Return and Refund
Returns, refunds, and eligibility
We aim to keep this process clear and predictable so you know what to expect.
Return Summary -- Most items may be returned if they do not meet your expectations for a diving-related application. Returns made within 60 days, in unused condition, are eligible for a refund. Returns outside these conditions may receive a store merchandise discount. Some items are non-returnable as identified in product descriptions.
Return Eligibility -- The purchase price of merchandise returned in unused condition within 60 days of delivery is refunded to the original purchaser using the original form of payment. Items returned in any other condition or after 60 days are not eligible for a refund and may receive a store merchandise discount.
Return Process -- To return an item, send it back to us with your order number, which serves as your return authorization. Include a copy of your order or invoice and a brief note describing the reason for the return.
Although not required, you may Contact Us before making a return because in some cases we may be able to resolve your concern without a return.
Return Shipping -- Carefully pack your return shipment. For high-value returns, use a carrier with tracking, insure the package, and declare its full value to protect against loss or damage.
DIVE GEAR EXPRESS, LLC
ATTN: RETURNS
4100 N POWERLINE RD STE E1
POMPANO BEACH, FL 33073
USA
Refunds -- Refunds are issued after receipt of returned merchandise and are made to the original payment method when eligible. Refund eligibility does not by itself make outbound shipping charges refundable.
Shipping Costs -- For defective items or incorrect shipments, replacement shipping is at no cost to you. Otherwise, our actual outbound shipping costs are not refunded. If an order originally qualified for free shipping and a return reduces the order value below that threshold, the refund will be reduced by our shipping cost. If a shipment is refused or returned as undeliverable, both outbound and return shipping costs are deducted.
Taxes and Duties -- We refund only taxes collected by us. Any taxes or duties paid to third parties must be recovered directly from those parties.
Processing Time -- Refunds are issued after receipt of returned goods. Carrier delays may affect timing. If a return cannot be retrieved or costs exceed value, no refund is issued.
Store Merchandise Discount -- Items returned outside eligibility conditions may receive a store merchandise discount valid for two years. This discount is not transferable, has no cash value, and cannot be used for shipping or taxes.
Returns & Refunds Disclaimer -- Purchases for non-diving applications are not eligible for return or refund. Repeated or excessive returns may result in refusal of future orders or acceptance only under no-return conditions. Certain non-delivery claims may also result in order restrictions.
About e-Commerce and Your Rights
In consideration for receipt of full payment, the offer of your order is accepted by Dive Gear Express upon our delivery of the ordered products.
Ordinary retail commerce in the US is regulated on the basis of that legal precedent, although electronic commerce is setting some new precedent. In e-commerce some of this may be relatively unfamiliar, especially with consumers new to buying online, so we can recommend reading "How e‑Commerce Works in the US".
