Return and Refund
We have an easy return policy.
About Our Merchandise Return & Refund Policy -- If any item ordered from the DiveGearExpress.com website does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable. The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return. To return something you just send it back to us; either our return shipping label or invoice is your return authorization.
FREE Pre-Paid Return Shipping Label -- If your order from the DiveGearExpress.com website qualified for free shipping then your order may qualify for a free pre-paid return shipping label on merchandise returned in unused condition within 30 days of the date of delivery, with the exception of a very few items clearly identified in our product description details as not qualifying for free returns. Please send us an e-mail and provide us with your order number along with what item(s) you wish to return, reason for return and request a pre-paid return shipping label. We will issue an electronic pre-paid return label with instructions which is appropriate for the country where we originally shipped the order. If you are unable to use a pre-paid return label then you will be responsible for return shipping costs.
Refunds -- The purchase price of merchandise ordered from the DiveGearExpress.com website and returned in unused condition within 30 days of the date of delivery, will be refunded to the original purchaser in the same form as the method of order payment, or store merchandise credit if preferred.
Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise shipping costs are not refunded. If the order is returned by the carrier as undeliverable or refused, the refund amount will be reduced by both the outbound and inbound actual shipping costs from the order.
If we collected sales tax at the time of the purchase, we will refund the tax as appropriate. However, if taxes and duties were paid to a third party such as a local government, re-delivery service, courier service, postal service, or customs house you must contact whomever you paid to request any potential refund of taxes and duties. We are not responsible for refunding any monies paid that we did not ourselves collect at time of purchase.
We will issue a refund as soon as we receive your return. Please note that packages returned as undeliverable or refused are typically handled by the carrier at a very low shipping priority, especially internationally, and our receipt of the package and thus your refund can be significantly delayed. When we are unable to retrieve the package, or the return shipping costs exceed the value of the contents, there is no refund.
Store Merchandise Credit -- For merchandise returned in any condition other than unused or after one month, the original purchaser will be issued store merchandise credit. Merchandise credit may only be redeemed for store merchandise and can not be used to pay for sales taxes or shipping charges. Merchandise credit is not transferable and expires two years after date of issue. Merchandise credit has no cash value and cannot be redeemed for cash.
Return Shipping -- Carefully pack your return for shipment back to us and include a copy of your invoice if you do not use our return shipping label. Please help us by making a brief note of the reason for your return on the invoice. If you do not use our pre-paid return label, please don't forget you will be responsible for any loss or damage to the product during return shipping. For high value returns we recommend that you select a carrier that offers package tracking, insure your package for safe return, and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit.
DIVE GEAR EXPRESS, LLC
4100 N POWERLINE RD STE E1
POMPANO BEACH, FL 33073
Return In-Store -- If you prefer, you may return any merchandise directly to the customer service desk at our retail store location. Directions to Dive Gear Express
Returns & Refunds Disclaimer - We believe that repeated or excessive returns by a specific customer indicates, for whatever reason, we are unable to meet the ongoing expectations of that customer. In such circumstances we may reject future orders by that customer or only accept specific orders by that customer on the condition of no returns or no free returns. In some circumstances of non-delivery claims, we may reject future orders for that customer or ship-to address.