TOP TEN MOST FREQUENTLY ANSWERED QUESTIONS

Top Ten

TOP TEN MOST FREQUENTLY ANSWERED QUESTIONS

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost.

Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE. Please note, our shopping cart is sometimes not able to properly estimate shipping costs on multiple large heavy packages. If this occurs, we will notify you of any adjustments prior to confirming your order.

For all the details visit our Shipping & Delivery page.

Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

The answer ultimately depends on the carrier, service level and delivery address. Orders with paid shipping and all Items marked In Stock, paid-in-full before 2:00 PM Eastern Time, usually ship the same day, weekends and holidays excepted. Most other orders ship within 1-2 business days. All orders ship from Pompano Beach, Florida USA and we'll always e-mail a tracking number when the order has shipped.

Most domestic US packages shipped via US Postal Service Priority Mail will arrive in 3 business days or less to the 50 states, and a variable length of time to the U.S. Territories. UPS Ground delivery is typically 2 business days (Southeast US) to 5 business days (Northwest US) depending on the address . Expedited UPS 2nd Day Air and UPS Next Day Air receive priority order processing from Dive Gear Express and provide date-guaranteed delivery. The day of shipment does not count as a business day, and no weekend or holiday delivery.

Most international packages shipped via USPS Priority Mail International will arrive, regardless of the destination country, between one and two weeks time. Delays beyond two weeks are rare but can be longer for remote destinations. The usual reason for the late arrival of your package is a delay clearing your local customs inspection. Packages shipped via DHL Worldwide Express, which includes expedited customs clearance, typically take less than a week, often as little as two or three business days.

Most FREE Super Saver orders ship within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for Standard and often within 3 business days to many locations for Expedited, after your order ships. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, military personnel, and groups, our prices are already as low as possible.

You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.

Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.

Yes, we ship from the US to almost any address worldwide, subject to some restrictions for a few specific countries, via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.)

Most international destination packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. The usual reason for late arrival of your package is a delay clearing your local customs inspection. Packages shipped via DHL expedited services typically take less than a week, often as little as two or three business days. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

International Notice: Orders shipped outside the US are subject to local import fees collected by the courier upon delivery. Please read our SCUBA Diving Equipment Import Duties and Taxes (VAT) page for detailed country by country guidelines to estimating duties and taxes.

We love our customers in Oz, and want you to know about some changes in Australian laws. The changes have eliminated the AUD $1000 de minimis tax exemption previously available to Australians shopping online with overseas merchants. For more information about how this impacts low value orders with Dive Gear Express shipped from the USA to Australia, please read Tax Changes in Australia.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit.

For all the details and procedures, visit Return & Refund policy page.

Just send it back to us; either our return shipping label or invoice is your return authorization. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return. If your DiveGearExpress.com order qualified for free shipping then your order may qualify for a free pre-paid return shipping label.

For details and procedures please read Returns & Refunds.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service.

The reason why we can't give you a simple unqualified "YES" is related to the associated risks when the circumstances of use are completely outside our control. To dive using oxygen requires you to make an informed decision to accept for yourself the risks of handing the oxygen. Our article About Oxygen Disclaimers will help you to form your own opinion about the answer.



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