Returns & Refunds FAQ

Returns & Refunds


Yes, once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label. The only exceptions are a very few items clearly identified in our product description details as not qualifying for free shipping or pre-paid return shipping.

For all the details visit our Shipping & Delivery page and our Return & Refund policy page.

Your complete satisfaction is our goal and we have an easy return policy. If any item you purchase from us does not meet your expectations, you may return it; with the exception of a very few items clearly identified in our product description details as non-returnable.

The purchase price of merchandise returned in unused condition within 30 days of the date of delivery will be refunded to the original purchaser in the same form as the method of order payment. For merchandise returned in any other condition or after one month, the purchaser will be issued store merchandise credit.

For all the details and procedures, visit Return & Refund policy page.

Just send it back to us; either our return shipping label or invoice is your return authorization. Although not required, we suggest you contact us before making a return because in many cases we can resolve your concerns without creating a return. If your order qualified for free shipping then your order may qualify for a free pre-paid return shipping label.

For details and procedures please read Returns & Refunds.

It's fast and easy to perform an exchange at Dive Gear Express. Simply return the items you don't want following our return instructions. Then order the new items you want from the website. This order will get started on the way to you immediately. Once your return has been received, it will be processed according to our Return policy.

If you prefer, you may return any merchandise directly to the customer service desk of our retail store at the same address above.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Although we issue refunds immediately, card refund transactions are normally much slower to appear on bank card activity summaries than charge transactions. After we issue the refund to your bank card from our end, there can be a delay of several business days for a refund transaction to appear on the activity summary of your bank card. This is completely outside our control, the length of the delay is a function of how often the particular bank that issued your card processes their refund transactions. Longer delays are much more common with cross-border refunds to bank cards issued outside the US.

To investigate, first contact your bank at the phone number on the back of your card. Their customer service will be able to see the pending refund transaction and amount in their logs and can tell you when the refund will post to your account. If your bank does not have a pending refund transaction after you receive notification from us of the refund, please contact us and we will investigate from our end.

Conditions of Use    Privacy Notice   

© Copyright 2009 to 2018 Dive Gear Express®