1. Be absolutely certain of the ship to address. Some hotels and office buildings publish a vanity address that is not accurate for the purposes of package delivery. Their published toll free phone number is often a remote call center not located on the property. The best approach is to contact their reception desk and ask what their actual street address is for deliveries. Be sure to ask for the five digit postal zip code and the direct dial phone number. You may also wish to ask about their process for handling packages addressed to guests or visitors.
   
   
2. Place your order approximately one to two weeks ahead of your expected arrival date. You MUST select United Parcel Service (UPS) shipping which offers very predictable delivery times. Do not select Super Saver Shipping as that service does not have predictable delivery times.
   
   
3. In the special instructions box on our shopping cart checkout form write "Please ship to arrive on date DD-MMM-YYYY, Please mark the package HOLD FOR GUEST ARRIVAL". Select the date to be the day before or day of your hotel arrival, note UPS deliveries do not normally occur on Saturday, Sunday or on observed US holidays.
   
   
4. In the Billing Address section, enter the billing address and contact information as normal for yourself. If paying by credit card, the billing information including the telephone number, MUST match the mailing and contact information on the credit card being used for payment.
   
   
5. In the separate Shipping Address section enter the address as your name, then name of the hotel or in-care-of name, street address with 5 digit postal zip code of the delivery destination, and a domestic US telephone contact number. The local phone number is important in case the driver is unable deliver, you can enter a contact number for someone at the destination such as the front desk or if you have a US domestic cell phone number you may prefer to enter that number instead.
   
   
6. Make payment via credit card or PayPal. Please do not make payment via Google Checkout or Amazon Checkout as those payment services require us to always ship immediately. When you have correctly submitted your order, you will immediately receive an automated e-mail with a summary of your order. If you don't have a copy of the order within a few minutes of placing it, please contact us to determine the status of your order. We will pull and pack your order within 24 to 72 hours and also charge your card immediately so that payment issues do not delay shipping. We will calculate how long it will take to deliver your package and choose a date to ship the package to arrive as close as possible and no later than the requested delivery date.
   
   
7. When we ship, you will recieve yet another e-mail with the UPS real time on-line tracking number via e-mail. We understand you may be traveling, but if possible you should be able to use the tracking number to determine the status of the package. Tracking will also show you when it is delivered and who actually signed for the package. Hotels do not reliably notify guests that a package has arrived, so you MUST present yourself at the reception desk or to the hotel bell captain and request the package.
   
   
8. Once UPS picks up the package from our facility we have no control over it, so proper receipt of the package at the delivery address is your responsibility. UPS has proven to be very reliable, but on rare occasions transportation delays can occur, particularly as a result of adverse weather conditions. If delays occur, or your travel plans change, you are responsible for contacting someone at the delivery address and arranging for the package to be held or forwarded to you.
   
   

The process we have outlined above works very reliabliy.
We look forward to receiving your order.