Shipping and Delivery

Yes, you may visit to shop in-store at our location in Florida, USA. See our Directions page for details about visiting our Pompano Beach store. In addition to in-store purchase or pickup, we also offer contact-less curbside delivery of pre-paid on-line orders to your car, see Curbside Pickup page for details.

The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart, select a checkout option, and then enter the ship to address to see all the shipping options available and their exact cost. Once you reach a minimum order value that depends on the products and destination, most orders have a Super Saver FREE Shipping option.

For all the details visit our Shipping & Delivery page.

Carrier money-back delivery date guarantees are available for US Postal Service - USPS Priority Mail Express^® and United Parcel Service - UPS Next Day Air^® domestic US services. Regardless, estimated delivery dates are based on "best effort" services by the carriers and there is never certainty they will be able to deliver by their estimated date, even for these two expedited services.

Keep in mind the carriers are not promising to deliver on-time, they only offer a refund of monies paid for shipping if their guaranteed service does not deliver on-time due to circumstances within their control. If carrier tracking indicates the first attempt to deliver your package was later than the delivery estimate for these two services only, contact Dive Gear Express within one week of delivery to claim a refund of your paid shipping fee.

The carrier money-back guarantee of on-time delivery does not apply when the delay is due to circumstances beyond their control as determined solely by the carrier, including (but not limited to) the following:

• Disruptions in the air or ground transportation networks, such as weather phenomena and natural disasters
• Emergency situations, such as transportation accidents
• Public authority exercising statutory powers, such as police or fire department
• Riots or civil commotion, strikes or other labor disputes
• Force majeure or acts of God

Yes, we offer Super Saver (Continental US) and US Postal Service (USPS) Priority Mail shipping to APO/FPO and DPO addresses via the MPSA for most of our products, subject to some APO/FPO/DPO restrictions for specific addresses. Please see our Shipping to APO/FPO/DPO Addresses page for details.

Yes, we are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, destination dive shop or hotel. For more information about the process to place an order to be delivered on a specified date to your hotel or address other than your own please read our Date Specific Shipping Instructions page.

Although we do not guarantee same day dispatch, most orders with paid shipping and all Items marked In Stock, paid-in-full usually dispatch the same day, weekends and holidays excepted. Most other orders dispatch within 1-2 business days. We'll always e-mail a tracking number when the order has shipped.

There is no weekend or holiday pickup carrier service for any of our expedited shipping options. Therefore, an expedited order that was fulfilled on a Friday evening, Saturday, Sunday or holiday does not actually reach the carrier systems and begin transit until the next business day.

Yes, we are offer contact-less curbside delivery of pre-paid on-line orders to your car at our Pompano Beach store. See Curbside Pickup for details. If you prefer, we also ship same-day which is typically only one day transit time inside Southeast Florida.

A precise answer for delivery time ultimately depends on the carrier, service level and delivery address as well as exactly what and when you order. The short answer for most orders: about a week for US addresses and about two weeks for international addresses, with expedited service options available for delivery in one to three days. Once your order ships, you will always receive a tracking number. All the details are available on our Shipping & Delivery page.

However, due to congestion with package carriers, orders may experience Transit Delays (more info).

In most cases the answer is NO for domestic residential addresses. However, the answer ultimately depends on the carrier, service level and delivery address.

ADVISORY: Dive electronics are always shipped as "Signature Required", but you may use the appropriate USPS, UPS or DHL website to authorize delivery without signature. However, by doing so you are accepting liability for the risk of loss or theft.

International shipping almost always requires a signature, but packages might deliver without signature when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand^™.

USPS Priority Mail domestic service does not require signature on delivery for most orders. You can manage delivery of your package via USPS Informed Delivery^®.

UPS domestic services theoretically all require signature on delivery unless they have your specific request via UPS My Choice^® to release without signature. While UPS drivers on commercial routes seem to almost always get both a name and signature, drivers often do not get either at residential addresses. Recently, UPS has begun waiving signature requirements for some commercial addresses. However, in locations where UPS has a history of non-delivery claims they may not deliver without signature regardless of service level or address. Our experience also suggests drivers usually ignore requests we write on packages such as specific placement or leave without signature.

Super Saver domestic shipping can use carriers with a variety of different policies and so we are unable to predict if signature will be required until the carrier has been determined, but in most cases the answer is no.

Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Please visit our Shipping Exceptions and Problems page for additional details.

Dive Gear Express guarantees safe arrival of your order.

The rates are based on our estimated weight and dimensions of the package. We send those estimates for your shopping cart contents to the real-time online rate calculators from the USPS, UPS and DHL website application program interfaces. The online rates quoted to us by the carrier are the exact same rates we show you during checkout, including our negotiated rate discounts from UPS and DHL. Then you are in control to choose between the carriers, service levels and prices that best meet your needs for that specific order.

The carriers determine their shipping rate to a specific destination using dimensional weight based on price per pound or fraction thereof (i.e. any fraction is rounded up to the next whole number), which sometimes means seemingly small changes in the shopping cart contents can have a significant effect on the shipping rate. The minimum rate is based on a package weight of one pound, which can make charges for an extremely small order of a low weight inexpensive item seem excessive. In a very few cases, the rates might be wrong for extremely heavy orders (example: large quantity of tanks or rebreather absorbent) or orders that contain large quantities of very low weight items (example: small hardware items like D-rings.) Occasionally, there is an error in our database for the weight of a specific product. If you think the shipping price quoted is incorrect, contact us and we'll immediately investigate further.

Please keep in mind that for a low value order the minimum shipping fees can be disproportionate to the value of the order, so consider carefully before ordering low value goods with expedited shipping. This is especially true for international shipping with expedited customs clearance fees or remote destination surcharges. Once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

We understand the shipping price can be most painful when greater than the price of the item being shipped! When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

No, our carrier accounts are blocked from shipping with payment other than on our account number. For logistics and security reasons we are unable to ship with customer supplied pre-paid labels, carrier pickup call tags, or any other shipping service arranged by the buyer.

For those few countries that we are unable to ship and guarantee safe arrival, we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.

Dive Gear Express is willing to ship directly to some countries for which we are unable to guarantee safe arrival, upon receipt of non-refundable order payment by international wire transfer. For further information see Non-guaranteed Shipping.

The difference is the estimated time of day the carrier will deliver the package. Ground packages are delivered anytime between the hours of 9:00 a.m. and 6:00 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours. Expedited shipments have best effort early delivery times-of-day that vary by service level. Money-back delivery date guarantees are also included for US Postal Service - USPS Priority Mail Express® and United Parcel Service - UPS Next Day Air® domestic US services.

The short answer is YES for most countries. If our checkout process provides carrier rate quote(s) for your country, then we are able to ship to your address and Dive Gear Express guarantees safe arrival of your order, for details see Shipping & Delivery. (However, we are unable to accept payment from or ship to entities with United States Treasury Financial Sanctions.)

For countries that we are unable to ship and guarantee safe arrival, we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.

Dive Gear Express IS able to ship directly to most countries for which we are unable to guarantee safe arrival, upon receipt of non-refundable order payment by international wire transfer. For further information see Non-guaranteed Shipping.

Our free shipping offer is not available in a few countries where there is no low cost reliable postal service carrier available, but that we do continue to offer a paid shipping option via a private carrier such as UPS and/or DHL. Frequently requested countries for which we are currently unable to guarantee timely safe arrival via other than paid carriers include (but are not limited to): Brazil, Chile, Indonesia, Israel, Mexico, and Thailand. For countries that we are unable to ship and guarantee safe arrival via postal service, it may be faster and cheaper to hire a third party package forwarding service. For more information see Forwarding Services for International Customers.

Packages shipped via UPS and DHL expedited services typically take about a week, occasionally less. Delivery via USPS to any address outside the US is historically about two to four weeks, not counting any time required to clear local Customs.

However, reduced airline schedules has reduced air cargo capacity which in turn can cause unavoidable transit delays, especially in expedited and international deliveries, so the carriers have announced suspension of various service level guarantees.

International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order.

Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

Orders shipped outside the US are subject to local import fees that will be collected by the courier upon delivery. Please read our article titled Customs Clearance for Small Parcels for a detailed explanation of import duty and tax. Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.

When preparing the documentation required for Customs clearance we are careful to accurately describe the nature, value, and contents of the shipment. Our long experience is that Customs agents are thorough when inspecting our shipments and providing anything other than an accurate description would likely result in a substantial delay and penalty. Keep in mind that Dive Gear Express guarantees safe arrival for all our packages and we would not want to do anything to put that guarantee at risk.

For our export of your order we are now required to enter descriptions using the Harmonized System of nomenclature. The HS number we must enter from our end is 9506.29 which is titled "Water-sport Equipment, Other", and that is sub-category of "Sporting Goods".

The classification for your order upon import is determined by your local Customs agents, also using the HS system. There is no guarantee local Customs agents will use the same HS number, although they usually don't question the 9506.29 export code. In most countries, you can appeal their HS classification of your order if you feel it is inaccurate.

Signature is almost always required for international shipping, but packages might deliver without signature required when no duties or taxes are due. Packages shipped with DHL can be delivered without signature required if you have made prior payment arrangements via DHL On Demand^™.

If you see DHL as an option for your country in our shopping cart shipping estimator, but you do not see DHL expedited shipping as an option during checkout once you enter your actual ship to address, the issue is likely the precise format of your international address. The DHL online calculator used to determine exact DHL shipping prices is somewhat restrictive about allowing local variations or omissions in the ship to address. DHL is particularly troublesome about requiring postal codes and territory names, even when they are not widely used locally but do exist. You can Contact Us, mention the full address you wish to use and we will communicate with DHL to determine exactly how they want your address formatted.

In some cases, one or two carriers might appear as shipping options but all three of our carriers (USPS, UPS, and DHL) may not appear as a guaranteed international shipping option. This is based on our consistent loss experiences when shipping via specific carriers to a few specific countries where once the package enters customs and/or the carrier local offices it has disappeared or remained undelivered without recourse.

Frequently requested countries for which we are unable to guarantee timely safe arrival via some carriers include (but are not limited to): Brazil, Chile, Indonesia, Mexico, Portugal and Thailand. For countries that we are unable to ship and guarantee safe arrival via your preferred carrier, we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.

Dive Gear Express IS able to ship directly to most countries for which we are unable to guarantee safe arrival, upon receipt of non-refundable order payment by international wire transfer. For further information see Non-guaranteed Shipping.

A low weight or inexpensive order may be affected by what is known as the first pound, last mile distribution logistics of parcel carriers like USPS, UPS, FedEx and DHL. Due to the industry switch to dimensional weight pricing, the minimum price to ship an empty box or one that weighs a few pounds can be surprisingly similar and even more so for packages with expedited customs clearance fees or remote destination surcharges. Keep in mind that minimum fees and surcharges can be disproportionate to the value of the order, so consider carefully before ordering low value goods with expedited shipping. The shipping price can be most painful when greater than the price of the item being shipped!

When you need one or two relatively inexpensive low weight items, the best strategy is to find some other items on our website that you or a dive buddy can also use. Combine those with your order so that the cost to ship the small item you wanted becomes insignificant. Keep in mind that once you reach a minimum order value that depends on the destination, Super Saver shipping for most orders is FREE.

Origin documentation requirements are fulfilled with a U.S. International Customs Form together with our retail invoice. Both are included with every international shipment from Dive Gear Express and both clearly document "Country of Origin: USA".

On very rare occasions, some local officials (notably in South Korea and some Middle Eastern countries) may still request a signed Certificate of Origin. A CoO is associated with wholesale export of containerized bulk goods, not small retail parcels. We are not authorized to issue a formal CoO, but upon request we can e-mail a signed copy of our invoice for your shipment with a bold red stamp "Country of Origin: USA". In our experience the stamped and signed invoice copy has always been accepted as a substitute for a formal Certificate of Origin.

Yes, your order will ship with a certified true and correct itemized invoice that lists any paid shipping charges separately. When you take advantage of our free shipping option, then shipping terms are DAP destination (Incoterms 2020) and no shipping charge is reflected on the invoice. For orders with free shipping, upon request we can provide an pro forma invoice that lists our actual shipping cost together with equal discount line items such that the total value of the invoice remains unchanged.

We have three carriers we can use for delivery to Canada: US Postal Service (USPS) plus UPS and DHL. USPS (delivered via Canadian Post) is slow, but has a modest CAD $9.95 clearance fee. Our Canadian customers tell us both UPS and DHL, while very fast sometimes also have objectionable clearance fees. Normally, we prefer to ship to Canada via USPS, but international shipments via USPS have recently been experiencing very long transit time delays and so we recommend avoiding USPS to Canada as the lesser of the evils. DHL has recently been unreliable in Canada as the result of a labor dispute. This means UPS is currently the only reliable and timely carrier for international delivery to Canada.

Clearance fees can be egregious on small orders, so Canadian customers may wish to consider self-clearing.

Regardless, you are responsible for Canadian Taxes applicable at the delivery address. Although the carriers are required by Canadian law to contact the addressee either by telephone or letter regarding the disposition of taxes, our customers tell us sometimes they are NOT receiving any contact. If the addressee is not proactive about settling taxes, the package may simply fail to deliver and eventually automatically return to us.

We strongly recommend monitoring your package using the tracking number we send you when we ship your order and once it clears customs then use the appropriate Canada Post, UPS My Choice, or DHL On Demand website to make payment online ahead of delivery.

Shipping to Mexico has historically proven to be unreliable. Because Dive Gear Express guarantees safe arrival of your order, for many years we would not ship via any carrier to addresses in Mexico even though there was significant demand. In late 2024 as a trial we lifted the restriction on shipping to Mexico for all three of the carriers we use (USPS, UPS, and DHL).

USPS proved almost immediately to be unreliable and we quickly restored the restriction on USPS. Eventually too many packages via DHL snagged in bureaucratic "red tape" and after consistently having delivery problems with DHL to Mexico we again restored the restriction on DHL in March 2025. Currently, the only remaining carrier for which we are able guarantee safe arrival is UPS. The cost of shipping to Mexico via UPS is relatively expensive and we recommend hiring a third party package forwarding service. For more information see Forwarding Services for International Customers.