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How To Order, Pricing and Payment

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You guys always do a great job which is why I continue to do business with your company.

-- Mike -- Phoenix, AZ

"My shopping experience was a very satisfying one. I had excelent communication with Dive Gear Express Helpdesk through e-mail, and the provided help was superb! Thanks for the opportunity of buying with you."

Ariel -- Puerto Rico

The customer service replies were prompt and made the process a pleasure. This will be my first stop when looking for dive gear from now on. Thanks!

Thomas - Michigan

Ordering -- The first time you add an item to the cart, you will be asked your shipping destination. As you add items to the shopping cart, it will adjust your shipping options and calculate the actual shipping charges depending on the items you add. Shipping is FREE for most US destination orders over US $50 and most International destination orders over US $250. The shopping cart contents don't become an order until you select checkout, enter the billing information, check the box indicating you agree to our Order Terms and Conditions, and actually submit the order. We ship daily to destinations all over the globe and most orders ship the same business day. In addition to our general business policies for orders stated on this page, you may also wish to review our general business policies for Shipping, and Returns.

Order Status -- You will receive three automatic e-mails from DiveGearExpress.com about your order:

  • When you submit the order you will receive a detailed confirmation copy within one minute.
  • When we have performed a technical review of the order and it is ready to be pulled and packed.
  • When we ship the order, including the carriers package tracking number.

Please add our domain name to your e-mail address book and monitor your inbox for the e-mail address you entered with your order. If do not receive one or more of these three e-mails within our business hours, please check your SPAM folder.

Oversized Items -- Although we will ship cylinders, rebreathers, absorbent, DPVs, and gas boosters most anywhere in the world, please note, our shopping cart is not able to properly compute shipping costs on multiple oversize packages. Because of size and weight restrictions these items must be handled separately. If you wish to order any of the above mentioned items, please place them on a separate order and we will advise you of the actual shipping charges prior to accepting your order.

Prices and Invoicing -- All prices and financial transactions are in United States Dollars (US $). Prices do NOT include taxes, duties, or customs brokerages fees. If assessed, these charges are the responsibility of the package recipient. We will not understate the value of the order on shipping documents, or classify the contents as anything other than Merchandise. For the purposes of our export, we are required to ship your order with a true and correct itemized invoice along with a value declaration for the invoice amount (shipping costs are designated as such) classified as "Water-sport Equipment, Other NESOI HS Code = 9506.29" and "Country of Origin: USA". Please note that for the purposes of import, the authorities at the destination are in no way obligated to observe our export classifications and may reclassify some or all of the shipment.

Currency and Exchange Rates -- As a convenience for our international customers, Dive Gear Express uses an online currency exchange service to optionally display our prices in different currencies. The exchange rates used are widely published interbank rates and are updated daily. This service should be used only as a guide, because the prices in currencies other than US $ are approximations and your financial institution will set their own exchange rate.

Payment -- Make payment using credit/debit card. We accept MasterCard®, Visa®, American Express®, Discover®, China Union Pay® and JCB®. We do not charge your card until shortly before your order ships. To protect against fraud, we perform a detailed verification directly with the cardholder's issuing bank. We will make up to three attempts over three different days to contact you regarding any payment issue. If we are unsuccessful on all three, your order will be canceled. You may also pay using wire transfer, PayPal®, or Amazon Payments™. Dive Gear Express is not responsible for the business policies, practices, and procedures of your financial services (including PayPal and Amazon), who may unilaterally impose denials, delays or surcharges for payment and refund transactions.

We Accept Master Card, Visa, Discover, American Express, Amazon, PayPal, China Union Pay and JCB

Back Orders - We have a computerized inventory system and while we strive to keep as complete an in-stock inventory as possible, occasional inaccuracies will cause us to discover out of stock status on items as we begin to pack your order. If this happens, we will contact you immediately with an estimated delivery time and confirm that you still wish to place your order.

Hazardous Materials -- We offer small amounts of hazardous materials packaged for consumer use that are handled through our ordinary shipping practices under Limited Quantity hazardous material exception policies for consumer commodities. However, if your order contains more than a few lithium cells (>10) or a few ounces (>4) of flammable liquids such as adhesive, these larger quantities are fully subject to hazardous material handling restrictions. We do not wish to handle hazardous material orders and will reject orders which do not qualify for exception as limited quantity of consumer commodity.

Disclaimer - All orders are subject to our Order Terms and Conditions including a liability release and assumption of risk agreement. All prices and specifications are subject to change without notice. A Web site of this size may contain incorrect pricing or other errors. We do our best to minimize such errors, and will always notify you if an error of this sort results in a change in the charge for your order. We reserve the right to accept or reject any order at our sole discretion. Sale prices are limited time offers. We reserve the right to limit quantities.

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