Maintenance Service, Apeks Second Stage
Maintenance Service does NOT include free shipping.
We must replace all damaged or worn pieces according to factory guidelines for regulators. You may contact our Service Technicians directly for further information or for a detailed estimate once they have received your regulators for service. If no contact is made we will repair back to factory specifications as required and return them to you with a printed invoice and record of service.
The XTX second stages are all a reversible design that can be converted between a standard right-handed hose inlet configuration and an uncommon left-handed configuration. Apeks recommends this be done by a regulator technician and upon request during maintenance our technician will change the hose inlet configuration of the stage at no additional charge. Apeks has previously offered some of their regulator packages with a branded "double swivel" hose that requires periodic service. If the hose is included the regulator, we will service the Apeks double swivel hose at no additional charge. However, Apeks has discontinued their double swivel hose and rather than continued service we recommend replacement with an industry standard low-pressure regulator hose.
Your complete satisfaction is our goal. If any service from us does not meet your expectations, we will readjust or service the item again at no charge within 60 days from the date of service.
Maintaining Your Apeks Regulator Free-Parts-For-Life Program Qualification
Apeks brand regulators include a Limited Lifetime Warranty as long as they are inspected or serviced annually by an AQUALUNG AMERICA Authorized Dealer. This warranty covers the original owner against defects in parts or workmanship for the lifetime of the regulator and includes the Free-Parts-For-Life Program as outlined on their website. In order to have the regulator serviced under the program, the original owner must present their "Aqualung/Apeks Annual Service & Inspection" logs and purchase receipts documenting a history of continuous annual inspection or service. If you are not the original owner or if the annual inspection or service is missed, then the regulator no longer qualifies for the Free-Parts-for-Life program. If the regulator IS found to be qualified for the Apeks Free-Parts-For-Life Program, then our maintenance service will only charge for labor and the parts are free.
Please include copies of required documentation when shipping the regulator to us for warranty service.
| Brand | DGX Services |
|---|---|
| SKU | DGX-SVC2ND-APX |
| Weight | 2.000000 |
Customer Reviews
Sending Equipment to Us for Service
- Important: We only service brands and models we sell, because we are unable to provide factory authorized service for brands and models that we don't sell.
- Enter the order for service using our website. If you have any specific problems or concerns with the equipment, please make note of them in the special instructions section at Checkout and/or in a separate note attached to the equipment. We recommend only including service on the order, because any products also included on the order would not ship until service on your equipment is completed and the entire order is ready.
- We suggest you send your entire item for service because problems that appear to be in one component are often caused by problems in another. Please send any hoses, adapters, fittings, batteries, chargers, or special cables if possible. However, we do ask you remove and retain any hose or console mounted computers, knives, etc. Do not send any damaged, defective or leaking batteries, please contact our service technicians instead.
- Package your equipment for shipment and be sure to include a copy of your order in the package. Please also include copies of required documentation if sending equipment to us for warranty service. Legibly write our ship-to address below on the outside of the package. Please note, the "STE E1" in the address is our building and suite number. Your package may be returned as undeliverable if the STE E1 is not present in the shipping address.
- Dispatch to us via any small package carrier you choose: USPS, UPS, FedEx and DHL all deliver to our address daily. Please don't forget you will be responsible for any loss or damage to the equipment during transit. For high value packages we recommend that you select a shipping service that offers package tracking, insure and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit. Please read our Transit Delays Advisory because carrier transit delays are equally as likely when you ship to us as when we ship to you.
- Once service is completed, we will return your equipment to you via the shipping method you indicate on your order. Please be advised that a two week turn around is based on our typical service queue backlog as well as when there are no diagnostic or parts availability issues.
Service Department
Dive Gear Express, LLC
4100 N Powerline Rd STE E1
Pompano Beach, FL 33073-3039 USA
