Pricing and Payment
Pricing, payment, and order acceptance
We aim to keep this process clear and predictable so you know what to expect.
Pricing Summary -- Product prices are listed on the website and may change without notice. Payment is required in full before order release. Different payment methods may involve different processing times, steps, or costs.
Pricing -- We present our lowest price everyday to everyone. We do not have coupons, promo codes, reward points, or "preferred buyer" discounts, and you never have to call for best price. All prices are shown in U.S. dollars. In a few cases where a manufacturer prevents us from showing a price in the U.S. below its specified minimum advertised price, you may see a lower in-store price in the shopping cart after you first Register and/or Sign In to your DGX customer account. Prices reflect current supplier costs and availability and may change before order acceptance. The price charged is the price in effect at the time your order is processed and accepted.
Accepted Payment Methods -- We accept payment with PayPal, Apple Pay, Google Pay, and Venmo plus MasterCard, Visa, American Express, and Discover, any of which may incur a payment processing surcharge. We also accept payment with ACH via Zelle®, wire transfer, bank check or money order, and cash for in-store pickup only, all of which do not incur a payment processing surcharge.
Payment Method Differences -- Different payment methods may involve different processing times, steps, or costs. ACH via Zelle, wire transfer, bank check, money order, and similar manual payment methods require confirmation of funds before order release.
Payment Processing -- Orders are processed after full payment is received and confirmed for release. Payment authorization does not by itself constitute acceptance of your order. Orders are accepted only after processing and release for fulfillment. Orders may be reviewed prior to final processing and release.
Payment Timing -- For credit card, PayPal, Apple Pay, Google Pay, or Venmo transactions, payment authorization is typically immediate, but it may still be subject to review. For ACH, wire transfer, bank check, money order, or other manual payment methods, your order is not released until funds are confirmed received by our bank.
Balance Due and Unpaid Orders -- If you are notified by the Order Desk that a change has resulted in a balance due that we are unable to collect using the original payment method, or if you wish to securely change the payment method on an order, you may visit our Balance Due payment link. Unpaid orders are cancelled and returned to stock after ten business days.
If you are having difficulty placing your order due to payment issues, please read Why Was My Payment Not Accepted?
Pricing Changes -- Prices can change due to supplier cost changes, availability, or other factors before order acceptance. If a price change affects your order, we will contact you before proceeding.
Customer Responsibilities -- You are responsible for ensuring accurate payment information is provided, ensuring funds are available, and completing any required payment steps promptly. Delays in payment or incomplete payment instructions may delay or cancel order processing.
Taxes & Duties -- Our U.S. dollar prices do not include taxes. We do not collect taxes on orders we ship via licensed common carrier (USPS, UPS, DHL) to domestic or international addresses outside the State of Florida, USA and Australia. If the order is to be delivered inside Florida or Australia, then at the time of order payment we collect the tax appropriate for the delivery address. If you wish to place an order to be delivered inside Florida for resale or use by a tax-exempt organization, please see our Florida Sales Tax Exemption instructions page.
Store Merchandise Discount Amount -- Merchandise discount amount may only be redeemed for store merchandise and cannot be used to pay sales taxes or shipping charges. Store merchandise discount amount may be redeemed only by the original purchaser, is not transferable, and is valid for two years. Store merchandise discount amount has no cash value and cannot be redeemed for cash.
Exceptions and Limitations -- Certain orders may be subject to additional verification, payment restrictions, or manual review before release. Dive Gear Express is not responsible for the business policies, practices, and procedures of third-party financial services, including online payment systems, that may impose denials, delays, or surcharges for authorization, payment, and refund transactions. We are unable to accept payments from or ship to entities subject to United States Treasury Financial Sanctions. We reserve the right to cancel orders that cannot be processed, verified, or funded within a reasonable timeframe.
Browser Caching
To speed up a website and conserve bandwidth, browsers keep local copies of pages, images, and other content you've visited, so it doesn't need downloaded again. Occasionally this caching scheme causes issues seeing content properly, and for Dive Gear Express customers can cause problems with checkout, making it necessary to refresh the cache and force your browser to re-download a web page's up-to-date content.
Simple instructions to refresh your browser cache:- In most Windows and Linux browsers: Hold down Ctrl and press F5.
- In Apple Safari: Hold down ⇧ Shift and click the Reload toolbar button.
- In Chrome and Firefox for Mac: Hold down both ⌘ Cmd+⇧ Shift and press R.
In some circumstances, it may be necessary to clear the entire cache (of your local browser).
13 FAQ Payments
Most US banks now allow their personal account holders to send money via ACH using Zelle. Some banks have an default transaction limit that can be small, if your purchase is larger then simply call your bank and request they raise your transaction limit.
- Please first Create an Account or Sign In to our website; then shop as usual.
- Select "Proceed to Checkout" to begin Checkout process.
- Choose Zelle payment method, then Place Order as normal.
- Wait until you receive the order confirmation email before making payment.
- Using Zelle, pay the exact amount of Grand Total $ in your order confirmation email. In the memo field please write your Order Number.
- Make payment to:
[email protected]
DiveGearExpress
Once our bank confirms receipt of funds (typically real-time within minutes of your payment), your order will be released.
- Please first Create an Account or Sign In to our website; then shop as usual.
- Select "Proceed to Checkout" to begin Checkout process.
- Choose Wire Transfer payment method.
- Place Order as normal.
When we begin processing your order, we will send you an email with our banking information you will need to arrange an electronic payment from your bank to ours. Once our bank confirms receipt of funds, your order will be released.
When placing a new order, our fulfillment staff is not automatically alerted to the availability of merchandise discount. To apply your store merchandise discount please follow these instructions:
- Checkout with a debit or credit card as the payment method. DO NOT select any other method because they might charge your account in full before we have an opportunity to apply the merchandise discount amount.
- Use the same e-mail address as the one that was previously given a merchandise discount amount.
- IMPORTANT: Use the Order Comments dialog box during checkout to write a request we apply your store merchandise discount amount to this order and include the words "Store Credit" or "Store Discount" in your message.
- Complete the new order as normal. Your merchandise discount amount will be applied to the merchandise on your order. Your card will be used to collect the remaining balance along with sales tax and shipping charge, if any of those are applicable.
Merchandise discount amounts may only be applied to store merchandise and can not be used to pay for sales taxes or shipping charges. Merchandise discount is not a gift certificate, stored value card, or similar instrument. Merchandise discount amount is not transferable, has no value and cannot be redeemed for cash.
A decline is usually from your bank or card issuer for security or funding reasons. You will need to call your bank or card issuer (their phone number is on the back of your card) to inquire further. If you have more than one card, trying with a different card will often work around the problem. If your card is still being rejected, for further advice see Causes of Card Declines.
Entering a card to pay directly through our secure checkout is probably the easiest way to enter a shipping address different than a billing address. To start just click on "Checkout" in the shopping cart. Complete the shipping information page and click Next, then on the payment page select a payment method, uncheck "My billing and shipping address are the same" box, enter the billing address, and click the adjacent UPDATE button. Complete the payment information and click the "Place Order" button. If the order was accepted an order confirmation page with the order number will immediately appear.
If the payment was declined, an error message along with the reason will appear in a pink box at the top of the page. If the "Place Order" button is not active, verify that you clicked on the update billing address button and checked the box to agree to our Terms and Conditions.
We do NOT collect domestic sales tax on orders we ship via licensed common carrier (USPS or UPS) to any address outside the State of Florida, USA. Otherwise, we must collect the sales tax appropriate for delivery to a Florida address.
If you wish to place an order to be delivered inside Florida for resale or use by a tax-exempt organization, please see our Florida Sales Tax Exemption instructions page.
All Dive Gear Express prices and financial transactions are in United States Dollars (USD or US $). The financial institution associated with the method you used to fund payment will perform any required currency exchange at the rate they choose to establish.
Although we issue refunds promptly, refund transactions are normally much slower to appear on activity summaries than charge transactions. Refunds typically post to your account within 3-5 business days, but in some circumstances can take up to 10 business days to reflect on the account balance. These refund time frames vary slightly from one financial institution to another, but can be as long as 30 days for cross border transactions involving currency exchanges. The refund time frame can also be a little longer when a payment gateway such as PayPal, Apple Pay or Google Pay was used to fund the original transaction.
Your payment details are never actually recorded at anytime by our website. When entering your information, only a special token is recorded by our payment gateway. However, the token itself never contains your payment method details. When you also ask our website to "save" your payment information, all that is being stored is the token, which can only be used for purchases at Dive Gear Express.
Of course, even though your Dive Gear Express account and saved payment method can only be used to purchase from us, you still must take precautions to protect the password for your Dive Gear Express account. Please choose a strong password that you use exclusively for our website and no other.