FREE Shipping FAQ
Your order subtotal must exceed the minimum order value (that depends on the destination) required to qualify for free shipping.
Although we can ship cylinders, rebreathers, absorbent, scooters (DPV), lead weight, and gas boosters most anywhere in the world, because of size and weight restrictions these items do not qualify for our free shipping promotion and must be ordered and shipped separately. Some reduced price items, typically in the Bargain Annex may also have shipping restrictions mentioned in their descriptions. If you place an order with a mixture of items that that do qualify for free shipping and any item that doesn't qualify for free shipping, then the entire order will not qualify for free shipping.
If you don't see a free shipping option when you expect it, then in rare cases an error in the shipping address can prevent a free shipping option from appearing. Check that your shipping address is correct; the country is selected plus city and state/region names match the postal code.
Orders with paid shipping receive first priority order processing from Dive Gear Express and provide options for rapid date-definite delivery via brand name USPS, UPS, and DHL carriers. Orders with paid shipping and all Items marked In Stock, paid-in-full, usually dispatch the same day, weekends and holidays excepted. Using your tracking number you can manage delivery of your package with the appropriate USPS Informed Delivery®, UPS My Choice®, or DHL On Demand™ website. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.
Most Super Saver orders dispatch within three business days. We'll pay the charges for Super Saver shipping and your order will be delivered within about 1 to 2 weeks for domestic US and 2 to 4 weeks for international, after your order is dispatched. Once your order is packed (multiple Super Saver orders to the same name and address may be combined into a single shipment), the exact dimensions and weight of the sealed package are determined. The Super Saver option automatically tells our systems to use this information to shop and ship via lowest cost package delivery solution that may include 'last mile' contract carriers. In some cases, Super Saver tracking information may be limited to confirmation of pickup and delivery.
The short answer is most Super Saver orders will dispatch within three business days; a more precise answer depends on when the order is placed. Orders with paid shipping are processed ahead of all orders with Super Saver shipping. In our Spring and Summer seasons, Super Saver orders placed on Friday afternoon through the weekend are unlikely to dispatch before Tuesday or Wednesday depending on the quantity of orders with paid shipping. By Wednesday afternoon we are typically "caught up" on all Super Saver orders from Monday and Tuesday. Super Saver orders placed on Wednesday through Friday morning, as well as most days in the Fall and Winter seasons, will typically dispatch the next business day or sometimes later if they contain DGX Custom configurations. Please select a paid shipping choice if your order is time-sensitive, requires door-to-door tracking during transit, or to choose a specific carrier.
We are unable to accommodate requests for a specific carrier when selecting the free shipping option. Please select paid shipping to choose a specific carrier.
Orders with Super Saver shipping are typically delivered within about 1 to 2 weeks for domestic US and 2 to 4 weeks for international, after your order is dispatched.