For any issue with your order, just Contact Us, it's that easy.
About Ordering -- Our website honestly indicates the stock status of all our products and you can easily contact us for answers to your questions. Also, most general questions about business practices and popular products are already answered in our FAQ. Once you reach a minimum order value that depends on the destination, the Super Saver shipping option for most orders is FREE. We ship worldwide; place your order with confidence that we will meet your expectations no matter where you live.
International Notice -- Orders shipped outside the US are subject to local import fees that will be collected by the courier upon delivery. Please read our article titled Customs Clearance for Small Parcels for a detailed explanation of import duty and tax. Please read our SCUBA Diving Equipment Import Duties and Taxes page for detailed country by country guidelines to estimating duties and taxes.
Not the usual Yada Yada -- At Dive Gear Express, we know you have a choice where you shop and have made an effort to ensure that our generous conditions of sale are well organized, clear, and concise. You may wish to explore links in the footer of our website regarding the details of policies and practices for pricing, payment, shipping, delivery, return, or refund.
Date Specified Arrival -- We are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, destination dive shop or hotel. For more information please read our Date Specific Arrival Instructions page.
Order Special Instructions -- We have an easy way to make special requests so they will follow your order all the way through our system and alert us to any exception handling requirements. During the checkout process, next to the "Place Order" button we provide a "Special Instructions" dialog box where you may write comments, requests or instructions on your order.
Order Status -- You will receive at least four automatic e-mails after placing your order:
- Within one minute you should receive an order confirmation email with details of your order.
- When we have performed a technical review of the order and it is ready to be pulled and packed.
- When we ship the order, including the carriers package tracking number.
- About two weeks after we ship the order we may send a randomized review request for the purpose of quality control.
Order Changes or Cancellation -- If you have not yet received notification that your order has shipped, we usually can succeed in editing, merging or cancelling orders before they leave our warehouse. Simply reply to the order confirmation e-mail and include your instructions. If the payment total for your order changes, depending on how you paid, we will adjust the payment amount or issue a separate refund or payment request.
Back Orders -- We have a computerized inventory system and while we strive to keep as complete an in-stock inventory as possible, occasional inaccuracies will cause us to discover out of stock status on items as we begin to pack your order. If this happens, we will contact you immediately with an estimated delivery time and confirm that you still wish to place your order.
Security Restrictions -- Please be aware that security restrictions may cause delays in processing of your order. We will make up to three attempts over three different days to contact you regarding any issue. If we are unsuccessful on all three, your order will be canceled.
Hazardous Materials -- We ship small amounts of hazardous materials packaged for consumer use that are handled through our ordinary shipping practices under Limited Quantity hazardous material exception policies for consumer commodities. However, if your order contains more than a few lithium cells (>10) or a few ounces (>4) of flammable liquids such as adhesive, these larger quantities are fully subject to hazardous material handling restrictions. We do not wish to handle hazardous material orders and will not accept orders which do not qualify for exception as limited quantity of consumer commodity.
Order Disclaimers -- We make an effort to maintain consistent product specifications, price and availability but they may change without notice. In particular, items that remain in a wish list or shopping cart may change before checkout. The information published on any website of this size and complexity may contain errors or inaccuracies and these may relate to product specifications, pricing, and availability. We do our best to minimize and immediately correct errors, inaccuracies or omissions that come to our attention. If this results in a material change to your order, we will contact you immediately and confirm that you still wish to place your order.
About e-Commerce and Your Rights
In consideration for receipt of full payment, the offer of your order is accepted by Dive Gear Express upon our delivery of the ordered products.
Ordinary retail commerce in the US is regulated on the basis of that legal precedent, although electronic commerce is setting some new precedent. In e-commerce some of this may be relatively unfamiliar, especially with consumers new to buying online, so we'll try to explain further in our expanded article "How e‑Commerce Works in the US".