Frequently Answered Questions About Shipping
Can you ship to arrive on a specific date at my hotel? - We are happy to accommodate your request for date specific arrival at any domestic US address such as that of a friend, family member, or hotel. We have successfully shipped a great many packages to our customers who are traveling in the US and wish to return home with products purchased from Dive Gear Express. Please read our Date Specific Shipping Instructions page for details about this free service.
What is the delivery time for international shipping? - Our experience is most international destination packages shipped via USPS Mail International will arrive, regardless of destination country, between one and two weeks time. Delays beyond two weeks are rare, but can be as longer for remote destinations. The usual reason for late arrival of your package is a delay clearing your local customs inspection.
Will you understate the value of my order on shipping documents? - By law, your order must ship with a certified true and correct itemized invoice along with a value declaration as Merchandise for the invoice amount (shipping costs are designated as such) described as "Water-sport Equipment". While we understand the reasons for your request, we are unable to falsify documentation.
What is the cost of shipping? - The easiest way for you determine our domestic or international shipping costs is to simply add your product choices to the shopping cart. Then, view your shopping cart by clicking the cart icon in the upper right hand corner of any page. In the box titled "Choose Your Shipping Option" you must enter country, state/province/region, and zip code/postal code. Then click "Show Shipping Options" to see the shipping options available and their cost. To the right of that area, you will find a Grand Total price for your order including shipping. Once you reach a minimum order value that depends on the destination type (domestic or international) shipping for most orders is FREE. Although we can also ship cylinders, rebreathers, absorbent, DPVs, and gas boosters most anywhere in the world, please note, our shopping cart is not able to properly compute shipping costs on multiple oversize packages. Because of size and weight restrictions these items must be shipped separately. If your order includes any of the above mentioned items, please place a separate order for those items and we will notify you of any adjustments in the price for shipping.
Can the "Ship To" address be different than the "Bill To" address? - Yes, your order can be shipped to an address other than your billing address by selecting "Secure Credit Card" as your method of payment. Checking out by entering your credit card information will provide you the opportunity to manually enter any alternative "Ship To" address during the checkout process. You can also checkout with PayPal or Amazon, but you must first provide an alternate "Ship To" address in your PayPal or Amazon account. Note that adding a new "Ship To" address to your PayPal or Amazon account can cause their security to require additional verification steps directly with the account holder and may delay processing of your order.
Do you ship to APO/FPO/DPO addresses? - Yes, we are very pleased to ship to APO, FPO and DPO addresses, subject to recent restrictions enforced by the US Postal Service on packages mailed to those addresses. Please see our Shipping to APO/FPO/DPO Addresses page for details on how to successfully enter a Dive Gear Express order shipped to a APO, FPO or DPO address.
Do you ship to U.S. Territories? - We offer Super Saver (Non-Continental US) and USPS Priority Mail shipping to all areas defined by the US postal service as a U.S. Territory or possession address with a Zip Code. Our shopping cart considers Federated States of Micronesia, Republic of Palau and Republic of the Marshall Islands as international for the purpose of determining shipping options. Packages addressed to all territories and possessions except Puerto Rico and US Virgin Islands will include international Customs forms with a contents and value declaration. Also, keep in mind that Free Super Saver shipping to addresses outside the 48 continental United States is not available on cylinders, rebreathers, absorbent, DPVs and gas boosters.
Are there any locations to which you cannot ship? - Our bank card processor does not process payments from entities with US Government financial sanctions. Thus, we are unable to accept orders from those entities. Note this limitation is solely a result of the interpretation of US Government policies by our bank card processor and completely outside our control. Visit the United States Treasury Department Sanctions Programs Resource Center for a current list.
Can I pickup my order at your location? - Yes, you can place an order for pickup at our Pompano Beach, Florida location. Please place your order in advance of your arrival. We will accept customer pickup orders up to a maximum of 30 days ahead of the requested pickup date. Use our shopping cart as normal to build your order, select "In Store Pickup" as the shipping option. In the Billing Address section, enter the information associated with your credit card as normal. Note that your order total will include the local 6% State of Florida Sales Tax. Once you have entered your billing information, select "Secure Checkout Using Your Credit Card". Please do NOT checkout with Paypal or Amazon, as your shipping address on record with those payment methods will overwrite the In Store Pickup option. In the Order Comments box on the checkout page write: "Please hold for pickup on date DD-MMM-YYYY." if you don't intend to pickup within a day or two. We will charge your card immediately, pull and assemble your order as normal, and place it in our customer pickup area to await your arrival. To enable us to process your order prior to your arrival, please allow at least one hour (longer for DGX Custom items) before picking up. Visit our directions page for information about our location.