Frequently Answered Questions - FAQ

Orders with Super Saver shipping are typically delivered within about 1 to 2 weeks for domestic US and 2 to 4 weeks for international, after your order is dispatched.

Packages shipped via UPS and DHL expedited services typically take about a week, occasionally less. Delivery via USPS to any address outside the US is historically about two to four weeks, not counting any time required to clear local Customs.

Customs clearance, carrier service disruptions, and conditions at the destination can affect delivery estimates. Carrier delivery-time guarantees vary by service and destination and are subject to exclusions.

International shipping is very reliable and Dive Gear Express guarantees safe arrival of your order, except for orders placed under our non-guaranteed shipping arrangements.

​It depends on the carrier and circumstances, but the short answer is probably "be patient". Carrier delivery-time guarantees vary by service and destination and are subject to exclusions. Transit delays in most cases are just a few days, although delays via US Postal Service (USPS) can be longer. For more information see our Transit Delays Advisory

When tracking indicates a package has delivered yet you have not seen it, in most cases the package was collected by a family member or co-worker, left with a nearby third-party, or was deposited somewhere unforeseen. We ask you please search for a few minutes and if you don't find the package or a notice then please Contact Us.

In most cases the answer is NO for domestic residential addresses. However, the answer ultimately depends on the carrier, service level and delivery address.

ADVISORY: Dive electronics are always shipped as "Signature Required", but you may use the appropriate USPS, UPS or DHL website to authorize delivery without signature. However, by doing so you are accepting liability for the risk of loss or theft.

Signature requirements for international delivery depend on the carrier, service, and destination. For eligible DHL shipments, you can authorize delivery without a signature using the Signature Release option in DHL On Demand^™. Paying duties and taxes does not by itself authorize delivery without a signature. If you authorize signature release, you accept the risk of loss or theft after delivery.

USPS Priority Mail domestic service does not require signature on delivery for most orders. You can manage delivery of your package via USPS Informed Delivery^®.

UPS domestic services theoretically all require signature on delivery unless they have your specific request via UPS My Choice^® to release without signature. While UPS drivers on commercial routes seem to almost always get both a name and signature, drivers often do not get either at residential addresses. Recently, UPS has begun waiving signature requirements for some commercial addresses. However, in locations where UPS has a history of non-delivery claims they may not deliver without signature regardless of service level or address. Our experience also suggests drivers usually ignore requests we write on packages such as specific placement or leave without signature.

Super Saver domestic shipping can use carriers with a variety of different policies and so we are unable to predict if signature will be required until the carrier has been determined, but in most cases the answer is no.

We offer delivery to Canada via US Postal Service (USPS), UPS, and DHL, subject to the options available during checkout. USPS shipments are delivered by Canada Post, which charges a CAD $9.95 handling fee on dutiable or taxable mail items. UPS and DHL offer expedited services, but clearance and payment-advancement fees can be significant, especially on small orders. Delivery times and service availability can change; check the available checkout options and current carrier service alerts.

Clearance fees can be egregious on small orders, so Canadian customers may wish to consider self-clearing.

Regardless, you are responsible for Canadian Taxes applicable at the delivery address. Watch for payment requests from the carrier and monitor tracking rather than waiting for a telephone call or letter. Unpaid duties and taxes can delay delivery and may cause the package to be returned to us.

We strongly recommend monitoring your package using the tracking number we send you when we ship your order and once it clears customs then use the appropriate Canada Post, UPS My Choice, or DHL On Demand website to make payment online ahead of delivery.

Dive Gear Express provides standard customs documentation for international orders, including a commercial invoice with product descriptions, declared values, and country-of-origin information. We do not provide separately certified or legalized Certificates of Origin.

These certificates are generally not needed for our low-value consumer shipments. If your customs authority or carrier specifically requires one, please contact us before placing your order.

If you prefer, you may return any merchandise directly to our retail store at the same address above.