What about shipments to Canada?

We have three carriers we can use for delivery to Canada: US Postal Service (USPS) plus UPS and DHL. USPS (delivered via Canadian Post) is slow, but has a modest CAD $9.95 clearance fee. Our Canadian customers tell us both UPS and DHL, while very fast sometimes also have objectionable clearance fees. Normally, we prefer to ship to Canada via USPS, but international shipments via USPS have recently been experiencing very long transit time delays and so we recommend avoiding USPS to Canada as the lesser of the evils. DHL has recently been unreliable in Canada as the result of a labor dispute. This means UPS is currently the only reliable and timely carrier for international delivery to Canada.

Clearance fees can be egregious on small orders, so Canadian customers may wish to consider self-clearing.

Regardless, you are responsible for Canadian Taxes applicable at the delivery address. Although the carriers are required by Canadian law to contact the addressee either by telephone or letter regarding the disposition of taxes, our customers tell us sometimes they are NOT receiving any contact. If the addressee is not proactive about settling taxes, the package may simply fail to deliver and eventually automatically return to us.

We strongly recommend monitoring your package using the tracking number we send you when we ship your order and once it clears customs then use the appropriate Canada Post, UPS My Choice, or DHL On Demand website to make payment online ahead of delivery.