Over the years we have shipped a great many packages to both domestic and international destinations from our facility in Florida using USPS, UPS and DHL services. While we do everything within our power to assure a smooth delivery, in our long experience about 1% of those packages will have some kind of shipping problem. Statistically, problems with all three couriers are about the same although we have developed preferences for some specific combinations of courier and destination.
Thankfully most problems are just transit delays due to a equipment failures, capacity overloads, or inclement weather. Handing damage is rare but seems to occur more often with heavy items such as tanks and delicate items such as oxygen sensors. Occasionally a package encounters a bureaucratic SNAFU even though we follow best practices to describe the nature, value, and contents of our shipments. While we might be blamed for shipping problems, the fact is that internal issues with bureaucracies and couriers are all well outside our control.
However, we do take responsibility for the solution to shipping problems because Dive Gear Express guarantees safe arrival of your order. Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve any issue as quickly and effortlessly as possible. Express is part of our name and, while we can't overcome the physics of time and distance, we will try to get you back in the water as soon as possible. If you have a time critical issue, please let us know and we'll do our best to accommodate your deadline.