Over the years we have shipped a great many packages to both domestic and international destinations from our facility in Florida using USPS, UPS and DHL services. Most shipments arrive without issue. While we do everything within our power to assure a smooth delivery, in our long experience an occasional shipment may be delayed or otherwise encounter a problem. In our experience, UPS Ground, USPS Ground Advantage, and USPS Priority Mail shipments can arrive after the estimated delivery date.
Transit delays are well outside our ability to predict or control, so we suggest you allow for the possibility of a delay when placing your order. Most delays are brief and resolve without intervention. Handling damage is uncommon, and we follow established best practices to package and describe shipments to reduce risk. While issues that arise within carrier networks or bureaucracies are outside our control, we actively monitor shipments and assist when needed.
However, we do take responsibility for helping find a solution to transit problems because Dive Gear Express guarantees safe arrival of your order. Although rare, we know a problem can be frustrating when it happens to you and we will work with you to resolve transit and delivery issues as quickly and effortlessly as possible. Express is part of our name and, while we can't overcome the physics of time and distance, we will try to get you back in the water as soon as possible. If you have a time critical issue, please let us know and we'll do our best to accommodate your deadline.