most orders have a free shipping option.

For all the details visit our Super Saver FREE Shipping page.

A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: about a week for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.

However, due to congestion with package carriers, orders may experience Transit Delays (more info).

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, first responders, military personnel, and groups, our prices are already as low as possible.

You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.

Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. All rechargeable batteries, generic and unbranded products are guaranteed by Dive Gear Express for two years from date of purchase. All services by Dive Gear Express are guaranteed for a period of ninety days. All service kits and repair parts are sold with no guarantees.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use in recreational diving related applications by the original purchaser, and exclude all other uses as well as excluding normal wear, modifications and cosmetic defects. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, merchandise discount, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations for a diving related application, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 60 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after two months, the purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases.

For all the details and procedures, visit Return & Refund policy page.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However, from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.