TOP TEN MOST FREQUENTLY ANSWERED QUESTIONS
It depends on the carrier and circumstances, but the short answer is probably "be patient". With the global pandemic, we are seeing a significant increase of packages experiencing delays with some very inefficient routing. Domestic delays in some cases can be much as a week and international delays even longer (especially with USPS), which is why all the carriers have suspended their delivery guarantees.
When tracking indicates a package has delivered yet you have not seen it, your next step depends on the carrier. For USPS non-delivery, we recommend waiting a business day before taking action because we have observed a pattern of USPS packages delivering late but with misleading tracking indicating delivered. For UPS and DHL non-delivery, in most cases the package was collected by a family member or co-worker, left with a nearby third-party, or was deposited somewhere unforeseen. We ask you please search for a few minutes and if you don't find the package or a notice then please contact us.
Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Please visit our Delivery Problems page for additional details and advice.
Yes, it's In-Stock in our warehouse. We understand, it's frustrating to order something you need in a hurry only to learn later it's out-of-stock. We go to extremes to make sure our website product descriptions accurately indicate the stock status for each of our products and their status is updated daily. In rare circumstances our inventory count might be inaccurate, or we might receive multiple orders for the same item at roughly the same time when we have limited inventory. As a general rule, if the status is "In-Stock" on our website, then as far as the best information we have at the moment, the item really is in our warehouse.
The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the products and destination, most orders have a Super Saver FREE Shipping option.
For all the details visit our Shipping & Delivery page.
Yes, once you reach a minimum order value that depends on the products and destination, most orders have a free shipping option.
For all the details visit our Super Saver FREE Shipping page.
Yes, we ship from the US to almost any address worldwide, subject to some restrictions for a few specific countries, via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, UPS Worldwide Expedited, or the option of Super Saver (where we select the carriers and service levels.) If your country appears as a selection in the shipping estimator on our shopping cart page, then we ship to your address. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.
We ship most orders the same business day. A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: less than a week† for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.
However, reduced airline schedules has reduced air cargo capacity which in turn can cause unavoidable delays, especially in expedited and international deliveries, so the carriers have announced suspension of various service level guarantees.
† Super Saver service is typically 3 to 4 days for east coast US or 4 to 8 days for west coast US, but this is highly dependent on your address with major metropolitan areas receiving fastest service.
We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, first responders, military personnel, and groups, our prices are already as low as possible.
You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.
Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.
All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.
All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days. Repair parts are sold with no warranty.
In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.
Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.
Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.
The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit.
For all the details and procedures, visit Return & Refund policy page.
Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However, from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.