Shipping to APO/FPO/MPO and DPO Addresses
Dive Gear Express offers Super Saver (Continental US) and US Postal Service (USPS) shipping to APO/FPO/MPO and DPO addresses for most of our products, subject to some APO/FPO/MPO and DPO restrictions for specific addresses. Our experience suggests most packages deliver in three weeks or less, but our long time repeat customers tell us delivery times are inconsistent and that orders with multiple packages shipped all at the same time may not arrive all at the same time. Our understanding is that for security reasons, most packages are NOT trackable or have LIMITED tracking once they reach the MPSA system.
COVID-19 Update: We are noticing very long delays (of as much as 6 to 8 weeks, possibly longer) for APO/FPO/MPO packages whose ultimate destination our customers tell us is either the Pacific or European regions. We have learned that due to limited availability of aircraft cargo space as a result of reduced air traffic in general, mail delivery in the MPSA system is being prioritized based on internal policies and some packages are either being held in the US or being transported via container ship. Our guaranteed safe arrival policy for the handling of these very long delays on packages shipped to APO/FPO/MPO addresses is that we will open a inquiry with USPS after 60 days and will reship or refund the order 90 days after original shipping date. In those cases, if the redundant or unpaid order eventually shows up then you are responsible for returning the package at your expense. Our suggestion is if the package is destined for Pacific or European international regions and is at all time sensitive, if possible select paid DHL shipping with "hold for pickup" at the DHL office nearest your destination. Contact Us for further information and advice.
From our end, the APO/FPO/MPO and DPO zip codes are always considered domestic US addresses when entering the USPS system. This means if the ultimate destination for your APO/FPO/DPO address is actually outside the US, you will be responsible for return shipping costs should a return be necessary. Return shipping costs to the US from an international destination can be relatively expensive. Your complete satisfaction is our goal, so please consider carefully before purchase.
There are strict formatting requirements on most addresses. When entering an order for shipment to an APO/FPO/DPO address, always choose the ship to country as United States regardless of the ultimate destination country. To prevent mail from entering foreign mail networks, do not include city or country names in shipping addresses. The address must include the recipient's full name and rank, unit, and 9-digit ZIP Code. When entering the zip code you will notice that UPS and DHL shipping is not available. However, USPS (US Postal Service) and Super Saver options will be correctly listed as available shipping options.
The standard USPS restrictions are weight, not exceeding 70 lbs, and dimensions, not exceeding 108 inches total length plus girth. Many addresses can have zip code specific restrictions that supersede the standard USPS restrictions. Packages to many APO/FPO/MPO zip codes that exceed 35 pounds or 35 X 17 X 17 inches have very expensive surcharges imposed, experience transit delays, or particularly for DPO addresses may be rejected entirely. As a result, we do not offer free shipping on cylinders, rebreathers, absorbent, DPVs, or gas boosters to APO/FPO/MPO addresses and you must be willing to accept responsibility for delay or non-delivery on these items.
A few zip codes have heightened security restrictions. Our understanding is those specific zip codes require the package to be presented at the counter of a US Post Office where the individual who is mailing the package will be recorded, and the package itself can be inspected as part of the acceptance process. We are unable to ship your order to those zip codes with such security restrictions. In these circumstances we suggest you take advantage of our Super Saver option to ship your package to a stateside friend or relative who can then personally mail the package on to these restricted addresses.
In order to have our MPSA packages accepted by the US Postal Service, we use their electronic addressing database. As part of the process of printing a combined address and postage label, the USPS database will validate the Ship To address you entered during payment checkout for your order. Failed validation is common for non-governmental addressees, such as commissaries and contractors. If the USPS database fails to validate your address, we can force our system to ship to your address if you confirm the address you provided is correct and are willing to accept responsibility for delay or non-delivery. We appreciate the job you are doing for your country and we really want to ship your order. Please help us by taking the time to provide us with a current and correct format for your address.