FAQ ABOUT OUR PRODUCTS

Equipment & Brands

FAQ ABOUT OUR PRODUCTS

You can see all our brands summarized on our Popular Brands page. Dive Rite®, OMS®, and Poseidon are our primary "full line" scuba diving product brands. Our DGX Gears house brand represents time tested premium quality products at the right price that are really in stock and ship today with customer service from Dive Gear Express that you can rely upon.

Yes, we are an authorized dealer for everything we sell, and all products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Yes, it's In-Stock. We understand, it's frustrating to order something you need in a hurry only to learn later it's out-of-stock. We go to extremes to make sure our website product descriptions accurately indicate the stock status for each of our products and their status is updated daily. In rare circumstances our inventory count might be inaccurate, or we might receive multiple orders for the same item at roughly the same time when we have limited inventory. As a general rule, if the status is "In-Stock" on our website, then as far as the best information we have at the moment, the item really is in our warehouse.

You might encounter a peculiar circumstance in which the stock status indication is "In-Stock", yet the product has no "Add-to-Cart" button making it impossible to order. This is because we actually use two different inventory oversight systems. When an item has sold out overnight or an item has just been received, our website may disable ordering until we synchronize status with inventory quantity-on-hand. If you discover a product with this situation, just Contact Us with the SKU# of the product and we'll investigate.

If we are confident about when an out-of-stock item will arrive in our warehouse then we will indicate our estimated availability date on the website product description: 2-3 days, 1-2 weeks, etc. Orders received now for those items will be held in back-order status until we receive the product. If the product status says "On Order" that means we do not have confidence about when we will receive our delivery. Those items will not have an Add-to-Cart button and we will not accept "pre-orders" for items about which we have so little confidence in date of availability. If a product has disappeared from our website, it usually means we don't have any idea when, or even if, an item will return to stock.

Dive Gear Express has a five star rating from verified customers based on our Google Customer Reviews collected directly by Google and available on their website. We also gather individual product reviews from our customers via a randomized e-mail form sent directly to their inbox shortly after they receive their order and those reviews are available on our website in the specific page of the related product. To make our consumer reviews authentic, Dive Gear Express does not offer any form of compensation for reviews and does not accept reviews except from verified customers.

We are very dedicated to quality control and our staff read every review. But please don't wait to write a review if you have a problem with any aspect of your order. Contact Us immediately whenever you are not completely satisfied with your purchase and we will always respond promptly to address your concerns.

We often get questions asking if our generic or 'brand X' products and parts will work with 'brand Y' equipment. Unfortunately, most often our answer has to be "we don't know" if we are not an authorized dealer for brand Y. With a few exceptions such as hose and valve/regulator fittings, there is very little standardization of parts within the recreational diving market. In general, among brands that do much of their design in-house (for example Apeks, Aqualung, Mares, Oceanic and ScubaPro) there is virtually NO cross brand compatibility although for many technical diving focused brands (such as Dive Rite, Halcyon, Light Monkey, OMS and Oxycheq) parts more often are interchangeable. There is little compatibility with older products (more than10 years) from virtually all brands, as advancements in materials and manufacturing processes almost always introduce compatibility issues with previous generations.

According to our suppliers, their Nitrox Ready products are oxygen compatible and oxygen clean from the factory, prior to initial use, for compressed gases greater than 23.5% oxygen. (Air is defined as containing from 19% to 23.5% oxygen.) However, most suppliers in the dive industry specify their Nitrox Ready products for use with gas mixtures containing a maximum of 40% oxygen as the upper limit. Although controversial, some dive industry professionals are of the opinion that Nitrox Ready products do not have to be dedicated to oxygen service and may be used interchangeably with CGA Grade "E" air as long as the Nitrox Ready product never contacts gas mixtures in excess of 40% oxygen. To better understand the issues associated with handling oxygen rich compressed gas, please read Understanding Nitrox Ready and Oxygen Service.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service.

The reason why we can't give you a simple unqualified "YES" is related to the associated risks when the circumstances of use are completely outside our control. To dive using oxygen requires you to make an informed decision to accept for yourself the risks of handing the oxygen. Our article About Oxygen Disclaimers will help you to form your own opinion about the answer.



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