Why was my payment not accepted?

We accept payment with ACH via Zelle, wire transfer, bank check or money order (on orders over $100), and cash (in-store pickup only); all of which do not incur a payment processing surcharge.

Most US banks now allow their personal account holders to send money via ACH using Zelle. Some banks have an default transaction limit that can be small, if your purchase is larger then simply call your bank and request they raise your transaction limit.

1. Please first Create an Account or Sign In to our website; then shop as usual.
2. Select "Proceed to Checkout" to begin Checkout process.
3. Choose Zelle payment method, then Place Order as normal.
4. Wait until you receive the order confirmation email before making payment.
5. Using Zelle, pay the exact amount of Grand Total $ in your order confirmation email. In the memo field please write your Order Number.
6. Make payment to:
   zellepay@divegearexpress.com
   DiveGearExpress
   

Once our bank confirms receipt of funds (typically real-time within minutes of your payment), your order will be released.

1. Please first Create an Account or Sign In to our website; then shop as usual.
2. Select "Proceed to Checkout" to begin Checkout process.
3. Choose Wire Transfer payment method.
4. Place Order as normal.

When we begin processing your order, we will send you an email with our banking information you will need to arrange an electronic payment from your bank to ours. Once our bank confirms receipt of funds, your order will be released.

When placing a new order, our fulfillment staff is not automatically alerted to the availability of merchandise discount. To apply your store merchandise discount please follow these instructions:

1. Checkout with a debit or credit card as the payment method. DO NOT select any other method because they might charge your account in full before we have an opportunity to apply the merchandise discount amount.
2. Use the same e-mail address as the one that was previously given a merchandise discount amount.
3. IMPORTANT: Use the Order Comments dialog box during checkout to write a request we apply your store merchandise discount amount to this order and include the words "Store Credit" or "Store Discount" in your message.
4. Complete the new order as normal. Your merchandise discount amount will be applied to the merchandise on your order. Your card will be used to collect the remaining balance along with sales tax and shipping charge, if any of those are applicable.

Merchandise discount amounts may only be applied to store merchandise and can not be used to pay for sales taxes or shipping charges. Merchandise discount is not a gift certificate, stored value card, or similar instrument. Merchandise discount amount is not transferable, has no value and cannot be redeemed for cash.

Yes, we do accept corporate and government p-cards from all major card issuers including American Express, MasterCard and Visa. In the rare case your card is declined, your company may have placed restrictions on the categories of businesses where the card may be accepted for payment. Contact your purchase card administrator to enable your card for use with our merchant category code (MCC) 5941 Sporting Goods/Clubs/Teams.

Yes. We offer PayPal's Buy-Now-Pay-Later plans to most US residents. During checkout select PayPal as your payment method, then Pay Later to choose the plan that best suits your needs.

A decline is usually from your bank or card issuer for security or funding reasons. You will need to call your bank or card issuer (their phone number is on the back of your card) to inquire further. If you have more than one card, trying with a different card will often work around the problem. If your card is still being rejected, for further advice see Causes of Card Declines.

Entering a card to pay directly through our secure checkout is probably the easiest way to enter a shipping address different than a billing address. To start just click on "Checkout" in the shopping cart. Complete the shipping information page and click Next, then on the payment page select a payment method, uncheck "My billing and shipping address are the same" box, enter the billing address, and click the adjacent UPDATE button. Complete the payment information and click the "Place Order" button. If the order was accepted an order confirmation page with the order number will immediately appear.

If the payment was declined, an error message along with the reason will appear in a pink box at the top of the page. If the "Place Order" button is not active, verify that you clicked on the update billing address button and checked the box to agree to our Terms and Conditions.

• Reasons for card declines
• APO, FPO, DPO shipping addresses
• Date specific delivery to a shipping address

We do NOT collect domestic sales tax on orders we ship via licensed common carrier (USPS or UPS) to any address outside the State of Florida, USA. Otherwise, we must collect the sales tax appropriate for delivery to a Florida address.

If you wish to place an order to be delivered inside Florida for resale or use by a tax-exempt organization, please see our Florida Sales Tax Exemption instructions page.

Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

All Dive Gear Express prices and financial transactions are in United States Dollars (USD or US $). The financial institution associated with the method you used to fund payment will perform any required currency exchange at the rate they choose to establish.

Although we issue refunds promptly, refund transactions are normally much slower to appear on activity summaries than charge transactions. Refunds typically post to your account within 3-5 business days, but in some circumstances can take up to 10 business days to reflect on the account balance. These refund time frames vary slightly from one financial institution to another, but can be as long as 30 days for cross border transactions involving currency exchanges. The refund time frame can also be a little longer when a payment gateway such as PayPal, Apple Pay or Google Pay was used to fund the original transaction.

Your payment details are never actually recorded at anytime by our website. When entering your information, only a special token is recorded by our payment gateway. However, the token itself never contains your payment method details. When you also ask our website to "save" your payment information, all that is being stored is the token, which can only be used for purchases at Dive Gear Express.

Of course, even though your Dive Gear Express account and saved payment method can only be used to purchase from us, you still must take precautions to protect the password for your Dive Gear Express account. Please choose a strong password that you use exclusively for our website and no other.