TOP TEN MOST FREQUENTLY ANSWERED QUESTIONS
Chat or e-mail with us using the Messaging Icon that always floats in the lower right hand corner of our website. During business hours we reply to chats immediately and e-mails in a few minutes, otherwise we reply the next business day. Your inquiries will always be handled by experienced divers and diving instructors.
You may Contact Us via telephone and we are happy to answer your questions, however for any order related or customer service issues we ask you to send an email to provide us an authenticated audit trail in our management systems. For your security, our staff are also not allowed to take your payment information by telephone.
We do NOT recommend trying to communicate directly with us via social media messaging systems or community discussion boards for the purpose of customer service related questions. They are monitored by our marketing team with less frequency than our customer care team monitors our customer service contact points.
Unfortunately, unless we have explicitly listed an estimated date on the product description page, our best answer is "NOT SOON." If you are willing to postpone your purchase, then our product description page usually includes a link titled "Notify me when this product is in stock." located near the out-of-stock product name. You may click on the link and enter your email address to register to receive an automated email alert when the item becomes available to order for immediate shipment. Also add our divegearexpress.com domain name to your contacts whitelist so the email will not be sidelined as spam. If the product is high demand, once you receive the alert we recommend you act fast to place your order as the item may rapidly sell out.
The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the products and destination, most orders have a Super Saver FREE Shipping option.
For all the details visit our Shipping & Delivery page.
Yes, once you reach a minimum order value that depends on the products and destination, most orders have a free shipping option.
For all the details visit our Super Saver FREE Shipping page.
The short answer is YES for most countries. If our checkout process provides carrier rate quote(s) for your country, then we are able to ship to your address and Dive Gear Express guarantees safe arrival of your order, for details see Shipping & Delivery. (However, we are unable to accept payment from or ship to entities with United States Treasury Financial Sanctions.)
Frequently requested countries for which we are unable to guarantee timely safe arrival include (but are not limited to): Argentina, Brazil, Chile (and some smaller Central and South American nations), India, and Mexico. For countries that we are unable to ship and guarantee safe arrival, we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.
Dive Gear Express IS able to ship directly to most countries for which we are unable to guarantee safe arrival, upon receipt of non-refundable order payment by international wire transfer. For further information see Non-guaranteed Shipping.
A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: about a week for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.
However, due to congestion with package carriers, orders may experience Transit Delays (more info).
We want all our products to be a great value so we present our lowest price everyday to everyone and we are proud of our five-star quality customer service. As much as we would like to have additional discounts for divemasters, instructors, first responders, military personnel, and groups, our prices are already as low as possible.
You also never have to "call for best price." In a few cases, where dive equipment manufacturers prevent us from showing you our price in the U.S. below their specified fixed minimum amount (known as a Minimum Advertised Price or MAP), you may see a lower "in-store" price in our shopping cart if you first Register and/or Sign In to your DGX customer account on our website.
Once you Sign In to your free DGX customer account, our prices are the same good value whether you shop online, our physical location, or call us. You may order with confidence that you haven't missed any discounts, coupons or promo codes.
All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.
All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. All rechargeable batteries, generic and unbranded products are guaranteed by Dive Gear Express for two years from date of purchase. All services by Dive Gear Express are guaranteed for a period of ninety days. All service kits and repair parts are sold with no guarantees.
In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use in recreational diving related applications by the original purchaser, and exclude all other uses as well as excluding normal wear, modifications and cosmetic defects. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.
Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.
Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations for a diving related application, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.
The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be given a store merchandise discount amount valid up to two years for use on future purchases.
For all the details and procedures, visit Return & Refund policy page.
Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However, from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.