Ordering, Pricing and Payment

[Shipping • Returns]

Ordering -- The first time you add an item to the cart, you will be asked shipping destination and the shopping cart will show you shipping options and calculate the actual shipping charges. Shipping is FREE for most US destination orders over US $50 and most International destination orders over US $500. The shopping cart contents don't become an order until you select checkout, enter the billing information and actually submit the order. Most orders ship the same business day.

Prices and Invoicing -- All prices and financial transactions are in United States Dollars (US $). Prices do NOT include taxes or duties. If assessed, these charges are the responsibility of the package recipient. We will not understate the value of the order on shipping documents, or classify the contents as anything other than Merchandise. Your order will ship with a true and correct itemized invoice along with a value declaration for the invoice amount (less shipping cost, if any) described as " Sporting Goods, HS Code = 9020.00"

Currency and Exchange Rates -- As a convenience for our international customers, Dive Gear Express uses an online currency exchange service to optionally display our prices in different currencies. The exchange rates used are widely published interbank rates and are updated daily. This service should be used only as a guide, because the prices in currencies other than US $ are approximations and your financial institution will set their own exchange rate.

Payment -- Make payment using credit/debit card. We accept American Express®, MasterCard®, and Visa®. We do not charge your card until shortly before your order ships. To protect against fraud, we perform a detailed verification directly with the cardholder's issuing bank. You may also pay using PayPal®, Google Checkout™ or Amazon Payments™.

How We Ship and Your Shipping Options

[Returns • Ordering]

RAPID Shipping -- We ship from the US to any address worldwide. Items marked In Stock ordered before 12:00 Noon, Eastern Time (GMT -5), usually ship from Pompano Beach, FL 33073 USA the same day (weekends and holidays excepted). Most other orders ship within 1-2 business days. Determine shipping costs, if any, by simply adding your product choices to the shopping cart.

Frequently Answered Shipping Questions (FAQ)

	Super Saver Domestic is available for FREE on most orders totaling over $50 to continental U.S. addresses (including APO/FPO/DPO addresses) and on most orders totaling over $200 to non-continental U.S. addresses (including Alaska, Hawaii and U.S. Territories). Please note that your order may take 1-2 business days to ship. Delivery time is about 7 to 10 business days. Free shipping to APO/FPO addresses and addresses outside the continental US is not available on cylinders, rebreathers, absorbent, and gas boosters.
	US Postal Service Priority Mail Domestic offers low cost delivery to all U.S. addresses, but does not provide realtime tracking information. Delivery is 3 business days or less to the 50 states, and a variable length of time to the U.S. Territories.
	UPS Ground Domestic is an inexpensive choice offering realtime on-line tracking for packages to U.S. physical addresses (no PO boxes). Delivery is about 2 to 4 business days to east coast addresses and about 5 to 7 business days to most west coast addresses. UPS.com automatically e-mails you the realtime tracking number when your order ships.
	UPS 2nd Day Air® Domestic is a cost-effective choice when you need guaranteed two business day delivery for packages to U.S. physical addresses. No weekend or holiday delivery. UPS.com automatically e-mails you the realtime tracking number when your order ships.
	UPS Next Day Air® Domestic offers guaranteed next business day delivery for packages to U.S. physical addresses. No weekend or holiday delivery. UPS.com automatically e-mails you the realtime tracking number when your order ships. If you need your order even faster, contact us for a quote on UPS Express Critical same day delivery.

	Super Saver International is available for FREE on most orders totaling over US $500 to any address outside the U.S. , but does not provide realtime tracking information. Delivery time is typically about three weeks or less, but can be longer to remote destinations. Free International shipping is not available on cylinders, rebreathers, absorbent, and gas boosters.
	US Postal Service Priority Mail International shipping offers low-cost fast delivery (about two weeks, not counting any time required to clear your customs) to any address outside the US, but does not provide realtime tracking information.
	US Postal Service Express Mail International is a cost-effective choice for faster delivery (about one week, not counting any time required to clear your customs) to more than 190 countries worldwide, but does not provide realtime tracking information.
	UPS Worldwide Expedited International offers fast delivery to more than 60 countries (less than one week) with rapid in-house customs clearance . UPS.com automatically e-mails you the realtime tracking number when your order ships. Our shopping cart will not offer the UPS Worldwide Expedited shipping choice if service is not available to your country.
	UPS Worldwide Saver International offers the absolute fastest delivery to any country (about 3 business days or less) with rapid in-house customs clearance when saving time is the utmost concern. UPS.com automatically e-mails you the realtime tracking number when your order ships. Some addresses may require additional time for in-country transit. For service availability and exact delivery time commitments visit the UPS.com website.

Signature Required -- To protect you from theft or mis-direction of your shipment, we require a signature upon delivery for most packages greater than $100 in value. If delivering to your home is inconvenient, then you may ship the package to your work address in care of yourself. If you choose to have your shipment sent to a business, please make sure to include the business name in the shipping address. Please note that package carrier policies direct the driver to ignore any special delivery instructions such as where to leave packages.

Frequently Answered Shipping Questions (FAQ)

How to Make Merchandise Returns

[Ordering • Shipping]

Warranty -- Everything purchased through us includes full manufacturers warranty. Warranty service usually requires return to either Dive Gear Express or the manufacturer. You pay for warranty shipping costs back to us and we pay for the warranty shipping costs back to you.

Refunds -- Your complete satisfaction is our goal and we have an easy return policy. With a very few exceptions (rebreathers, DPVs, absorbent, boosters, parts, software PINs, and a few other items clearly identified in our pricelists as non-returnable) if any item you purchase from us does not meet your expectations, you may return it for a refund. The purchase price of items returned in unused condition and original packaging within one month of the invoice date will be refunded in the same form as the original method of payment, or store credit if you prefer. Items in any other condition and items returned after one month of the invoice date will be refunded only in the form of store credit. We will issue a refund as soon as we receive your return. Any defective item or incorrect shipment will be replaced at no shipping charge to you, otherwise shipping costs are not refunded.

Authorization -- The invoice is your return authorization. Although not required, we suggest you contact us before returning your purchase because in many cases we can resolve your concerns without creating a return. If you elect to return your purchase, carefully pack your return for shipment back to us and inside the package please include a copy of your invoice. Please help us by making a brief note of the reason for your return on the invoice.

Return Shipping -- Please don't forget you will be responsible for any loss or damage to the product during return shipping. For high value returns we recommend that you select a carrier that offers package tracking, insure your package for safe return, and declare the full value of the package so that you are completely protected if the shipment is lost or damaged in transit.

Dive Gear Express, LLC ATTN: RETURNS 4100 N Powerline Rd, Suite E-1 Pompano Beach, FL 33073-3039 USA

Directions to Dive Gear Express