Shipping to APO, FPO and DPO Addresses
Dive Gear Express offers Super Saver (Continental US) and US Postal Service (USPS) Priority Mail shipping to APO/FPO and DPO addresses for most of our products, subject to some APO/FPO/DPO restrictions for specific addresses. Our experience suggests most packages deliver in three weeks or less, but our long time repeat customers tell us delivery times are inconsistent and that orders with multiple packages shipped all at the same time may not arrive all at the same time. Our understanding is that for security reasons, most packages are NOT trackable or have LIMITED tracking once they reach the MPSA system.
APO/FPO/DPO addresses are always domestic US addresses. This means that if your ultimate destination for your APO/FPO/DPO address is actually outside the US, then should you need to make a return you will not be able to use our pre-paid domestic return labels. If you are unable to use our pre-paid return label, or your return does not qualify for a pre-paid return label, you will be responsible for return shipping costs. Return shipping costs to the US from an international destination can be relatively expensive. Your complete satisfaction is our goal, so please consider carefully before purchase.
There are strict formatting requirements on most APO, FPO and DPO addresses. When entering an order for shipment to an APO/FPO/DPO address, always choose the ship to country as United States regardless of the ultimate destination country. To prevent mail from entering foreign mail networks, do not include city or country names in shipping addresses. The address must include the recipient's full name and rank, their unit, and 9-digit ZIP Code. When entering an APO/FPO/DPO zip code you will notice that UPS and DHL shipping is not available. However, USPS (US Postal Service) and Super Saver options will be correctly listed as available shipping options.
The standard USPS Priority Mail restrictions are weight, not exceeding 70 lbs, and dimensions, not exceeding 108 inches total length plus girth. Many APO, FPO and DPO addresses can have zip code specific restrictions that supersede the standard USPS Priority Mail restrictions. Packages to many APO/FPO/DPO zip codes that exceed 35 pounds or 35 X 17 X 17 inches have very expensive surcharges imposed, experience transit delays, or particularly for DPO addresses may be rejected entirely. As a result, we do not offer free shipping on cylinders, rebreathers, absorbent, DPVs, or gas boosters to APO/FPO/DPO addresses and you must be willing to accept responsibility for delay or non-delivery on these items.
A few APO/FPO/DPO zip codes have heightened security restrictions. Our understanding is those specific zip codes require the package to be presented at the counter of a US Post Office where the individual who is mailing the package will be recorded, and the package itself can be inspected as part of the acceptance process. We are unable to ship your order to those zip codes with such security restrictions. In these circumstances we suggest you take advantage of our Super Saver option to ship your package to a stateside friend or relative who can then personally mail the package on to these restricted APO/FPO/DPO addresses.
In order to have our MPSA packages accepted by the US Postal Service, we use their electronic addressing database. As part of the process of printing a combined address and postage label, the USPS database will validate the Ship To address you entered during payment checkout for your order. Failed validation is common for non-governmental addressees, such as commissaries and contractors. If the USPS database fails to validate your address, we can force our system to ship to your address if you confirm the address you provided is correct and are willing to accept responsibility for delay or non-delivery. We appreciate the job you are doing for your country and we really want to ship your order. Please help us by taking the time to provide us with a current and correct format for your APO, FPO or DPO address.