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... I'm very happy with the service you guys provide and happily recommend you to the guys I dive with as every transaction I've had with you over the years has been great.
Mike - Melbourne, Australia
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Received the order [of HID and backup lights.] All of the items are highly satisfactory.
Diamond -- Hong Kong
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I really appreciate your quick turn-around and excellent, friendly customer service.
You are certainly one of the best online stores.
Jack -- New Jersey
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I just completed several dives using the Dive Rite [TransPac] and several other items I bought from you recently.
I have been diving for a very long time, and never have I had the pleasure of owning
and using such excellently made equipment. Your staff is courteous, polite, completely professional, and your company has gone to considerable lengths to insure [my] satisfaction.
-- Mico, Rhode Island
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Very fast shipping and gear was top quality. Pleasure to do business with you.
-- Eric, Quebec Canada
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Your customer service is far and away the best. Your customer
service staff have been courteous, knowledgeable and efficient.
-- Thomas, Pennsylvania
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Incredible! 10 days after I placed the order until it arrives [in Australia]. You can look forward to future orders from me.
-- Bruce, Queensland Australia
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Thank You ... I received my order yesterday and like all the other orders I have placed with you it was on time and complete.
-- Joe, Maryland
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I want to thank you folks very much for the over and above service... Every time I call or email a
question I get a clear answer so it's things like these that will keep me coming back.
-- Mark, FL
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... you guys are the best! Great website, both clear and concise, timely responses, super fast shipping, outstanding customer service. Absolutely exceptional!
-- James, IN
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Please receive this as an affirmation of how [well] you guys treat people. As a native Californian, what can I say, but "Way Cool!" :-)
-- Brian
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I just wanted to let you know what excellent service I received from your salesperson ...
She paid personal attention to my order including a shipping method that met my needs. With many thanks,
-- Stephanie, Switzerland
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"... Thank you for taking care of my order and for you patience with me over the phone."
Fred -- Brazil
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"... Thanks for taking care of all my orders. Your staff has been very helpful and attentive."
Matt -- New Jersey
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"I would like to thank Eileen for her thoughtful and prompt attention to my order, which was received in just a few days."
Ray -- California
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"I believe you show your true colors when things do wrong and invariably, [no matter] how good you are, they will eventually go wrong sometimes. I'm definitely impressed with your excellent service!"
James -- Colorado
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"I'm so glad to receive answers from you so fast! ... How nice is to deal with professionalists ..."
Filippo - Italy
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"Hi Mark, just to let you know that my mask arrived today, very fast, I'm very impressed...
the mask is great ... I am the only one in Aus with one.
"
Paul - Australia
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"Thanks for your kind customer service. The return phone call was much appreciated and I am
so pleased to find a retail business that still remembers customer service..."
Jackie - Georgia
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"Top marks for customer service... it is not the customer who buys something that works that is
most impressed, rather one who experiences a problem that is dealt with
appropriately."
Jon -- Malaysia
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"I've placed diving equipment orders with other companies from Florida to Utah and not one of them gives anywhere near the service you do. Not one!"
Victoria -- Florida
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"... been dealing with other on - line dive equipment merchants for more than
two years, Dive Gear Express
beats them all... far exceeded my expectations
on delivery... the place to go for friendly sales/support..."
Jay -- Louisiana
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"I appreciate the time you took to inquire about the order. This is just another
reason my wife and I are fans of Dive Rite and Dive Gear Express
."
Jeff - Saipan
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"I have ordered several times from you... The BEST web/dive shop on the planet! I check everyday for new cool stuff... and now you carry the VR3 !!!!"
Jeff - California
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"After finding you via google I took a look at the
website and called them on the phone. They knew alot about
Dive Rite equipment, were willing to be rational about pros and cons
of service policies, and actually took the time to discuss what I was
interested in. It was a pleasure doing business with them."
Joe - North Carolina
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"The bags are great. Better than we expected. [The polo and t-shirt] fit great and the
workmanship was fantastic."
Frank -- California
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"Holy s..., Batman! That's what I call service. Less than an hour from when
I ordered, and the stuff is already shipping. Your company continues to
impress!"
Jon -- Michigan
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"I really appreciated your prompt attention to my order problem.
Definitely you have the best customer service and best Dive Rite selection on the Internet."
Edwin -- Georgia
[Item labeled "Size XL" on outside packaging was actually "Size L" inside.]
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"...Dive Rite has some of the best regs on the market. I have been very impressed with the [RG2500] reg's performance and ease of breathing..."
Marcus -- Missouri
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"This has been my first time using your service and so far I've been very happy, I
will recommend you to all those I know with gear requirements."
Neil -- Canada
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"Congrats on the web site. Those of us that don't live in the US have really
good use for a complete catalogue with prices of the whole Dive Rite product
range."
Pedro -- Portugal
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"Charles needs a raise, promotion, etc.
I had a little problem with my
card getting charges wrong, and Charles was gracious enough to fix it
promptly with my bank. He called me and kept me posted of the progress in
minutes. I wish I had folks with his drive and commitment to customer
satisfaction on my team. Life would be great. Thanks guys."
Jim -- Virginia
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"Torch arrived yesterday, really chuffed with it! Over the moon with the service and price..."
Rob -- United Kingdom
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"Thanks for the quick shipment of my order...ya'll are good. You got my business."
Jed -- 35*25.945N 080*48.346W
(North Carolina)
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"I purchased dry gloves from Dive Gear Express
a couple of months ago, and they
are working perfectly on my 905 drysuit."
Doug -- Ohio
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"Everything seems to fit well! I'm glad I went with the husky & size 11
boots."
Brian -- Massachusetts
Height: 6 ft. 1 inch
Weight: 220 lbs.
Waist: 38 inches
Shoe Size: 10 to 10 1/2
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"It's refreshing to know there are folks that still go the distance and believe that customer satisfaction is job one."
Jim -- Virginia
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"...Plan on ordering another set of double E7-100s in the next couple of days.
I really appreciate the extra effort I know you guys go to to get your orders out so fast."
Ed -- Alabama
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"My order was smooth as could be, the person I spoke with on the phone to make sure everything was alright was knowledgeable and very helpful. I got just what I wanted at a great price and it showed up on time."
Jason -- Wisconsin
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"I am always amazed at how fast you ship things out!! The prices are great and I love the free shipping gig! Thanks and I assure you I will be back for more..."
Eric -- Texas
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"I received the package Friday afternoon, just like Juliana promised. Happy
on this end. Will be back for my dive gear in the future. Thanks so much."
Shane -- Louisiana
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"Thanks for your service! I have told about your business to the familiar
divers, and now about him will know in Latvia!"
Vladislav -- Latvia
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"Have attached a pic of me wearing the new goggles you sold me at 100 feet. The lenses worked great, once I shaved off my mustachio."
Mike -- Brazil
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"Your site has very attractive prices, especially when I compare them with
prices I saw here in New Zealand."
Vlad -- New Zealand
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"... thanks again
for the prompt service. It's good to see there are still companies out there
that care about customer service. I will be dealing with you in
the future for any Dive Rite products I need."
Dale -- Georgia
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"As someone who shops online frequently, it is refreshing to find such good customer service."
Matt -- Illinois
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"I am the Aussie who bought a few bits and pieces at your shop the other
week. Reckon you must have more Dive Rite stuff than DR. You have a nice setup."
Mike -- Australia
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"Well I finally made it to Waco on my way to Mexico and picked up my
orders. Everything was received in excellent order - you guys packed it
up really well...Thanks again."
Dennis -- Mexico
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"...you have excellent customer service, that's why I keep coming back... Thanks for the personal assistance you have given me each time I have phoned."
Marcus -- Missouri
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"I just wanted to drop you guys a quick note. Dive Gear Express
is AWESOME!
After I placed the order, I received a follow-up call in regard to the
disinfectant I ordered. The shipment went out the same day, and I just
received it today."
Peter -- Illinois
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"Mark's courtesy and customer service were
outstanding. I have spoken to him on a few occasions, and quite frankly
have made my recent purchases of Dive Rite gear from his shop due to
his high degree of professionalism."
Greg -- Ohio
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"I placed an order for a reg and console through Dive Gear Express
on
Tuesday morning via the internet. Within minutes (not hours or days) they
contacted me about installing the console. I came
home today [Wednesday] for lunch, and there was the package waiting for me. Now that is my
idea of customer service. Rest assured I will be a repeat customer to Dive Gear Express
."
Kenneth -- Louisiana
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"Thanks for your quick response. It is refreshing as most times inquiries
via the web bring either no response or a nonsensical one."
Fred -- Alaska
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"Mark, I quickly received my new computer. Thank you for your
prompt and professional service which included the letter telling me
how to register the warranty online and including the serial number.
Alot of places don't take the time to think about the little things
that are so important. I will tell my diving friends about you. Thanks."
Scott
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"I was fortunate to serve as
Rodale's Scuba Diving Magazine's Science Editor for a few years, and
have always been pleased with my Dive Rite gear purchases. When one
considers the outstanding service and convenience that Dive Rite
Express
provides, then I predict that many divers living in an area without a
nearby dealer will be thrilled with the personal touch..."
Greg -- Ohio
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"Great customer service there. I will definitely shop here again
and will tell others as well."
J.D. -- Maryland
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"Thanks for all the time taking care of all the little details on this
very little order. I'll certainly contact you first when I'm ordering
something simpler and more substantial, and also recommend you."
Chris -- Virgin Islands
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"Awesome! Everything is correct and I'm smiling. Thanks again for the
service and speed."
Neil -- Canada
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"Wow! What a quick response. I appreciate the shipping information and
fast shipping. Thanks for the great service!"
Wesley -- California
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"Package all received and in pristine condition. I can't wait to get it all in the water. Thank you very much for your excellent service. I shall definitely be shopping with DRE again."
Jason -- Taiwan
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"Let me thank you for your wonderful web site and many very helpful tips
regarding Dive Rite equipment. I have been happily using various Dive Rite
components for the last 5 or so years."
Holger -- California
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"This tracking thing is way too cool. All y'all are running a class operation. I really appreciate your personal attention and assistance. The ability to get Dive Rite things quickly is great!"
Jack -- Georgia
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"I really like the design of the new transweight pocket system with the slide
out weight pocket. Simple and elegant."
Peter -- Canada
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"Your service is excellent -- if only we had it so good in the U.K.
Once again, my sincere thanks."
Graeme -- United Kingdom
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"Just wanted to let you know that your site is excellent!! It has
more graphic illustrations and info..."
Robin -- Germany
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