International Shipping FAQ

Shipping - International

FAQ ABOUT SHIPPING TO OTHER COUNTRIES

Yes, we ship from the US to almost any address worldwide via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.)

Most international destination packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. The usual reason for late arrival of your package is a delay clearing your local customs inspection. Packages shipped via DHL expedited services typically take less than a week, often as little as two or three business days.

International package recipients should be prepared to pay local duties and/or taxes upon delivery. For more information about the import duties and taxes, please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

As of 2018, our recent experience has been the local office or delivery person of third-party parcel couriers in those four specific countries, in addition to normal import duty and/or tax, might assess unpredictable "fees" or other requirements on the part of the recipient, especially for larger packages. While we offer guaranteed safe arrival shipping via international mail carrier, expedited shipping to Canada, mainland China, Mexico and Russia with guaranteed safe arrival is only available if you are willing to accept the risk that you may be required to pay local additional costs to receive your package. Contact us for further information.

Most international destination packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. The usual reason for late arrival of your package is a delay clearing your local customs inspection. Packages shipped via UPS and DHL expedited services typically take less than a week, often as little as two or three business days. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.
Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

While we understand the reasons for your request, we are unable to falsify documentation. In order to be properly insured for full value, and as required by U.S. law, your order must ship with a certified true and correct itemized invoice along with a value declaration as Merchandise for the invoice amount (shipping costs are designated as such) described as "Water-sport Equipment". For more information about the import duties and taxes, please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

Signature is almost always required for international shipping, but packages might deliver without signature required when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand.

A low weight order may be affected by what is known as the first pound, last mile distribution logistics of parcel carriers like USPS, UPS, FedEx and DHL. Due to the industry switch to dimensional weight pricing, the minimum price to ship an empty box or one that weighs a few pounds can be surprisingly similar and even more so for international packages.

When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

Origin documentation requirements are fulfilled with a U.S. International Customs Form together with our retail invoice. Both are included with every international shipment from Dive Gear Express and both clearly document "Country of Origin: USA".

On very rare occasions, some local officials (notably in South Korea and some Middle Eastern countries) may still request a signed Certificate of Origin. A CoO is associated with wholesale export of containerized bulk goods, not small retail parcels. We are not authorized to issue a formal CoO, but upon request we can e-mail a signed copy of our invoice for your shipment with a bold red stamp "Country of Origin: USA". In our experience the stamped and signed invoice copy has always been accepted as a substitute for a formal Certificate of Origin.

Our company Data Universal Numbering System (D-U-N-S) number is 054387391 assigned to Dive Gear Express LLC. The D&B D-U-N-S number is the most commonly used number in international commerce, but we have a lot of other different numbers issued by various regulatory agencies. Other numbers and additional information may be found in our company Impressum.


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