International Shipping FAQ
We love our customers in Oz, and want you to know about some changes in Australian laws. The changes have eliminated the AUD $1000 de minimis tax exemption previously available to Australians shopping online with overseas merchants. For more information about how this impacts low value orders with Dive Gear Express shipped from the USA to Australia, please read Tax Changes in Australia.
Yes, we ship from the US to almost any address worldwide, subject to some restrictions for a few specific countries, via your paid choice of U.S. Postal Service (USPS), DHL Worldwide Express, or the option of Super Saver (where we select the carriers and service levels.)
Most international destination packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be longer for remote destinations. The usual reason for late arrival of your package is a delay clearing your local customs inspection. Packages shipped via DHL expedited services typically take less than a week, often as little as two or three business days. International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.
Orders shipped outside the US are subject to local import fees that will be collected by the courier upon delivery. Please read our article titled Customs Clearance for Small Parcels for a detailed explanation of import duty and tax. Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.
When preparing the documentation required for Customs clearance we are careful to accurately describe the nature, value, and contents of the shipment. Our long experience is that Customs agents are thorough when inspecting our shipments and providing anything other than an accurate description would likely result in a substantial delay and penalty. Keep in mind that Dive Gear Express guarantees safe arrival for all our packages and we would not want to do anything to put that guarantee at risk.
If you see DHL as an option for your country in our shopping cart shipping estimator, but you do not see DHL expedited shipping as an option during checkout once you enter your actual ship to address, the issue is likely the precise format of your international address. The DHL online calculator used to determine exact DHL shipping prices is somewhat restrictive about allowing local variations, omissions or abbreviations in the ship to address. This is particularly troublesome with Australia, where DHL requires addresses include the spelled out state or territory. You can Contact Us, mention the full address you wish to use and we will communicate with DHL to determine exactly how they want your address formatted.
As of 2018, our recent experience has been the local office or delivery person of third-party parcel couriers in those four specific countries, in addition to normal import duty and/or tax, might assess unpredictable "fees" or other requirements on the part of the recipient, especially for larger packages. While we offer guaranteed safe arrival shipping via international mail carrier, expedited shipping to Canada, mainland China, Mexico and Russia with guaranteed safe arrival is only available if you are willing to accept the risk that you may be required to pay local additional costs to receive your package. Contact us for further information.
Signature is almost always required for international shipping, but packages might deliver without signature required when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand™.
A low weight order may be affected by what is known as the first pound, last mile distribution logistics of parcel carriers like USPS, UPS, FedEx and DHL. Due to the industry switch to dimensional weight pricing, the minimum price to ship an empty box or one that weighs a few pounds can be surprisingly similar and even more so for international packages.
When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.
Origin documentation requirements are fulfilled with a U.S. International Customs Form together with our retail invoice. Both are included with every international shipment from Dive Gear Express and both clearly document "Country of Origin: USA".
On very rare occasions, some local officials (notably in South Korea and some Middle Eastern countries) may still request a signed Certificate of Origin. A CoO is associated with wholesale export of containerized bulk goods, not small retail parcels. We are not authorized to issue a formal CoO, but upon request we can e-mail a signed copy of our invoice for your shipment with a bold red stamp "Country of Origin: USA". In our experience the stamped and signed invoice copy has always been accepted as a substitute for a formal Certificate of Origin.