Your browser saves copies of images and other website files in a cache to help pages load faster. Occasionally an older copy can cause a page to look wrong or behave unexpectedly. Refreshing the page is a useful first step, but not every website or checkout problem is caused by caching.
First, Reload the Page
Save any information you have entered before reloading; unsaved form entries may be lost. Use the browser’s Reload button. On a phone or tablet, look for the circular-arrow icon in the address bar or browser menu.
If you have just clicked Place Order or approved a payment and are unsure whether it completed, check for an order confirmation or contact us before trying again.
Reload Without Using Cached Files
- Chrome, Edge, or Firefox on Windows: press Ctrl + Shift + R.
- Chrome or Firefox on Linux: press Ctrl + Shift + R.
- Chrome, Edge, or Firefox on Mac: press Command + Shift + R.
- Safari on Mac: start with Command + R for a normal reload. If the problem continues, try the private-window check below.
A reload that bypasses cached files is different from deleting cookies or all browsing data.
Try a Private Window
Open a new Private, Incognito, or InPrivate window from your browser’s menu and visit DiveGearExpress.com. This uses a separate browsing session and can help identify whether saved site data is involved. You may need to sign in again, and your existing cart may not appear there.
If the page works in a private window, tell our customer service team. That is a useful clue, but it does not prove that the cache alone caused the problem.
Clearing Cache Versus Clearing Cookies
Cached images and files are saved website resources. Cookies and site data can contain sign-in and shopping-session information. Deleting cookies or site data may sign you out and affect your cart or checkout entries.
If customer service asks you to clear the cache, select cached images and files only where your browser offers that choice. Avoid selecting passwords, browsing history, or cookies unless you also intend to remove them. If removing cookies becomes necessary, remove data for divegearexpress.com rather than every website when the browser allows it.
Menus vary by browser and device. Use the browser maker’s instructions:
Still Having Trouble?
Contact Dive Gear Express with the page address, your browser and device, and the exact error message or a screenshot. Tell us whether reloading or a private window made a difference. Please do not include passwords or payment-card details.