FAQ ABOUT OUR PRODUCTS

Gear & Brands

FAQ ABOUT OUR PRODUCTS

Dive Rite®, Mares XR,OMS®, and Poseidon are our primary "full line" scuba diving product brands. Our DGX Gears house brand represents time tested premium quality products at the right price that are really in stock and ship today with customer service from Dive Gear Express that you can rely upon. You can see all our brands summarized on our Featured Brands page.

All products purchased through Dive Gear Express are backed by the branded manufacturer limited warranty. Warranties vary by brand and type of product so please consult the manufacturer's website and/or user manual of the product in question for specific warranty details.

All our house brand DGX Gears™ products are guaranteed for the useful life of the product, backed by Dive Gear Express. Generic and unbranded products are guaranteed by Dive Gear Express for one year from date of purchase. Services by Dive Gear Express are guaranteed for a period of ninety days.

In general, warranties from all brands are limited to defects in materials or workmanship, only apply to personal use by the original purchaser, and exclude commercial or industrial use as well as excluding normal wear. Warranty liability is limited to the manufacturer's choice of repair to the original product, replacement with a similar or reconditioned product, or refund.

Warranty service usually requires return to either Dive Gear Express or the branded manufacturer if you prefer. If you are are unable to use a pre-paid return label then you pay for warranty shipping costs back to us and we always pay for the warranty shipping costs back to you.

Yes, it's In-Stock. We understand, it's frustrating to order something you need in a hurry only to learn later it's out-of-stock. We go to extremes to make sure our website product descriptions accurately indicate the stock status for each of our products and their status is updated daily. In rare circumstances our inventory count might be inaccurate, or we might receive multiple orders for the same item at roughly the same time when we have limited inventory. As a general rule, if the status is "In-Stock" on our website, then as far as the best information we have at the moment, the item really is in our warehouse.

If we are confident about when an out-of-stock item will arrive in our warehouse then we will indicate our estimated availability date on the website product description: 2-3 days, 1-2 weeks, etc. Orders received now for those items will be held in back-order status until we receive the product. If the product status says "On Order" that means we do not have confidence about when we will receive our delivery. Those items will not have an Add-to-Cart button and we will not accept "pre-orders" for items about which we have so little confidence in date of availability. If a product has disappeared from our website, it usually means we don't have any idea when, or even if, an item will return to stock.

We stock accessories such as seals and gloves, but we do not sell the exposure suits themselves on our website. In our long experience the sizing guides from all the exposure suit manufacturers, drysuit and wetsuit, are not reliable enough to make the final selection of a product for which fit has so much importance and yet is so subjective. The variety of undergarments further complicate the process of determining the suit size. Exposure suits are a product for which there is no substitution for try on and in-store fitting advice.

If it is time to replace your existing suit from Dive Rite, DUI or OMS and you already know your size, please Contact Us to discuss a special order.

We do stock a few generic replacement parts such as hoses and O-rings, but in general our answer has to be "probably not" for most BC and regulator parts from these popular brands. We know it's frustrating; some dive equipment brands express concerns about liability or safety as their reason for prohibiting the retail sale of their branded individual replacement parts to consumers. The good news is that we believe the consumer has the right to repair and our Dive Gear Express policy is to sell individual parts for any brand we currently stock. For those brands we don't stock, our recommendation is to return the equipment directly to the manufacturer for service or repair.
Unfortunately, our answer regarding compatibility must be "we don't know" when we are not a service center for your equipment brand. We offer our generic service parts for use only by qualified repair technicians who are able to determine compatibility for themselves using our descriptions and photographs. We do not recommend a trial and error repair strategy for life support equipment. The safe practice in circumstances of uncertainty is to contact the service department at the manufacturer. We especially recommend against DIY repairs on BC devices.

According to our suppliers, their Nitrox Ready products are oxygen compatible and oxygen clean from the factory, prior to initial use, for compressed gases greater than 23.5% oxygen. (Air is defined as containing from 19% to 23.5% oxygen.) However, most suppliers in the dive industry specify their Nitrox Ready products for use with gas mixtures containing a maximum of 40% oxygen as the upper limit. Although controversial, some dive industry professionals are of the opinion that Nitrox Ready products do not have to be dedicated to oxygen service and may be used interchangeably with CGA Grade "E" air as long as the Nitrox Ready product never contacts gas mixtures in excess of 40% oxygen.

To better understand the issues associated with handling oxygen rich compressed gas, please read Understanding Nitrox Ready.

Yes and no; this simple question has a complex answer because there is no widely recognized scuba diving standard for what constitutes suitability for oxygen service. Hypothetically, the equipment we sell could be used with oxygen if we describe it as Nitrox Ready, otherwise you should assume air only service. However, from the point of view of stringent U.S. aerospace guidelines and Compressed Gas Association handling standards for oxygen, nothing in general use in recreational diving is suitable for oxygen service. Using oxygen for diving requires you to make an informed decision to accept for yourself the risks of handing the oxygen. To help form your opinion about the answer read our article About Oxygen Disclaimers.





     
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