Shipping WITHOUT Insured Guaranteed Delivery
Dive Gear Express offers international shipping with guaranteed safe arrival via USPS, UPS and DHL directly to most countries. However, there are a few countries for which we are currently unable to offer insured international shipping service with guaranteed timely safe arrival. The most common large countries for which we are unable to guarantee timely safe arrival include (but are not limited to): Brazil, Chile (and some smaller Central and South American nations), China (but NOT Hong Kong SAR), India, Mexico, and the Russian Federation (plus some neighboring nations such as Ukraine.) In many cases the issue is very long transit delays, in other cases the issue is the difficulty clearing customs without exorbitant fees or the use of expensive commercial brokerage services, in a few cases the issue is reliability of in-country local carriers. For those countries, we recommend hiring a third party package forwarding service.
However, If you don't wish to use a 3rd party package forwarding service then Dive Gear Express is willing to ship directly to you upon receipt of non-refundable order payment by international wire transfer. By making non-refundable payment, you are accepting the risk of : (1) transit times that can exceed a month. (2) bureaucratic difficulties clearing carrier shipping restrictions and/or local import Customs. (3) damage, pilferage, or non-delivery. If your order encounters any of these problems, while we will do what we can to help in most cases we are unable to provide any meaningful problem resolution.
To enter an order shipping to a country for which we are unable to guarantee safe arrival, proceed as follows:
- Shop our website as normal and add your selections to your shopping cart. When your cart is complete, view cart and select "Proceed to Checkout."
- Select In-Store Pickup as the shipping method. Note this will override the shipping address and may display a Florida Sales Tax amount, but sales tax will be removed later.
- Select Wire Transfer as the payment method.
- UNCHECK my billing and shipping address are the same, edit address as appropriate
- Also enter the desired shipping address in the Special Instructions/Order Comments box and Place Order.
We will prepare a proforma invoice for the proper addresses and price for shipping. We will send a copy of the invoice along with wire transfer payment instructions. Once funds are received via wire-transfer, we will ship your order. If we arrange non-guaranteed shipping then delivery terms are CPT Destination (Incoterms 2020). CPT means we are responsible for packing and export documentation plus shipping costs and ownership transfers to you upon our delivery to the carrier at our address. In addition to being responsible for risk of damage or loss, you are also responsible for providing import customs clearance, paying any import duties and taxes, and collecting the order from the delivery carrier.
Customs Clearance for Small Parcels
Nothing in life is certain but death, and taxes. - Ben Franklin 1789
Purchasing low-value consumer goods for international delivery is simple. The process is not much different than purchasing online from a local merchant, but consumers unfamiliar with international transactions are sometimes not aware that their federal government may have import tariffs (duty) on goods entering from outside their country. Likewise, local governments also have their usual consumption taxes (GST) or value added taxes (VAT). They are assessed during Customs clearance and paid by the carrier as the package enters the country; then the monies are reimbursed to the courier by the package recipient upon delivery. ( Australia is the only exception. )
As a global retailer, US Dollar (USD $) prices shown on the Dive Gear Express website can not include your local tax or duty. We also can not include these as part of our order transaction† because tax and duty must be determined by, and remitted in local currency directly to, your government. When purchasing locally, the duty and tax may be "invisible" to the consumer because they are included as part of the merchant's retail price, although this practice varies widely depending on the locale and product.
In many areas, the local office of third-party expedited package delivery services like DHL, UPS and FEDEX may also include a surcharge for paying the duty and tax in advance then collecting in arrears, although slower postal service delivery does not normally include a fee for collecting the duty and tax. Please keep in mind that for a low value order the fee minimums can be disproportionate to the value of the order, so consider carefully before ordering low value goods with expedited shipping.
When preparing the documentation required for Customs clearance we are careful to accurately describe the nature, value, and contents of the shipment. Our long experience is that Customs agents are thorough when inspecting our shipments and providing anything other than an accurate description would likely result in a substantial delay and penalty.
Low value consumer goods are typically considered to be small parcels totaling less than USD $2500.00 in value. Origin documentation requirements are fulfilled with a U.S. International Customs Form together with our retail invoice. Both are included with every international shipment from Dive Gear Express and both clearly document "Country of Origin: USA". We must classify our parcels as Water-sport Equipment for the purposes of US export, but the Customs agents at the country of import are not obligated to use the same classification. Regardless, import fees collected by the courier should be not be significantly different than is imposed on any similar local purchase of legally imported goods.
On very rare occasions, some local officials (notably in South Korea and some Middle Eastern countries) may request a signed Certificate of Origin. A CoO is associated with wholesale export of containerized bulk goods, not small retail parcels. We are not authorized to issue a formal CoO, but upon request we can e-mail a signed copy of our invoice for your shipment with a bold red stamp "Country of Origin: USA". In our experience the stamped and signed invoice copy has always been accepted as a substitute for a formal Certificate of Origin.
Dive Gear Express has already pre-paid all shipping fees. While you do not have to pay any shipping fees, international package recipients should always expect to pay import fees appropriate for your location. Import fees may be different for named individuals at a residential address than addresses containing a business name or delivered to a business address. Please be aware that refusal to pay your government mandated duty and/or tax can ultimately prove to be very expensive. If the package is returned to us, any refund amount will be reduced by both the outbound and inbound actual shipping costs from the order. If we are unable to retrieve the package, or the return shipping costs exceed the value of the contents, then the abandoned package will be impounded by Customs of the import country resulting in a total loss and no refund.
† We do our best to make our international customers aware of duty and tax. We prominently display the International Notice in bold type on our Ordering Guide, Pricing & Payment and Shipping & Delivery information pages, as well on our Shopping Cart. We also include the notice in the Thank You page shown following a successful Place Order plus in the order acknowledgement e-mail.